Customer Service Nursing Assistant
Resume:
Michael Crumble
Memphis, TN *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Salary Manager
Cookout - Martin, TN
February 2019 to Present
I help to cook, schedule breaks, maintain morale, coach my team for success during peak hours of business. I am serve safe certified.
Manager
Cook Out Restaurants
April 2018 to Present
I maintain front and back of the house employees to ensure fast friendly service. Deli/Bakery Manager
E.W. James and Sons - Union City, TN
January 2018 to Present
Supervise a minimum of 7 employees to carry out day to day actions such as food prep, ordering, cooking, taking care of customers, customer service, baking,and maintaining the department for 10 hours or more. I also go to regular manager meetings for information concerning food cost, inventory cost, profit gain and sharing, out of stocks, waste, and gross profits, etc. CNA - Certified Nursing Assistant
Union City Nursing and Rehabilitation Center - Union City, TN February 2015 to Present
i am a certified nursing assistant. my duties are vitals, feeding changing, transfers, restorative, and aiding the nurses in day to day responsibilities
Cashier/Cook
E.W. James and Sons - Union City, TN
July 2012 to July 2014
I was a cook in the deli. I prepped, prepared, and served products. I was also a worker in the deli. I am trained in the area of customer service and satisfaction. I also worked in the bakery for a small time where I learned to make and prepare the donuts, stock, and rotate the products,. Education
currently going for my BA degree in business management Bethel University - McKenzie, TN
January 2015 to December 2017
standard in math, science, biology, social studies, reading Fulton County High School - Hickman, KY
August 1994 to May 1997
Nursing Licenses
CNS
Expires: July 2019
State: TN
Skills
• CPR certified (adult and youth) (3 years)
• Restaurant Experience (6 years)
• Management Experience (4 years)
• CPR Certified
• Nursing
• Critical Care Experience
• Primary Care Experience
• Conflict management
• Negotiation
• Care plans
• Vital Signs
• Medication Administration
• Triage
• Communication skills
• Organizational skills
• Sales
• Microsoft Office
• Account management
• Restaurant experience
• Store management
• Supervising experience
• Customer service
• Cooking
• Cash register
• Conflict management
• Negotiation
• Marketing
• Continuous improvement
• Driving
• Business development
• Outside sales
• Kitchen management
• Kitchen experience
• Team management
• Communication skills
• Restaurant management
• CRM software
• Computer skills
• Grocery store
• Cash handling
• Hotel experience
• Qualtrics
• Financial software
• Budgeting
• Customer relationship management
• Management
• Typing
• POS
• Merchandising
• Retail management
• Stocking
• Retail sales
Awards
Customer Service University Training
November 2016
i am trained in healthcare improvement and i am trained to know the signs of neglect, abuse, state and federal regulations and nursing facility practices and guidelines Certifications and Licenses
Green belt training certification
Present
I am trained in recognizing the steps needed to continuously improve the welfare of a business . CPR
Driver's License
Food Handler Certification
ServSafe
Assessments
Customer focus & orientation — Completed
December 2023
Responding to customer situations with sensitivity Full results: Completed
Sales skills — Completed
May 2021
Influencing and negotiating with customers
Full results: Completed
Management & leadership skills: Impact & influence — Completed October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Work style: Conscientiousness — Proficient
March 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Protecting patient privacy — Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Food safety — Proficient
December 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Work motivation — Proficient
March 2022
Level of motivation and discipline applied toward work Full results: Proficient
Case management & social work — Proficient
February 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Outside sales — Completed
May 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Cooking skills: Basic food preparation — Proficient December 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Outside sales — Completed
December 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Home health aide skills — Completed
August 2022
Providing care to patients in a home setting
Full results: Completed
General manager (hospitality) — Completed
February 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Completed
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