General Manager

Mobile: 408-***-**** Daniel J. Espitia E-mail: ***********@*****.***

SUMMARY OF QUALIFICATIONS AND SKILLS

● A highly motivated, team oriented professional with full Restaurant/Retail Management life cycle experiences.

● 12+ years of experience in the food and hospitality/Retail industry.

● 10+ years of management experience with supervision and staff development.

● Leader by example; provided direction and assistance to employees of varying educational and experience levels by fully utilizing impeccable analytical, organizational and interpersonal skills.

● Strong verbal and written communication skills. Consistent track record of preparing and delivering effective presentations, high quality documents and correspondence.

● Proven ability to plan, organize, and quickly shift priorities in a deadline-driven environment.

● Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

● Proficient in GOOGLE Docs, Owners Managers Suite and Crunch Time Financial Reconciliations.

● ServSafe Manager Certified.

PROFESSIONAL EXPERIENCE

ISS / Guckenheimer Enterprises Incorporated 2019 - 2021 General Manager Of Operations

● Oversee the daily operations of cafes and staff. Development of operational and financial forecasting systems with new and established teams.

● Responsible for hiring, training and on-boarding hourly and salaried employees in the area of responsibility.

● Implement, train and reinforce team cultures in all areas including workplace safety and established SOP’s

● Established strong relationships with client partner teams including Talent Aquisition to drive Bay Area initiatives to develop winning Teams

● Opened multiple new operations in the Bay Area.

● Continue to champion support and development of up and coming talent through mentorship and involvement in MIT recruitment programs and intern training. Compass Group / Bon Appetit Management Company 2012 - 2019 Multi Unit Cafe Manager Mountain View, Ca 2018-2019

● Oversee daily Unit operations and staff Including developmental operational systems of and new teams.

● Responsible for training and on-boarding hourly employees in areas of responsibility.

● Implement, train and reinforce team cultures in all areas including workplace safety and established SOP’s

● Established strong relationships with Compass partner teams including Talent Aquisition to drive Bay Area initiatives to onboard and develop winning Teams

● Opened new operations at 1001 Shoreline Marketplace on July 17, 2018.

● Continue to champion support and development of up and coming talent through mentorship and involvement in MIT and intern training.

Multi Unit Assistant Cafe Manager 2015 - 2018

● Oversee the daily operations of cafe and staff as well as support Cafe Manager and Chefs.

● Responsible for training and on-boarding new hourly employees in area(s) of responsibility.

● Responsible for writing schedules and managing Staff.

● Responsible for daily reconciliation of purchase orders in accounts receivable as well as partner with the Director to forecast and maintain an operational staff and overhead budget of over $1,000,000 annually.

● Responsible for Staff Safety Programs and Safety Ambassadors / Committee state accountability. Successfully train multiple Units in all safety programs and systems.

● Seasoned in State and city standards, regulations and guidelines according to OSHA/Local labor laws.

● Maintains a high standard in the area of hospitality and leads team/cafe hospitality by example. Daniel J. Espitia

Cafe Supervisor 2014

● Work independently as well as with a team effectively while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

● Trained, and supervised a staff of 50 employees. Acted in a mentor capacity by providing the employees with constant feedback that would allow them to excel beyond their level and to achieve each of their career goals.

● Partnered with management teams to ensure that all display, catering, café service and culinary set up meet our standards.

● Oversee the daily administrative / operational tasks including Menu Maker, reconciling cafe invoices, sanitation and safety.

● Work with the cafe manager and chef to establish systems to promote overall guest satisfaction and build working relationships with our guests.

● Unified front and back-kitchen staff to create a cohesive, cooperative team committed to premium guest service.

Receiver - GooglePlex 2012 – 2014

● Built relationships with vendors and managers to ensure products arrived on time and in good working order.

● Receive, account and verify over 3.5 million dollars of product yearly.

● Organize, distribute and store all deliveries to their respective locations and persons. Direct staff and associated contractors pertaining to the daily planning and operations of the receiving bay.

● Inventory orders as well as basic account work.

● Responsible for maintaining adequate inventory levels by forecasting consumer demand every week. United States Army 2007 - 2011

11B / 82nd Airborne Infantry Division

● Top 5% of graduating class out of 250 volunteer soldiers.

● Led a team of 20 Soldiers in a high stress environment.

● Mastered the art of adaptability and improvisation.

● Responsible for the inventory, repair and maintenance of 15 million dollars of equipment.

● Developed utilizing mistakes as teachable moments and improvisation. EDUCATION

Palomar College, San Diego, California 2010 - 2011 General Coursework JFK Special Warfare Centre, Fort Bragg, North Carolina 2008 – 2010 School of Special Warfare United States Army Airborne School, Fort Benning, Georgia 2008 Parachute Infantry School United States Army, Fort Benning, Georgia 2007 - 2008 School of the Infantry

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