Services Specialist Office
Resume:
Ruby M. Gomez
Bakersfield, CA 93305
**************@*****.***
Excellent communication and writing skills coupled with over 25 years’ experience in Microsoft Office applications, including Excel knowledge. I always apply my skills to create best practices and produce quality results for the organization.
Kern County Department of Child Support Services
3701 N. Sillect Avenue
Senior Office Services Specialist - July 18, 2022, to current
Currently employed with KCDCSS as a Senior Office Services Specialist for the Document Management Team. The team manages all incoming and outgoing documents for the department. Our team ensures documents and information are routed timely and accurately between department units, to and from external and internal customers, and with existing customers including Superior Court, the U.S. Post Office, and American Eagle Process Service Co.
As the Senior Office Services Specialist, I serve in the role of supervisor for this team. As the supervisor, I lead the team to reach team goals; monitor for and adjust work priorities as needed to ensure timeliness of document processes; identify training opportunities and address training needs I must conduct effective monthly individual conferences and team meetings; evaluate and document employee performance of quality and quantity of work produced; and communicate staff progress towards goals both verbally and in writing. I also, when necessary, must provide documentation and make recommendations regarding disciplinary matters.
As a leader of the team, I demonstrate the knowledge and skill necessary to set a good example, monitor the quality of work, improve team performance, and effectively communicate with staff throughout the office. As a member of the supervisor group, I am expected to work collaboratively with supervisors throughout the office to troubleshoot and resolve workflow issues; identify and implement best practices; and resolve any customer service issues.
Kern County Department of Human Services
3041 Wilson Road, Kinship office
Human Services Technician III - 09-2019 thru 07-2022
Leticia Ortega, Supervisor
Reason for Leaving: Offered promotional position with the Department of Child Support Services
As a Human Services Technician III was expected to obtain, verify, and evaluate information from customers regarding initial and continuing eligibility for public assistance programs; to initiate and process casework required for public assistance; to identify and assess circumstances relating to individuals/families and encourage customer participation in the process; or to serve in a specialized caseload. I managed a full public assistance caseload independently, and at times was given specialized assignments.
Wm. Bolthouse Farms
7200 E Brundage Lane
Executive Administrative Assistant - 09-2013 – 12-2017
Barbara Rodriguez - Human Resources
Reason for Leaving: Position was eliminated (Campbell’s Soup Co. bought out B.H.F.)
I presented New Hire Orientation and assisted with new hire onboarding through the company orientation program which includes company rules, regulations, and culture. Explaining the company Vision and Values and reviewing all company policies, procedures, benefits, and employee expectations. I served as a liaison between management and staff to identify training needs.
As an Executive Admin. Asst., daily, I tended to the Vice President and their managers by conducting in-depth labor market surveys to identify industry trends and to identify training and service needs; and compiled, analyzed statistical data, and consumer profiles and economic data about the consumers. I conducted research to keep abreast of the latest developments in the assigned area of responsibility.
I typed correspondence, reports, agenda, minutes, memoranda, and forms adding and deleting appropriate information and correcting grammar and spelling; typed statistical data; compiled and summarized information for reports. I would also compose routine correspondence from brief instructions; transcribe dictation into correspondence, reports, memoranda, and forms.
I was tasked with greeting the public over the telephone and in person. I routed incoming telephone calls to the proper person after determining the needs of the caller. I placed telephone calls to give or obtain information and meeting and assisting visitors by answering questions according to established policies.
I received, sorted, and prioritized all mail and packages, including confidential items, for the V.P. and their department managers. I prepared all travel arrangements (international flights, hotels, and vehicle transportation) and prepared expense reports. I assisted the V.P. by preparing purchase orders and requisitions; maintaining office supply inventory; collected monies and wrote receipts. I had full access to company credit cards for office purchases, such as research books, office supplies, and hotel reservations, etc. I scheduled all appointments for the V.P. and took messages for the V.P.’s managers and staff. I maintained the master outlook calendar for V.P. and all department managers. I performed all other duties as assigned.
Safety Management Systems
5000 California Avenue, Suite 210
Bakersfield, CA 93309
Office Manager - August 2012 - September 2013
Evan "Jim" Shackelford, Manager
Reason For Leaving: Offered a better opportunity.
I trained new employees through the company orientation program which included company rules, regulations, culture, etc. During orientation I explained the policies, procedures, benefits, and what will be expected as new employees. Assisted employees with insurance claims. Maintained personnel files of employees and documentation. Handle leave records and attendance system with the manager. Certified that all contractors had the proper documentation on file before they began a project.
I updated various Excel spreadsheets for employee benefits and various company related spreadsheets. I tracked and entered all employee status changes in the Human Resources HRIS system for hourly/salary rate changes due to promotion, job change or general yearly raise.
I reviewed the department budget with my department director and created individual budget reports for each manager.
I prepared travel arrangements (international flights, hotels and vehicle transportation) and prepared and approved all manager expense reports.
I prepared purchase orders and requisitions; maintained office supply inventory; collected monies and submitted receipts.
Performed all other duties as assigned.
Responsible for: Assigned company credit card for office purchases or business travel. Assigned company cell phone for afterhours phone call from Managers/Employees needing travel arrangements or other business issues.
Klassen Corp.
2021 Westwind Drive
Bakersfield, CA 93301
Sr. Architecture Administrative Assistant, July 2006 - August 2012
Robert Klassen, Owner/Architect
Reason for Leaving: Job searches due to company layoffs and was able to find position with SMS.
Trained other Administrative Assistants in the systems used by the firm, example: Oracle scheduling program and Contract Manager program. Authored the policy and procedure guide for Administrative Assistants.
Trained new employees through the company orientation program which includes company rules, regulations, culture, etc. Explaining the policies, procedures, benefits, and what will be expected as new employees.
Operates personal computer, employing various software systems to accomplish data input, manipulation, and output; operates a variety of office machines, such as duplicating, dictating and facsimile machines and electronic calculators; enters information onto and retrieves information from an automated system. Use the Internet and related technology to do research, to exchange information, to update on-line websites and to perform other related tasks. Fluent in Primavera Contract Manager, Microsoft Word Microsoft Office programs and Microsoft Visio, Excel, JD Edwards, Kronos, Egencia, Concur, Everest, Web Ex, Skype, Sharepoint, Adobe, Faxport.
Types correspondence, reports, agenda, minutes, memoranda and forms adding and deleting appropriate information and correcting grammar and spelling; type statistical data; compiles and summarizes information, data and statistics for reports; composes routine correspondence from brief instructions; may transcribe dictation into correspondence, reports, memoranda and forms.
Greets the public over the telephone and in person; routes incoming telephone calls to the proper person after determining the needs of the caller; places telephone calls to give or obtain information; meets and assists visitors by answering questions according to established policies; receives, sorts, prioritizes and distributes mail and packages.
EDUCATION
Bakersfield College
Liberal Studies
2015-2019
78 units
Completed the Leading E.D.G.E. (Education, Development & Growth Experience program) course given by The Pacific Institute at the Department of Child Support
Completed, Thought Patterns for High Performance 5.0 by The Pacific Institute: Description: 13 units of core curriculum provide a step-by-step approach to personal mastery of the information, as well as professional growth and success. Each unit contains a learning principle particular to the unit, example of units: Introduction, Setting Expectations, Unit 1 Where do We Start? Unit 2 Beliefs: Taking Inventory, Unit 3 The Power in How We Think and the units continue up to unit 12.
LEADERSHIP EXPERIENCE
Currently supervising a team of 13 Office Services Assistants.
Involved in values Ambassadors’ team for the Dept. of Child Support, defining Visions and Values for our department.
Lean Six Sigma – yellow belt certificate.
Kern County Network for Children Leadership training
VOLUNTEER EXPERIENCE:
Kern County Elections Department
Poll clerk and Supervisor, 3 years
Tutor at Bakersfield College
American Sign Language, 1 year
Kern County Child Support
Ready, Set, Back to School event.
1 year with St. Joseph Church
Catechist High School instructor
SKILLS:
Fluent in the following programs:
Primavera Contract Manager
Microsoft Word Microsoft Office programs
Microsoft Visio
Power Point
TEAMS and Skype
Excel
JD Edwards
Kronos
Egencia
Concur
Everest
Web Ex
Sharepoint
Acrobat Adobe
Faxport
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