Desk Receptionist Retail Associate
Resume:
Jennifer M. Hernandez
Loma Linda, CA 92354
909.745. 0245
*********.******@*****.***
EXPERIENCE
Upland Alternative, Upland, CA - Desk receptionist/retail associate December 2017 - September 2019
● Greeted, helped, and addressed needs of client questions or concerns relating to the products available
● Managed client check in and new registration
● Memorized organization system as well as special products and discounts and directed client to desired products Youthful Clothing & Screen printing company, San Bernardino, CA - retail sales associate February 2018 - July 2020
● Interacted directly with customers and clients and provided superior support to ensure that they received an outstanding impression of the company
● Assisted in the organization and management of various pop-up events
● Performed all tasks as directed such as managing orders, payments, maintaining inventory control and store appearance
Tropical Cabana, Upland, CA - cocktail waitress/food runner April 2020- December 2022
● Delivered exceptional service by greeting and serving customers in a timely, friendly manner
● Stock service stations with supplies, beverage, condiments, etc; clean, refresh and straighten service stations and other work areas
● Assist servers in properly serving food and beverages
● Provided assistance to bartender in cocktail preparation as required
● Assist other beverage personnel with maintenance such as sidework, opening/closing duties Hamburger Mary’s, Ontario, CA - host
January 2021- October 2023
● Designed and revised seating strategies
● Answered phones to schedule, confirm and cancel reservations, provided information about operating hours
● Assists the kitchen and server staff as needed to maintain the highest level of food quality, presentation, and timing to optimize our guests dining experience
● Accurately communicated patrons’ orders to kitchen staff and entered orders into POS systems to facilitate billing.
● Seated over 100 guests in a work day, promoting menu items and efficiently answering customer inquiries regarding menu selections during high volume/rush hour while providing a people oriented and positive attitude EDUCATION
Rialto High School, Rialto, CA High School Diploma 2007-2011
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