Customer Service Medical Assistant

YOHANCE K. BROWN

Phone: 516-***-**** Email: ******@*****.***

LinkedIn: linkedin.com/in/yohancebrown

PROFILE

Dynamic professional with diverse experience in healthcare, fitness, and facility management. Expertise in providing superior customer service, maintaining safety standards, and delivering personalized health and fitness programs. Strong communicator and problem-solver with a passion for community involvement and athletic coaching.

EDUCATION

Hofstra University Hempstead, NY

Bachelor of Science in Exercise Science

Concentration: Strength & Conditioning / Kinesiology & Health Professions

Graduated: May 2012

Nassau Community College Garden City, NY

Associate Degree in Applied Science (AAS)

Graduated: May 2005

Additional Studies:

●New York Institute of Technology Pre-requisites for Nursing (2005-2006)

●Farmingdale State College Health Studies (2007-2008)

●Molly College Medical Assistant Program (2014)

CERTIFICATIONS & SKILLS

Healthcare & Safety:

●ACLS, AHA BLS, AED, OSHA, EKG, Phlebotomy

●COVID-19 Safety & Disinfection

●Infection Control & Barrier Precaution

Fitness & Wellness:

●Strength & Conditioning, Flexibility Assessments

●Personal Training, Exercise Science

Technical Proficiency:

●Microsoft Office Suite, Fitness & Health Software

●Database Management, Facilities Maintenance Protocols

PROFESSIONAL EXPERIENCE

Stretch Zone Plantation, FL

Stretch Practitioner April 2022 – Present

●Delivered personalized dynamic stretching sessions to improve client flexibility and mobility.

●Educated clients on the benefits of stretching, monitored progress, and adjusted plans accordingly.

●Ensured a welcoming, clean, and organized environment, providing exceptional customer service.

Schapad Enterprises Fort Lauderdale, FL

Department of Health Custodial Services August 2020 – April 2022

●Executed weekly sanitation, fumigation, and general sanitization protocols during COVID-19.

●Managed waste disposal and monitored inventory, ensuring compliance with health standards.

Facility Operations (Broward County Schools) August 2017 – July 2019

●Led facility maintenance, ensuring safe, clean, and efficient operations for school stakeholders.

●Supervised equipment upkeep, grounds maintenance, and operational efficiency of school buildings.

Weiner, Millo, Morgan & Bonanno, LLC New York, NY

Office Services Clerk July 2012 – June 2016

●Organized legal case files, ensured proper archiving, and managed document storage and retrieval.

●Assisted with office operations, including supply management and administrative support.

Hofstra University Uniondale, NY

Strength & Conditioning Intern (300 Hours) February 2011 – May 2012

●Supported athletes’ training sessions, providing motivation and individualized coaching.

●Assisted in athlete evaluations and development of sport-specific workout programs.

Student Personal Trainer September 2011 – December 2011

●Designed and implemented personalized fitness programs for clients, focusing on strength and endurance.

●Monitored client progress, modified programs, and ensured proper gym etiquette and safety.

Oceanside Care Center Oceanside, NY

Certified Nursing Assistant (CNA) July 2009 – 2011

●Provided essential care to patients, including monitoring vital signs, hygiene assistance, and mobility support.

●Maintained accurate records of patient care, following OSHA guidelines.

COMMUNITY ENGAGEMENT

Head Coach (60 Hours)

IMPACT Youth Basketball League 2003

●Coached and mentored young athletes, teaching teamwork, discipline, and fitness fundamentals.

KEY ACHIEVEMENTS

●Developed personalized fitness programs that improved client health and flexibility by 30%.

●Successfully implemented COVID-19 safety protocols in public facilities, ensuring community health.

●Led a youth basketball team to a winning season, fostering teamwork and discipline in young athletes.

ADDITIONAL CERTIFICATIONS

●Medical Office Procedures (2014)

●Medical Terminology (2014)

●Phlebotomy Certification (2014)

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