Loan Officer Account Manager
Resume:
Bobbie Favaron
I enjoy and have a real passion for working in the field of finance. I'm an exceptional collector and account manager. I would be extremely grateful for an opportunity to hold a position in account management, loan officer/processing and/or collections. Baton Rouge, LA 70815
*************@*****.***
Accomplished Loan Officer and Collection Manager with 15 years of experience in warehouse operations, inventory management, and customer service. Proven track record in optimizing warehouse layouts, implementing quality control measures, risk management and increasing revenue through effective collection management. Skilled in computer applications, data and credit analysis,and logistics. Possesses strong communication and problem-solving skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Clinical Technician/Lead Trainer
Woodlake Addiction Recovery Center-Baton Rouge, LA October 2023 to Present
• Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
• Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
• Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
• Supported clients in activities of daily living (ADLs), including personal hygiene, meal preparation, and medication management
• Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in addiction and mental health settings
• Participated in staff meetings to discuss client progress, share insights from observations, and contribute to treatment planning discussions
• Provided transportation assistance for clients attending medical appointments or community-based activities as required by their treatment plan
• Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
• Utilized crisis prevention strategies effectively during challenging situations involving aggressive or self-harming behaviors
• Provided emotional support and encouragement to clients during their recovery process Warehouse Operations/Inventory Specialist
Marucci Sports, LLC-Baton Rouge, LA
May 2021 to October 2023
• Optimized warehouse layout for improved organization and accessibility of inventory items
• Collaborated with cross-functional teams to develop and implement efficient warehouse processes
• Performed regular cycle counts to maintain accurate stock levels throughout the warehouse
• Implemented quality control measures for increased accuracy of received goods
• Coordinated returns process for defective or damaged products, improving timely replacement or refund
• Collaborated with team members to increase timely completion of daily order fulfillment targets
• Performed quality checks on products before packaging, so that only defect-free items were shipped to customers
• Operated material handling equipment such as forklifts or pallet jacks to move products within the warehouse as needed
• Collaborated with cross-functional teams such as shipping and receiving to coordinate smooth workflow between departments
• Trained new employees on order filling procedures, safety protocols, and company policies Collection Manager/Insurance Verification/Client Labs Woodlake Addiction Recovery Center-Baton Rouge, LA June 2019 to May 2021
• Developed and implemented strategies to optimize the collection process, resulting in a 30% increase per client
• Analyzed delinquent accounts and developed customized repayment plans based on individual financial situations, leading to an incredible decrease in outstanding balances
• Implemented an automated database and reminder system for charge-off accounts increasing collection revenue payments by sometimes $20,000.00 a month
• Negotiated settlements with customers who were unable to pay their full debt amount, recovering 30% of revenue per client
• Maintained accurate records of all communication with clients including phone calls, emails, and letters sent regarding outstanding debts
• Developed relationships with external agencies such as credit bureaus or skip tracing services for locating hard-to-find debtors
• Reviewed insurance policies and determined the extent of coverage for medical procedures and treatments
• Collaborated with healthcare providers to obtain pre-authorization for medical services from insurance companies
• Maintained up-to-date knowledge of insurance regulations, policies, and procedures to accurately verify coverage
• Maintained confidentiality of patient information and adhered to HIPAA regulations throughout the insurance verification process
• Assisted patients in understanding their financial responsibilities for medical services not covered by insurance
Education
Vocational in Computer Applications
Baton Rouge School of Computers - Baton Rouge, LA
September 2000 to May 2001
Skills
• Negotiation (10+ years)
• Purchasing
• Data analysis skills (8 years)
• Warehouse management (10+ years)
• Collection management (10+ years)
• Computer skills (10+ years)
• Microsoft Word (10+ years)
• Microsoft Office (10+ years)
• Communication skills (10+ years)
• Team management (10+ years)
• Time management (10+ years)
• Senior leadership (10+ years)
• Organizational skills
• Loan officer experience (10+ years)
• Logistics
• Credit analysis (10+ years)
• Load & unload (8 years)
• Microsoft Office Specialist (10+ years)
• Computer Hardware Knowledge (10+ years)
• Computer Literacy Skills (10+ years)
• Intermediate to Advanced Computer Skills (10+ years)
• Results Driven (10+ years)
• Problem management (10+ years)
• Problem Solving (10+ years)
• Operations Management
• Loan processing (10+ years)
Certifications and Licenses
Microsoft Office Certification
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