Data Processing Specialist

James Johnson

Deerfield Beach, Florida ***** 954-***-****

******************@*****.*** LinkedIn Profile

Data Analyst and Office Professional

Improve Data Quality On-Target Project & Process Management Delivery A detail-oriented, deadline-driven, and versatile office professional with years of experience in data management, business intelligence, corporate publishing and communications, and operational service/delivery. Results in these fields are supported by work experience in sales analytics, graphic production design, web content creation, and project management.

• Business Intelligence / Sales Ops Analyst • Supply Chain Materials & SKU support

• Accurate Data Loads & Audits (ELT) • Corporate Communication/Publishing

• Process Documentation / Reporting • Project & Process Management Professional Experience

BLACKBERRY, INC., Waterloo, Ontario

Sales and Business Intelligence Analyst 2022 to 2024 3 years in a corporate sales support role, driving sales reporting across the cybersecurity business division, to include account assignment to sales reps, improvements to data models, and publication of reporting across company platforms.

• Proven experience in data entry and working with datasets. Using strong attention to detail, initiative, and proven customer service, I vastly improved the assignment of Salesforce accounts to new sales reps. This sometimes included tens of thousands of active accounts and opportunities representing millions in pipeline. This timeline was reduced to within a day, when it used to take weeks or sometimes months.

• Drove reporting for completed sales to ensure the correct people received commission and quota attainment.

• Arbitrated questions in sales account assignment, resolving uncertainties and conflicts per company policies.

• Transformed ad hoc manual spreadsheets into SQL tables that fed automated, real-time data reporting.

• Crafted and updated a portfolio of reports for directors and VPs, sometimes to present to investors and the board. This included visual sales maps, records of sales training sessions, and global quarterly sales presentations.

• Created new global reporting criteria and data points for 100,000+ accounts, most notably for classifications between private accounts and various categories of public and government-funded entities. CITRIX SYSTEMS, INC., Fort Lauderdale, Florida

Supply Chain / Materials Engineer 2008 to 2021

Enabled dozens of product launches and hundreds of operational updates with data entry, also by building, loading, and auditing material data records (SKUs) into both internal and customer-facing systems.

• These records included material nomenclature, systems data, distribution center information, price points, program discounts, foreign exchange rates, online pricing tools, cost accounting reconciliation, and BOM data (Bills of Material). On-time delivery for these requests exceeded 99%, even against tightening SLA targets.

• Safeguarded customer satisfaction by troubleshooting existing material records, conducting root cause analysis and driving corrective action, and setting up processes and documentation to prevent future incident.

• Improved the basis for other teams’ business intelligence decisions by delivering data query results on demand. This included analyzing and condensing the data into digestible, business-accessible formats.

• Established detailed libraries of process documentation that improved the knowledge pool across multiple teams.

• Drove the team’s Salesforce issue resolution success rate (SLA results) above 99%. CITRIX SYSTEMS, INC., Fort Lauderdale, Florida 2011 to 2015 Process Analyst / Corporate Communications

Excellent communication skills, both written and verbal. Used strong attention to detail to developed and drove a corporate communication and publishing program that branded and promoted Citrix Operations.

• Composed content, designed graphics, and formatted layout for corporate publications, including process guides, HR handbooks, on-boarding references for new employees, product announcements, and newsletters.

• Managed a portfolio of surveys, conducted analysis on responses and published results in company dashboards.

• Showcased leadership messaging by publishing executive-level reports for managers, directors, and VPs.

• System administrator for department’s SharePoint environment (200+ sites and libraries), to include web design. Additional Experience

Contributing Editor, Graphic Design

• Designed visual media for supply chain organizations on a commission basis.

• Served as Historical Editor and Contributing Consultant for several online media, video game, and veteran groups. Produced web articles, graphics, and historical research. These projects produced educational and consumer- accessible breakdowns of obscure or complex historical events and processes. Florida Lighting

• Tracked incoming CPG shipments and imports through Port of Miami.

• Managed shipments into warehouse inventory and maintained records in inventory software. Sun Sentinel

• Reconciled subscription records for other out-of-town publications for which Sun Sentinel handled local delivery.

(New York Times, Daily Business Review, Wall Street Journal, Investor’s Business Daily) United States Marine Corps

• Supply Administration and Logistics (MOS 3043) to include requisitions, property control, budget and bookkeeping.

Technical Skills / Knowledge

• Proven experience as a Data Entry Clerk

• Excel (includes pivot tables, VLOOKUP, IF/AND statements, data validations, conditional formatting, etc.)

• Data Management (SAP loads, queries, & audits, SQL database loads and exports, updates in Power BI)

• Customer Relationship Management (CRM) Software

• Experience with Salesforce.com (reporting, review of accounts and opps, construction of mass upload files)

• Data Entry (reliable, accurate, and thorough)

• Google Suite

• Microsoft Office Suite (Word, Outlook, PowerPoint)

• Strong attention to detail and ability tosspot errors

• Ability to work independently and meet deadlines

• Strong organizational and time management skills Education

• United States Marine Corps - Enlisted Basic Supply Certified References

Karl Liebman Luis Oms Brian Ferber

VP of Expert Services Head of LATAM Sales Strategy & Ops Chief Operating Officer Syncron Amazon Web Services Vendori

****.*******@*****.*** ***.****@*****.*** *******@*********.*** 954-***-**** 954-***-**** 954-***-****

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