Customer Service Material Handler

Kisa M. Jones

C: 901-***-****

E: **********@*****.***

SKILLS

Management/ Team Leadership

Customer Service

WORK HISTORY

Walmart Distribution Center Order Filler/Material Handler 04/2016-11/2021

Moves, lifts, carries, and places merchandise and supplies weighing up to 60 pounds without assistance. Communicates effectively in person and by using telecommunications equipment or electronic voice control equipment. Work Environment Working in the following environment is necessary to perform one or more of the essential functions of this position. May work with substances that require special handling Works in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions. Moves over sloping, uneven, or slippery surfaces. Work overnight, weekends, and varying shifts. Works at heights. Work indoors for extended periods of time. Move through narrow, enclosed, or elevated spaces.

Sonic Drive-In Crew Member 03/2012- 12/2014

Followed food safety procedures and security policies. Maintained a clean fountain area. Ensured outstanding food quality and correct portions. Welcomed all customers and worked efficiently to take their orders. Packaged products neatly and correctly. Ensured order accuracy. Helped maintained a clean Drive-In while being apart of a Team and helping wherever needed.

Kwik Shop Store Assistant Manager 09/2011-03/2016

Responsible for assisting Store Manager in managing and directing the efficient operation of the store

Perform the duties of the Store Manager in their absence. Support, uphold and enforce all company policies and local, state and federal laws and regulations. Assist in the management of labor and scheduling to minimize labor expenses, while ensuring adequate store staffing. Ensure that the correct pricing is maintained and that all merchandise is in-code and saleable. Maintains high standards of store image ensuring that the store is clean, well-stocked and ready for business. Ensure that all information flows to store associates and advises management of significant events affecting the store. Implemented new regulations and directives, preparation and monitoring of the budget and cost control information, studying personnel utilization requirements (job descriptions & assignments) and coordination of organization studies within the branch.

Schnucks Store Associate 06/2008-09/2011

People-oriented and able to provide superior customer service. Displayed a positive attitude and complied with federal mandates and company policy regarding tobacco sales, operated cash register, money order machine, and lotto terminal. Greeted customers, use suggestive sell techniques and skills, and thank each customer. Ensured that each customer receives prompt and courteous service

Maintained pristine conditions in the fast food area. Stocked items as needed throughout the store. Performed all tasks in a safe and orderly manner and checked merchandise received against invoices. Answer telephone and direct calls to corresponding department. Served as the administrative assistant for the store.

Education

Cornerstone Christian Correspondence School

High School Diploma

References:

Available upon request

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