Quality Assurance Customer Service

KENNETH BULOLO

Katy, TX ***** • ***- ***-**** • **********@*****.***

Professional Summary

Proven warehouse experience achiever in Quality Assurance at Store-King, adept in enhancing client satisfaction and maximizing productivity through meticulous quality checks and teamwork. Leverage exceptional customer service and order-picking skills to significantly reduce fulfillment errors at Alvin Super Marketing, demonstrating a strong ability to multitask and collaborate under pressure.

Skills

• Proven working experience as a

Warehouse Worker

• Package handling and Labeling

• Cash handling accuracy

• Exceptional Customer Service

• Time Management

• Order Picking

• Heavy Lifting

• Retail Store Operation

• Flexible Schedule

• Documentation and Reporting

• Order Accuracy

Work History

Quality Control, 04/2024 - 09/2024

Store-King – Dallas, United States

Job Description

• Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.

• Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship) and follow quality standards to comply with procedures and requirements.

• Prepares orders by processing requests and supply orders; pulling materials; packing boxes; and placing orders in a delivery area.

• Preserve a safe and clean work environment by keeping shelves, pallet areas, and workstations neat.

• Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.

• Implemented quality assurance measures to maintain consistency across all program reviews.

• Maximized productivity with consistent schedule adherence while maintaining excellent quality assurance scores.

• Maintained quality standards by thoroughly inspecting packed shipments before loading onto trucks.

• Maximized output with vigilant quality assurance checks throughout the entire conversion process.

Shipping and Receiving Clerk, 10/2023 - 04/2024

Alvin Super Market – Houston, United States

Job description

• Reduced fulfillment errors by using RF scanners to pick items to proper bins quickly.

• Enhanced order accuracy by diligently picking and packing items according to customer specifications.

• Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.

• Achieved exceptional attendance record by consistently arriving punctually and prepared for work, contributing to overall team dependability.

• Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging and minimizing customer complaints related to product quality.

• Demonstrated excellent problem-solving skills when addressing customer concerns, contributing to enhanced satisfaction rates.

Warehouse Associate, 01/2022 - 09/2023

Hawkers Logistics – Houston, United States

Job Description

• Loaded, unloaded, and moved material to and from storage and production areas.

• Checked packages and merchandise for damage and notified vendors.

• Coordinated cross-functional teams during peak seasons to manage high-volume orders effectively.

• Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.

• Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.

• Ensured accurate order fulfillment, significantly reducing customer complaints.

• Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.

Education

Diploma: Business Analyst

Houston Community College - Houston, TX

Graduate as Strategic Business Analyst with a comprehensive background in marketing experience in the technology industry versatile and solutions-driven analyst with broad-ranging experience improving business and operational processes by leveraging natural analytical abilities Skilled in identifying trends and patterns to drive business decisions.

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