Patient Care Medical Assistant

Lisa Pathenos

*** ******* **. **** *, Ballwin, MO 63021

(cell) 760/828.6474

*******@*****.***

linkedin.com/in/lisa-pathenos-256421246

Summary

Respected and Accomplished Business and Healthcare Professional with over 12 years of experience in patient relations, departmental procedures, development and organization. Recognized for being proactive with the demonstrated ability to develop and implement effective changes and newly implemented practices in addition to providing exceptional support and guidance. Self-directed; self-focused. On-boards and develops rapport with ease.

Education & Certifications

GRAND CANYON UNIVERSITY – SCHOOL OF NURSING, Phoenix, AZ

Bachelor of Science in Health Science, Professional Development and Advanced Patient Care

(Allied Health/Servant Leadership) Graduated Sept. 2021

SOUTHWESTERN ILLINOIS COLLEGE - Belleville, IL

-Associates of Arts, general studies

-Emergency Medical Technician Certificate (EMT-BD)

UNIVERSITY OF ILLINOIS AT CHICAGO – Chicago, IL

Community Involvement in Research Training

Earned: 10/7/2021

Expires: N/A

CCTS Research Certification

Earned: 10/5/2021

Expires: N/A

Professional Experience

BLUETAIL MEDICAL GROUP, LLC – CHESTERFIELD, MO

Clinical Supervisor -Orthopedic/Regenerative Therapy & Sports Medicine – 6/2024 – Present

Currently servicing 6 providers and 14 direct reports

Responsible for business and operational growth, improvement methods and strategic planning

Program development and growth, HR duties, annual evaluations, board presentations, quality improvement and team collaboration. Coaching, mentoring, interviewing and hiring.

Working manager-assuring coverage in all areas, scheduling/pto requests, conflict resolution, overall clinic improvement, medical assistant duties, assist in ultrasound guided procedures, patient care and satisfaction,

EMR (Athena) experience. ADP and IPS knowledge.

Insurance verifications, patient education, document creation, policy revisions, data tracking and reporting

AEG VISION – ST. CHARLES, MO

Practice Manager – Crown Vision Center (Lindenwood) - 2/2024 – 6/2024

Responsible for the business as a whole. Driving metrics and achieving company expected KPI”s.

Strategy implementation and operation development for both clinic and individuals.

Continued education on optical techniques and testing. Heavy business management.

Continued growth and knowledge base of OD requirements, vision insurance coverages and allowances, lens/contact recommendations and patient education.

Currently servicing 1 Optometrist and 3 direct reports (PCC, OP-Tech and Optician)

MERCY CLINIC INTERNAL MEDICINE - ST. LOUIS, MO

Practice Manager II – Internal Medicine Clinic (Creve Coeur) 10/2022 – 2/2024

Responsible for the onboarding of Providers and other clinical staff, co-management with selected clinical staff, business and clinical collaboration, lean skills application, corrective action/HR duties, metrics reporting, wRVU’s, CME, AIMS and other weekly and monthly numbers tracking, population health reporting, data tracking, and chart investigation. Direct work in/with the value-based health care platform.

Policy and procedure creation and implementation. staff restructuring and recruitment/hiring/termination/off-boarding, conflict resolution and meeting leadership.

EPIC and other EMR experience, assisting pts with insurance issues, general managerial duties, document creation, supply ordering, Current direct reports =14, co-management=2, Providers =7, Practitioners=2

Regular coaching/training, individual professional development, clinic development, attention to employee job satisfaction and moral, assist payroll, FMLA and PTO inquiries, familiar with attendance tracking, calendar mgmt., Kronos, Dimensions, Workday, Qlik Tools and Concur.

Recruiting efforts, working value-based health care reports and metrics, payor reports, running monthly Provider meetings.

VIVENT HEALTH, ST. LOUIS, MO

Administrative Asst. to VPO (St. Louis and KC) & Sr. VPO (Denver and Austin) 9/2021 – 9/2022

Assist in project management/coordination to assure established deadlines are adhered to by updating and

following up on delegated tasks. Experience with Concur, SharePoint and Epic.

Calendar management, operational and leadership support, assist in research duties for grant submission.

Direct assistance delivered to Directors throughout the enterprise as required with coordination and data

tracking, provider assistance and office managerial and facilities duties.

Meeting organization (TEAMS/Zoom), acts as a liaison and gatekeeper between staff and VPO’s, facilitates

high quality communications and relationship with community partners as needed.

Special project assignment, document creation, heavy data entry and other duties as assigned.

VNA OF GREATER ST. LOUIS, MARYLAND HEIGHTS, MO

Program Coordinator/Front Office Reception/Medical Administrative Asst. 7/2016 – 9/2021

Orchestrate the duties and flow of the front office: including the answering multi-lined phone system and

coordinating patients and staff interactions, greeting visitors and patients and directing them to appropriate parties based on their needs and assisting with Zoom and Telehealth sessions.

Single-handedly, coordinate the efforts of the ‘Visit-a-Bit” Program and Advanced Illness Management Program (AIM); supervising the VNA students and staff in taking care of over 130 patients; project management; medical transcription; medical terminology.

Established the protocol of and serving as the in-house medical administrative assistant to the “Advanced

Illness and Management” (AIM) Program. Coordinate and train nursing and NP students; experience with Show-Me-Vax, Advanced MD and Cure MD.

Regular usage of Electronic Medical Records (EMR) System and word processing to create, maintain, and enter information on patients such as care plans, e-scripting etc.

Assist with flu/vaccine services: including registering patients, distributing and coordinating medical paperwork; making sure that all interactions and services are HIPPA compliant and reviewing records for completeness, accuracy, and compliance with regulations. Assist in research duties for grant submission.

Additional Experience

St. Louis University Hospital (2000)

Unit Secretary (6N Trauma) / Emergency Medical Technician

St. Mary’s Hospital (2000)

Cardiac Phone Triage Assistant

Professional Accomplishments

VNA of Greater St. Louis - 2016 thru 2021

Hired as an in-house MA/Medical Secretary to help build out a non-existent Palliative Care Program.

Built out and EMR, created and wrote policies, procedures and all foundational protocols along with the Medical Director and Program Director. Program began with no funding to which it was eventually granted $1mil from SLU to trial and report on the program statistics. From there I transferred over from the Palliative Care Program to the Visit-A-Bit Program at the request of the Program Director/CFO to build out, from the ground up, a program to target senior isolation and loneliness. Worked to establish various divisions of the program supporting patients as a part of a continuum of care as well as volunteers from the community. Created events, trained community staff and students and provided statistical feedback to aid in grant requests.

Each of these programs are still running and thriving. It is important to note that with each of these roles, I was the sole “medical admin” that brought the movement of the role to life.

Skill Highlights

-Research -Palliative/Hospice Exp. -Lean Six Sigma application

-Leadership/Mgmt. -ER/Internal Med Exp. -Clinical/Staff Mgmt.

-Clinical Ops -De-escalation Skills -Program Coordination

-Development -Patient Care Coordination -Support/Payroll/HR

-Microsoft 365 -Project/Program Coordination -Clinical Onboarding

Awards/Honors/Achievements

Awarded in 2009-Editor’s Choice Award (poetry.com) International Library of Poetry;

Howard Ely, Editor

Awarded in 2018-Lifetime - The National Society of Collegiate Scholars (NSCS)

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