General Manager Customer Service

Scott Henry

Greendale, WI *****

414-***-**** **************@*****.*** WWW: Scott henry @Facebook.com

Professional Summary

I believe I have an ability to adapt to many different aspects of daily business operations. Highly skilled at staff management, team building, training, purchasing, AP/AR, sales, monthly, quarterly and yearly operations reporting.

Highly experienced in adapting to change in business mode or operations, market changes, labor shifts, economic challenges upturn/downturn.

Excellent communication skills with employees, management, investors, lenders, suppliers, and most importantly very skilled at customer relations, have a large cliental that I do business with.

Skills

•Staff evaluation

•Leadership

•Public Speaking

•Contract Management

•Customer Service

•Logistics

•Strategic planning

•Marketing expertise

•Procurement

•Safety instructor/Officer/Auditor 30 years experience.

Work History

12/2022 to Current

General Manager/Salesperson

Gordy's Lake Country Marine – Oconomowoc, WI

•Managed Sales Staff, assisted and oversaw training including Sales Force, boat demos, event procedures

•Managed Service department, haul and launch crew. (Implemented new Lake Country procedures for deliveries and also new safety procedures.)

•Worked to achieve Lake Country budget goals, event dates, new Facebook Market Place posts and adds.

•Started selling boats direct in July 2023, sold 15 units for a total of $1.1 M

•Managed budget implementations, employee evaluations, and contract details.

07/2020 to12/2022

General Manager

Crown Staffing Services – Milwaukee, WI

•Managed business expansion, revenue development and market gains.

•Provide temp, temp to hire, and direct hire candidates to Southeast Wisconsin businesses.

•Tasked with revitalizing Milwaukee and Waukesha markets that lost 25% of revenue, prior 4 years.

•Proactively managed customer accounts, enabling consistent attainment of sales goals and distribution targets.

•Generated at least 5 new customer accounts per month, Managed 5 inside recruiting staff, two outside sales people.

•Expanded sales in territory by analyzing market opportunities, following up with prospects and developing trusted relationships.

•Reduced branch expenses by over 30% YOY

04/2016 to 06/2020

General Manager of Operations

Best Equipment Rentals – Milwaukee, WI

•Identified sales opportunities for our service area in southeast Wisconsin

•Secured over $600,000 in sales, rentals, service and transportation in under 6 months, 42 new customers. 398 in three years.

•Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.

•Secured contracts with vendors to supply all required materials and services needed such as oils, fuels, parts, tools, batteries, uniforms, building maintenance.

•Evaluated financial statements and budget reports to monitor performance to devise solutions for improvement to bottom line (EBITDA) improve utilization and reduce overall expenses.

•Directed all day-to-day operations of our facility to provide safe and enjoyable guest experience for walk in business, client meetings and tours, and training classes.

•Achieved MOM and YOR sales and rental increases 3 years straight.

01/2012 to 03/2016

Territory Manager

Yes Equipment & Services – Milwaukee, WI

•Managed business expansion, revenue development and market gains.

•Promoted new products to key customers, bringing in additional revenue for highly profitable products

•Collaborated with sales administrator in organization of annual budgets for Milwaukee area

•Maintained solid connections with established customers to promote new products.

08/1998 to 12/2012

Branch Manager

United Rentals – Oak Creek, WI

and

•Responsible for overall branch operations, including but not limited to sales, transportation, service, inside sales, dispatch, marketing, vendor relations, AP/AR

•Developed annual branch business plan for maximum profitability and effectiveness.

•Monitored and managed more than 500 local and national customers.

•Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.

•Increased sales staff due to increase in sales from 10 to 24 people in 12 years

•Helped secure strategic vendor programs to save overall branch expenses

•Evaluated budget plans and current costs to project trends and recommend actions, meet KPI's, and report to district, region and corporate management.

•Branch safety officer-implemented plan for shop, yard, office and jobsite safety compliance.

10/1990 to 08/1998

Owner/President

Phoenix Rental Corporation – Milwaukee, WI

Purchased company In 1990, sold to United Rentals in 1998

In charge of :

Sales

Marketing

Purchasing

HR hiring/firing/health care/training

Bank relations

Investor relations

Taxes/accounting

Budgets

Safety Officer/Trainer

•Led district and region in women and minority hiring

Education

Some College (No Degree): Business Management/Economics

University of Wisconsin - Eau Claire - Eau Claire, WI

Some College (No Degree): Business Management

MATC - Milwaukee

06/1980

High School Diploma

Greendale High School - Greendale, WI

Affiliations

•Charity fundraiser for

•Children's Hospital

•St Mary's Burn Center

•Hope House

•Sojourner House

•Oconomowoc Chamber

Certifications

OSHA 10 Hour safety

OSHA ANSI Forklift Operator, train the trainer

Malibu Certification

Cobalt Certification

Boating, snowmobiling, Golf

Contact this candidate