Shared Services Customer Care
Resume:
ROCHELLE B. PRICE, DBA
VP OF SHARED SERVICES
PROFILE
I am a Mission-focused, strategic, process-minded, seasoned executive. I have Executive experience scaling organizations, leading teams, and developing a performance culture across diverse, talented individuals drawing on 20+ years of experience and providing high-quality systems management, talent retention and recruitment, and exceptional partner and vendor relations to create efficient and effective organizations to increase productivity while retaining the creative spark that drives innovation.
PROFESSIONAL H I S T O R Y
Datacenter Consultant
Duos Edge, AI Jacksonville, FL 2024-current
• Start-up company filings, certifications, budget setting
• Setting up and getting datacenter SOC 1 & SOC 2 Type 1 & 2 certified
• Finding vendors in new areas of business
• Managing the LinkedIn page
• Going to conferences to evaluate new technologies and working with Marketing in vendor booths.
• Setting up all operations, policies, and procedures VP of Shared Services
Miller Electric Company Jacksonville, FL 2016-2023
● Aligned company resources to support the organization's overall strategic direction.
● Accountable for various responsibilities across accounting, supply chain management, administrative operations, contracts, fleet, payroll, facilities, and service software, assisting in maximizing operational performance and achieving financial goals.
● Provided Leadership to find the solution through collaboration, audit, or staff management.
● Provided oversight to improve efficiency through standard operating procedures, including amending supporting policies and job descriptions.
● Led the DEI initiative and assisted in policy formation. Director of Customer Care
Cologix Montreal, Canada 2014-2016
● Increased collections within the first 120 days from 60 Days of Sales Outstanding (DSO) to 40 DSO
● Assembled, Implemented, and Managed a call center to serve twenty data centers.
● Managed Cologixs’ top seventy customers with scorecards and surveys
● Led a team of Customer Care Managers whose core role was to do tech E D U C A T I O N
Doctorate (DBA)
Jacksonville University
Jacksonville, FL
2014-2019
Graduated Top 40 at JU 2019
Master of Business
Administration (MBA)
Valdosta State University
Valdosta, GA
2000-2004
C O R E S K I L L S
Professionalism
Senior Leadership
Vendor Management
Collaborative Teamwork
Diligence
Change Agent
Customer Management
Project Management
Operations
**Volunteer**
JASMYN
Board Member
Jacksonville, FL
2023-now
Jacksonville, FL
**********@*****.***
rochellebaileypricedba
support.
● Advocated and represented customers based on their contracts and Standard Level Agreements (SLAs).
Chief Operating Officer (COO)
Colo5, LLC Jacksonville, FL 2009-2014
Functioned as HR/CFO/COO/Contract Manager and admin for the first two years.
● We made sure we got our 1st SAS70 certification and received the next four after that. SAS70 is a security certification that all legitimate data centers must have for banks and publicly held companies to be your customers.
● Managed all aspects of Accounting, Change Management, and fiscal responsibility.
● Managed Cash: Data centers are a cash-intense business, and this has a critical role.
● Functioned as the organization's Senior Leader in all aspects of building out the space of two data centers, meeting with Board members, and ensuring all employees felt like they were part of a family amid a chaotic startup to sell for 40M eventually.
AWARDS
Corporate Leaders Finalist by Women Business Owners March 2014 Women of Influence August 2012
Ultimate HR Executive 2010
Top 40 Talent at JU 2019
Leadership Jax Class of 2024
Women We admire Jacksonville, FL 2022
Leukemia Lymphoma
Foundation Jacksonville, FL
2012-2020; 2023
GO RED
American Heart Association
Jacksonville, FL
2021-2022
United Way
Jacksonville, FL
2016-2023
AFFILIATIONS
Construction Finance
Management Association
2018-2023
Chair of Emerging Issues
Member of Suicide Prevention
Jacksonville Women’s Network
JWN
Head of Technology Group
Invited 2022-current.
7X24 Exchange International
2022-current
Women in Mission Critical
Board (WIMCO) 2020-current
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