Customer Service Order Selector
Resume:
LOLITA COTTON
Little Rock, AR *****
**************.**@*****.***
EXPERIENCE
Dillard’s Warehouse – Maumelle, AR
Order Selector / Value Added Services
February 2020 – December 2022
Pulls and packs product based on daily orders.
Meets specifics of customer orders in a timely manner.
Keeps products separated, organized and in good rotation.
Monitors product quality frequently, reporting problems to mitigate safety issues.
Follows good manufacturing practices and required work safe practices.
Maintains a clean, sanitary, and safe work area.
Gift wrapped merchandised as specified on customer orders per computer
Performs other duties as assigned.
Doublebees Exxon – Little Rock, AR
Customer Service / Cashier
August 2021 – March 2022
Provides a positive customer experience with fair, friendly, and courteous service.
Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
Resolves customer issues and answers questions.
Bags purchases if needed.
Processes return transactions.
Collects payments by accepting cash, check, or charge payments from customers and make change for cash customers.
Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
Balances cash drawer by counting cash at beginning and end of work shift.
Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
Contributes to team effort by accomplishing related results as needed.
Lakewood House – North Little Rock, AR
Security Guard
July 2018 – June 2020
Monitor surveillance cameras for suspicious activity.
Monitor public access and ensure the security of all staff and visitors
Exhibit a physically fit, authoritative presence to help deter criminal behavior.
Investigate suspicious activity, incidents, and security breaches and report to authorities.
BPL Plasma – Little Rock, AR
Medical Receptionist
June 2008 – August 2015
Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
In Home Support Services (IHSS) – Little Rock, AR
Caregiver
November 2018 – July 2016
Assisting with personal care: Bathing and grooming, dressing, toileting, and exercise.
Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands.
General health care
Overseeing medication and prescription usage
Appointment reminders
EDUCATION
Associate’s degree in Phlebotomy
Little Rock, AR
March 2019 to present
Cosmetologist
Paul Mitchell – North Little Rock, AR
August 2008 – June 2009
High School Diploma
SKILLS
Computer Skills
Medical Office experience
Microsoft Office (Word, Excel)
Customer Service
Medical Billing and Coding (4 years)
Clerical experience
Bilingual – Spanish
Insurance verification
References available upon request
Contact this candidate