Risk Manager Assistant Director

BETSUAYE WILSON ABIA

914-***-**** * 718-***-**** * ****.****@******.*** *******.*****@*****.****

Professional Summary

Results-driven professional with firsthand experience in family, youth and children safety and well-being. Experience in developing and managing relationships with other service providers. Meticulous regard for detail and accuracy with the ability to review and document information. Skilled in team building and cross-functional collaboration with the unique ability to manage multiple assignments at a time to ensure the organizational goals are met.

Professional Experience

•Collaborate with both senior management and subordinates to implement the agency strategy in supporting families and their children.

•Develop and execute strategies to optimize utilization.

•Capability to multi-task

•Attentive and excellent listening skills

•Possess great written and oral skills in documentation, public speaking, and presentation.

•Education and coaching of subordinates.

•Collaborating with my team, parents and children adapting parallel process approach

•Identify and resolve discrepancies in relation case notes, case record and other related matters.

•Comprehensive experience in most computer software including:

oMicrosoft Office Suite 2010 (Word, Excel, PowerPoint, Access, Publisher, Outlook)

oAdobe acrobat

Jewish Board, Health, and Human Services for a New Yorkers

463 7th Avenue, 18th Floor, New York, NY 10018

Assistant Director, Genesis DV Department - September 2023 – Present

·Maintain cooperative and productive relationships with other agency programs and departments, as well as other child welfare agencies in the community.

·Collaborate with management team-Provide administrative support and coverage to the program.

·Ensuring proper service implementation of ACS/OCFS initiatives and requirements.

·Working as part of an administrative team to develop and improve program functioning.

·Represents the department ACS/OCFS and community-Based meetings.

·Completion of annual staff evaluations

·Ensuring that staff follow mandated agency, ACS and OCFS training requirements.

New York City Health and Hospitals

Humanitarian Emergency Response and Relief Center (HERRC)

The Roosevelt Hotel

East 45thNew York, NY 10017

Operational Head lead August 2023-November 6, 2024

·As operational Head Lead, I have been a huge part NYC Health and Hospitals task of managing several Humanitarian Emergency Response and Relief Center (HERRC) in providing resources navigation, and temporary respite for single adult, adult families, and families with children seeking asylum in the United States.

I have been skillfully using my wealth of knowledge and experience to maintain a professional commitment and services to the families in our facility.

Proactively ensure the daily reporting of casework services status.

·Effectively and skillfully using City database-salesforce program in documenting and keeping track of incident reports as required.

·I have continued to work in collaboration with the offices of Immigration services and the New York City Mayor’s office, Department Homeless Shelter (DHS), Administration for Children’s Services (ACS) and National Guard at the Roosevelt hotel. I have been passionately attending to all individuals that walk through the doors for help. The facility opens 24/7 in comparison to the Port Authority that closes their doors at 10pm. The safety and wellbeing of the migrants was paramount. We processed and placed the migrants at different facilities, depending on availability and frequency of arrival.

Saint Dominic’s Family Services

853 Longwood Avenue

Bronx, NY 10459 June 2023 – August 2023

Assistant Director, Enhanced Family Foster Care

·Collaborate with Family Foster Care Management Team-Provide administrative support and coverage to family foster care program.

·Ensuring proper service implementation of ACS/OCFS initiatives and requirements.

·Working as part of an administrative team to develop and improve program functioning.

·Represents the Family Foster Care program at ACS/OCFS and community-Based meetings.

·Completion of annual staff evaluations

·Ensuring that staff follow mandated agency, ACS and OCFS training requirements.

·Maintain cooperative and productive relationships with other agency programs and departments, as well as other child welfare agencies in the community.

Northside Center for Child Development

1475 Park Avenue

New York, NY 10029 9/2021-12/2022

Program Director

·Participate in case planning and supervision of Case planners and Supervisors.

·Interfacing with Administration for Children’s Services (ACS)

·Assist in completing monthly managerial reviews.

·Worked in conjunction with OA/QI to ensure that ACS mandates and model (Family Connections) mandates.

·Accept Intakes from ACS and coordinate and monitor assignment of cases in collaboration with program supervisors.

·Represent agency at all ACS, The Council of Family and Child Caring Agencies (COFCCA) meetings with outside agencies and organizations.

·Assist in providing administrative and programmatic leadership for ACS Preventive Service Program.

Covenant House New York April 2021-August 2021

2501 Glebe Avenue

Bronx, New York 10461

Program Coordinator

·Working with sex trafficking, run away youth, and homeless youth.

·Providing these categories of youth with independent living skills

·Providing the youth with individual counseling, group counseling services and educational services

·Providing weekly supervision to Case Managers and bi-weekly supervision to Resident Advisors, Education Specialists and Mental Health Specialists

·Facilitating Community meetings

·Managing a staff strength of fifteen workers

·Managing and completing bi-weekly staff Timecards in Automatic Data Processing (ADP)

·Ensuring staff work in compliance with the agency policy. Reviewing agency policy in supervision

·Working in collaboration with other agency departments and external agencies.

·Ensuring that all services are delivered in compliance with agency and NYS standards; maintain professional ethics, requirements, boundaries, and client’s confidentiality always; and

·Other duties as assigned or deemed necessary.

SCO Family of Services 2015-June 2020

1360 Fulton Street 3rd Floor

Brooklyn, NY 11216

General Preventive Program Supervisor

•Work with children and parents of all ages; providing Counseling and support to children and their Families.

•Manage caseload of 60+ families, assessing and evaluating their strengths and developmental needs

•Use multi-system approaches to ensure that young children receive early intervention assessment to provide them with an early head start. Using Evidenced and Solution Based approaches to ensure that children’s physical, emotional educational needs.

•Facilitate Family Team Conference with a focus on strength base and using a parallel process in addressing the children’s safety and well-being. The result has led to an increase in families’ stability and increase in children’s early learning and successful educational achievement. These are the reasons that gave rise to my Doctorate Dissertation subject of interest: Improving Parental Involvement in Student Learning and Development.

•Providing Supervision to a team of four Case Planners and one Case Aid

•Providing group and individual counseling, as well as follow-up services.

•Attending all designated agency staff meetings, training, and workshops.

•Ensuring that our services to client were following agency and NYS standards; maintain professional ethics, requirements, boundaries, and client’s confidentiality always; and

•Other duties as assigned or deemed necessary.

SCO Family of Services 2010-2015

1360 Fulton Street 3rd Floor

Brooklyn, NY 11216

Case Planner

•Work with children and parents of all ages; providing Counseling and support to children and their Families.

•Carried caseload of 12+ families, assessing and evaluating their strengths and developmental needs

•Conducted home, schools and community visits with children, parents, and school staff.

•Manages PROMIS and Connections by entering case work contacts and progress notes in PROMIS and Connections, respectively.

•Use multi-system approaches to ensure that young children receive early intervention assessment to provide them with an early head start. Using Evidenced and Solution Based approaches to ensure that children’s physical, emotional educational needs.

•Facilitate Family Team Conference with a focus on strength base and using a parallel process in addressing the children’s safety and well-being. The result has led to an increase in families’ stability and increase in children’s early learning and successful educational achievement.

•Attending all designated agency staff meetings, training, and workshops.

•Ensuring that services were following agency and NYS standards; maintain professional ethics, requirements, boundaries, and client’s confidentiality always; and other duties as assigned or deemed necessary.

Harlem Dowling West Side Center 2009-2010

2090 Seventh Avenue

New York, NY

Case Manager/Running young adults’ groups.

•I worked with a youth program where I was actively involved in preparing the youth that were aging out of foster care system. I taught and provided them with independent living skills.

•I instilled in the youth a sense of social responsibility and the ability to create a future that they themselves eagerly wish to be a part of

•Participated in the weekly clinical team meetings; during this meeting, the team collectively reviewed and evaluated cases.

•One great accomplishment was reviewing the Administration for Children Services policy and procedures for Child Welfare and assisting in updating the Harlem Dowling West Side Center policy to match the State and New York City Regulations. During this exercise, I was able to notice the discrepancies in the State policy regarding the timelines.

Collegiate Institute for Math

and Science 2009-2010

Bronx, NY

Social Work Internship

•Served as part of a team that provided counseling to teens that needed were struggling academically and having other stressors.

•Served in the mentorship team and provided referrals as appropriate.

•Served as a member of young men fellowship where mentoring services was core value to the youth of the school.

•Maintained good relationship with referral Agencies and Organizations.

EDUCATION

Education Doctor –

Curriculum & Instruction 2021

Liberty University, Lynchburg, VA, USA

Education Specialist –

Curriculum & Instruction 2018

Liberty University, Lynchburg, VA, USA

Master of Science in Social Work 2010

Columbia University, New York, NY, U.S.A

Master of Science in Social Sciences 2004

Long Island University, Brooklyn Campus, NY, U.S.A

Core Competencies

·Detailed oriented and timely

·Communication – written and verbal

·Strong data analytical skills

·Relationship building and retention

·Safety and Risks assessment

ACADEMIC WRITINGS:

·Improving Parental Involvement in Student Learning and Development (2021)

·The Outcome of Children Aging out of foster care system. (2010)

·The United Nations and the Establishment of Good Governance: Case Study Namibia Independence (2004)

·Social Change and Social Problems in Nigeria: Case Study of some Selected Villages in

Eastern Boki - Cross River State. (1999)

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