Six Sigma Lean

Susan Mordecai

Certified Lean Six Sigma Master Blackbelt

Little Rock, AR 72205 * *************@***.*** * 501-***-****

Background includes 16 years’ experience in lean six sigma methodology, 25 years’ experience in quality management, manufacturing, and engineering technology.

Education:

Western Kentucky University - Louisville, KY

Master of Science in Engineering, Technology, and Business December 2012

Mississippi State University

Bachelor of Science in Engineering Technology December 1995

East Mississippi Community College - Scooba, MS

Associate in Arts (AA) in Pre-Law December 1992

DBG – Conway, AR June 2023 – present

Quality & Continuous Improvement Manager

Coordinate all supplier corrective actions (8Ds) to obtain effective root cause

PFMEA & DFMEA development for key processes

SPC studies and process optimization using Minitab

Deployment of Best Practices Visual Management (Lean activities) for key processes

MSA studies & DOE studies

Time studies, task analysis to balance workloads (takt time analysis studies), creation of cellular layouts for key processes

Utilize Six Sigma methodology & Lean methodology with statistical analytics to accomplish project objectives

Leads and directs the work of quality auditors, quality engineers, process engineers

Conduct ISO9001:2008 internal audits

Perform duties of ISO document data control by managing all document approval, tracking, changes, and distribution control

Monitor key process indicators for quality department

EEI Consulting & SSMI – Little Rock, AR Sept 2021 – May 2023

Six Sigma Master Blackbelt

Coordinates and trains all levels of management in Lean, Change management, Process Design, Project

Management, and Six Sigma

Creation of E-learning videos for lean and six sigma DMAIC methodology

Coaching, teaching of DMAIC methods and Lean methods for certification as yellow, green, blackbelt

Leading process improvement teams

Blue Cross Blue Shield - Little Rock, AR March 2020 to July 2021

Senior Project Manager

Collaboration with key stakeholders, colleagues, external vendors and customers to support enterprise

medical management goals, population health improvement initiatives, analytical studies, and

optimization of medical management for populations in Arkansas

Tracking, maintaining project deliverables, team meetings, monitoring issues, constraints, risks, for

project objectives and successful implementations

Facilitate communication with clinical and non-clinical personnel to manage multiple projects and

workflows simultaneously

Use of project lifecycle methodology (PMP) - using the phases of initiation, planning, executing,

monitoring, controlling and closing

Drive impactful business change aligned with corporate and strategic annual plans

Facilitate change management activities to optimize services of clinical management and population

health processes in the state of Arkansas

Document and manage a portfolio of projects for various teams reporting to the Chief Medical Officer for Clinical Services and Population Health at Blue Cross Blue Shield of Arkansas

Baptist-Health System, Corporate Office - Little Rock, AR April 2016 to January 2020

System Director Performance Improvement

Baptist-Health System serves as the largest employer in Arkansas with over 12,000 employees, 11 hospitals and hundreds of clinics.

Key Accomplishments:

Build, direct, manage, and ensures implementation and effectiveness of a Baptist Health System

Improvement Department

Coordinates and trains all levels of management in Lean, Change management, Process Design, Project

Management, and Six Sigma

Implement a performance improvement process that leads to positive and measurable impact on

Baptist Health System; Accountable for measurable, high-quality, timely and cost-effective results

Ensured system-wide improvements utilize a data driven approach

Ensures project alignment to corporate strategic goals; builds a project portfolio of strategically important projects

Leading collaborative teams in clinical, administrative, and operational areas for performance improvement - putting people at ease to change, respecting differences, managing and resolving any conflicts in a constructive manner

Process Improvement / Innovation / Agility - identify and implement improvement ideas and strategies

Builds, directs and manages the Performance Improvement Oversight Council to rank, review, and monitor sustainment of closed projects for 1 year

Maintain department expenditures using cost benefit thinking to ensure below budget annual spend

Coordinates projects to eliminate duplication of efforts and waste of resources

Determine and plan appropriate utilization of external resources

Directs, manages, coaches, and supports project leaders as necessary

Monitors staff engagement in education, certifications, team membership or team leadership

Earned: Certificate in Design for Six Sigma, Certificate in Lean Innovation & Management, Certificate

Strategic Organizational Leadership, and Certification Advanced Lean Six Sigma Master Black Belt,

Juran Global Incorporated Certification Lean Six Sigma Master Black Belt, Project Management Institute

Certification Professional Project Management, ~8 million in cost savings, 68 projects, and over 250 staff

engaged in performance improvement training & activities in 3 years.

Saint-Gobain - Benton, AR June 2013 to April 2016

World Class Manufacturing (WCM) Site Leader

“Saint-Gobain (Norpro)-Proppants manufacturer”

Key Accomplishments:

Implementation of World Class Manufacturing program at newly constructed ceramics proppants plant

Development of visual management pillar KPI boards, leadership board, WCM deployment board, and area OPI boards

Coach EHS Pillar team, Quality Pillar team, Human Resource Pillar team, Industrial Efficiency Pillar team, Customer Focus & Service Pillar team, Reliability Pillar team, Innovation Development & Growth Pillar team, and Environmental Pillar team

Project management of multiple lean six sigma/ WCM teams to solve problems and make subsequent improvements to process, equipment, quality, materials, consumables, training, value stream 8 wastes, and operating costs

Monitoring of and calculation of financial impacts to P & L spreadsheet

Implementation of 5S+Safety, Visual Management, Autonomous Maintenance, TPM, Visual Standard Work (for PMs, CILs, Operator Tasks) and OPL (One point lesson for improvement conditions or quick reference for change over activities)

Development of iAuditor application to streamline all auditing processes (introduce new technology: ipads, cell phones, with ability to add photographic media, instead of pen and paper auditing process)

Identification and mitigation of all environmental and safety risk at facility (utilizes iAuditor technology and RPN ranking of frequency, probability, severity before & after mitigation activities by EHS teams

Implementation of Infor EAM (Enterprise Asset Management) Software program

Value Stream Mapping for the plant with Customer Focus and Service Team

Develop and conduct all training on WCM, TPM, Lean, and Six Sigma methods for the entire plant (train from Director to Operator level)

Monitor training records in Plant training matrix and Access database for reporting of training hours monthly

Annual budgeting for WCM department and analysis of plant losses to plan next year's projects

Reporting of metrics to Directors and VPs, and annual conference presentations to Global Division Staff

Tracking of cost savings and project details in project tracker software, and reporting of cost savings monthly/quarterly/annually

Correlation / integration of WCM system and other management systems - ISO9001, ISO14001, and MSHA regulations (streamline system implementations by optimizing requirements and creating cross functional documentation to satisfy all systems)

Earned: BMG Certified Six Sigma Black Belt, Juran Certificate Lean Expert, World Class Manufacturing

Certified Auditor, Solving Efeso Certified Process Kaizen Engineer in Reliability (TPM), 3.4 million in cost

savings from projects launched by pillar teams during the first year of WCM implementation (1.9 Million

cost savings for 2015, 1.5 Million cost savings for 2016)

Parker Hannifin Corporation - Benton, AR April 2012 to June 2013

Plant Quality Manager/Engineer

“Parker Hannifin Corporation (Mobile Cylinder Division Headquarters) manufacturer”

Key Accomplishments:

Coordinate all supplier corrective actions to obtain effective root cause

PFMEA development for key processes

DFMEA development for new products with engineering team

SPC studies and process optimization

Deployment of Best Practices Visual Management for key processes

MSA studies & DOE studies

Time studies/task analysis to balance workloads (takt time analysis studies)

Utilize Six Sigma methodology / Lean methodology and statistical analytics to accomplish project objectives

Leads and directs the work of others (project teams) to apply the Parker "WIN" Strategy across the organization

Conduct ISO9001:2008 internal audits and report on findings

Involved in Safety High Performance team, Quality High Performance team, and Human Resource High Performance team as an active member

Earned: Implemented SPC at key processes; trained operators on SPC and RCA tools, implemented

traditional 8D structure for customer response to corrective actions, improved the process for supplier

corrective actions by coaching suppliers on root cause tools; reduced backlog of open SCARs from

50 to 10; created visual metrics for tracking response time by supplier monitored days open and

defects, utilized Six Sigma tools to investigate engineering design defects for continuous improvement

opportunities, created training matrix for all positions at the facility to improve skill sets of existing and

new hires, creating PFMEAs for process improvements and writing best practices for standardization,

Conducted safety assessments and safety improvements throughout the facility, coached Engineering

department on development of DFMEAs for new product introductions.

Molex Incorporated - Maumelle, AR October 2006 to April 2012

Certified Six Sigma Black Belt / Lean Value Stream Expert Juran Global

Key Accomplishments:

Lead and manage Six Sigma and Lean (Kaizen) projects in order to accomplish measurable process improvements

Utilize Six Sigma methodology / Lean methodology and statistical analytics to accomplish project objectives

Work with other Lean Six Sigma professionals in the planning, designing, and accomplishing of key projects and people development

Leads and directs the work of others (Green Belts, project teams)

Uses a wide degree of creativity, soft skills, analytics, and latitude to solve problems

Creates, monitors, and measures metrics of completed projects for one year to ascertain achievement of goals and intended cost savings

Conduct ISO9001 and TS16949 internal audits and report on findings

Assisted the OSHAS deployment team to develop company OSHAS 140001 system

Received AIAG training, Six Sigma Black Belt training, Lean Expert (LVSM) training, Internal Lead Auditor training, Leadership training, OSHAS training, Leadership training, Presentation / Power point creation training

Earned: BMG Certification Six Sigma Black Belt, Juran Certificate Lean Expert, Best in Class Project Awards

for 3 years, Results Award for Work Ethic, LSS project saved over 1 million annually in gold usage, trained

17 green belts / mentored all their projects, managed 65 projects of my own and sustained annual COPQ

improvements, Plant reached savings of 4 million per year through the coordinated efforts of green and

black belt teams

Palmetto State Transportation Company Incorporated June 2004 to October 2006

Director of Quality/ISO9000 Management Representative

Palmetto State Transportation Company transport OTR and LTL

Key Accomplishments:

Initiated and deployment of an ISO9001: 2000 and TS16949 (complaint) quality management system

Authored all tiers of procedures, work instructions, forms, reference documentation, etc.

Authored the quality policy manual, the quality policy statement, and the quality objectives

Perform duties of ISO document data control by managing all document approval, tracking, changes, and distribution control

Develop internal auditing process and perform internal audits

Represent the facility as ISO Management Representative during 3rd party audits

Maintain customer public relations via corrective actions, facility visits, and customer satisfaction survey data analysis

Received Internal Lead Auditor and Quality ISO9001:2000 training

Earned: Certification Internal Lead Auditor Quality ISO9001:2000, Implemented ride-along with Sales

to identify customer improvement opportunities, Granted ISO 9000 certification within 1 year via UL

third party audit, maintained the structure and discipline of the quality management system, Member

of the business lead team to address customer concerns and plan future vision for the facility; reduced

customer complaints, increased VOC interactions/data, standardize customer response with 8D and root

cause tools

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