Customer Service Talent Acquisition

DELORAH GREEN

**********@*****.***

323-***-****

SUMMARY

Dedicated business professional offering extensive experience in recruiting, talent acquisition, and compliance. Displaying superior Receptionist/customer service skills, and a high work ethic, enhancing operations while maximizing growth and profitability. Core competencies include:

Recruiting ● Receptionist ● Compliance ● Customer Service ● Operations Management

Business Analytics ● New Hire Orientation ● Onboarding ● Training & Professional Development

EXPERIENCE

LYFT Ride Share Driver 10/2018 – 01/2020

·Pick up customers and drive them to their perspective destinations.

·Display exemplary customer service skills - having conversations with customers, and making sure their experience is/was comfortable.

·Thanking customers, and keeping our safety first.

Postmates 12/2018 – 03/2020

·Receive orders from Postmates such as: food, basic groceries, and

alcohol (with valid I.D.) to deliver to customers.

·Provide great customer service upon delivery of order.

·Keeping customers' order secure & safe.

·Close-out order using electronic device (cell phone/tablet) etc.

Streffco Consultants, Denver, CO 10/2016 – 05/2017

(Kaiser Permanente): Pasadena, CA

Recruitment Coordinator

·Sourced candidates for various positions from region-wide applicant pool using ‘Taleo’.

·Pre-screened resumes & performed candidate phone screening tools for specific vacancies.

·Completed hire process in applicant tracking system.

·Ensured timely close of posting, generation & accurate completion of Personnel Action Confirmation & offer or disposition letter generation.

·Applied accurate pay step in the transferring of candidates through ‘People Soft’.

·Proactively developed & maintained effective working relationships w/hiring managers, colleagues, and candidates/applicants, administrative staff & others.

·Developed, monitored & maintained an active applicant pool using Excel spreadsheet. Remain flexible to perform other duties as assigned.

Xerox Business Services, Houston, TX 06/2010 – 09/2014

Recruiter/Receptionist & Compliance Assistant

Maintained responsibility for entire process of recruiting through applicant tracking system ‘Taleo’. Received candidates, administered test, documented and reviewed scores with applicants.

·Facilitated pre-screen interviews, and scheduled interviews of qualified candidates

·Prepared and sent offer letters, processed Background and Drug Test request.

·Established new procedures that enabled candidates to complete application, testing, interviewing, new hire paperwork, and drug testing in one day.

·Managed a project sourcing candidates making up to 100 calls per day

·Developed and updated Excel spreadsheets that detailed financial analytics.

·Charged with accountability for managing compliance initiatives.

·Coordinated and executed new hire orientations – supported specific payroll functions

Customer Care Assistant

Managed and delivered superior customer service to a very diverse customer base.

·Researched and resolved customer inquiries on accounts

·Supported billing tasks: eliminating billing discrepancies

·Troubleshot all technical issues – provided appropriate employee discounts to customers

·Streamlined daily activities and introduced process improvements to boost efficiency.

·Played a key role in increasing customer retention in a competitive landscape.

·Garnered recognition in the Winners Circle for outstanding performance in all metrics.

Exxon Mobil Corporation, Houston, TX 05/2007 – 08/2008

Store Manager

·Spearheaded staff supervision, training/development, operations management, P&L management, and inventory management.

·Contributed to increasing sales by 75% while ensuring store inspections were consistently above 95%.

·Handled safety management and compliance responsibilities.

·Drove growth initiatives while surpassing targets.

EARLY CAREER:

Harrah’s Casino, New Orleans, LA 04/1995 – 08/2005

Table Games Supervisor/Manager

VOLUNTEER WORK:

Tulane Medical Center, New Orleans, LA 05/2003 – 05/2005

Radiology/MRI Clerk and Information Desk Clerk

EDUCATION

Bachelor of Science, Business Management

UNIVERSITY OF PHOENIX, Houston, TX 2011

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Taleo, People Soft

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