Customer Service Security Clearance

SUMMARY of QUALIFICATIONS:

A highly-skilled professional, offering over 15 years of military experience in multiple areas that ranges in skills of Aviation General Administrative Support and Telecommunications in various capacities. Also offering a wide range of customer service experience from in-person and telephonically. An avid team player, who consistently strives to achieve exceptional and measurable results while leading versified teams in constantly changing environments also by obtaining a top-secret security clearance from previous military service.

Additional, proven abilities include the proficiency to lead and collaborate with over 20 different partnering organizations and teams to collaborate and produce multiple outcomes to achieve overall success of all assigned tasks.

PROFESSIONAL EXPERIENCE

Columbia- Richland Communications Columbia, SC 03/08/21-08/10/22

911 Emergency Dispatcher

Responsible for dispatching over 100 emergency calls nightly and coordinating additional support in a timely manner

Responsible for multi-tasking responsibilities for answering calls and dispatching incidents simultaneously

Dispatched within appropriate agencies (e.g., Police, Fire, and Emergency Medical Services), to the incident location through use of a radio, phone and Computer Aided Dispatch (CAD) System.

Coordinated with multi-organizational, multi-jurisdictional response calls.

Maintained constant awareness of available response units, in order to dispatch calls appropriately and efficiently.

U.S. Army Shaw AFB, SC 09/10/18-08/10/20

Senior Aviation Airspace Manager

Oversaw the Army aviation airspace operations and airspace coordination measures governing safe flight operations for over 2k clients in the Southeast Asia (Iraq, Afghanistan, Turkey, Syria, Saudi Arabia, Egypt)

Served as the operational liaison for the top echelon of Army aviation negotiating with DoD Organizations/ North Atlantic Treaty Organizations (NATO) to process flight authorizations and missions to support overseas operations

Coordinated with numerous agencies to meet aircrew requirements for housing, meals, refueling, ground transportation, and transient aircraft maintenance

Relayed departure, arrival, delay, aircraft and airfield status, and other pertinent information to upline controlling agencies

Maintained five separate Army Tactical Airspace Integration System (TAIS) defense weapon systems (local and abroad) interpreting with partner forces networks for joint operations

Managed the professional development, health and welfare of 9 employees to assist with the support of information distribution to their families

U.S. Army Fort Rucker AL 10/10/11-08/01/18

Senior, Aviation Facility Manager

Monitored the arrival, parking and departure of approximately 200 fixed and rotary wing aircraft on a daily basis ensuring serviceability, and availability for all assets requesting assistance

Provided aircrews with the necessary maps, flight publications, NOTAMs and services needed for airfield management and flight planning

Implemented airfield safety procedures, policies and guidelines to ensure a safe operating environment for personnel and aircraft operation on and around airport grounds set by the overall chief of aviation and airfield operations

Coordinated communications between air traffic control, aircrews, and emergency and maintenance personnel were clear and concise for mission effectiveness

Supervised 60 personnel in the absence of the manager and ensured proper maintenance/ upkeep of over 25 computers running Windows 7/10 to minimize downtime and enhance productivity

Traveled to customers' premises to install, maintain, or repair audio and visual electronic reception equipment or accessories

Granted access to necessary personnel to install lines or terminal boxes, auxiliary equipment and appliances in restricted areas to provide efficient communication services for over 500 customers

Oversaw employee safety training to prevent unsafe conditions or violations of procedures

Inspected tools, equipment and work areas for safe operations on a daily basis

EDUCATION/ TRAINING

University of Phoenix Phoenix, AZ

Bachelors of Science in Business and Operations Management

Enterprise State Community College Enterprise, AL

Applied Science for Emergency Medical Technician

US Army

Aviation Life Support Equipment Technician

Senior Organizational Level Armorer and Physical Security Manager

Employee Equal Opportunity Advisor Certified

Senior Organizational Level Resiliency Trainer

Advanced Level Leadership Development

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