Customer Service Cell Phone

Hadj Attou

- *** Burnhamthorpe Rd. West, L*B *E*, Mississauga - Cell phone: 647-***-**** - Email: ****.*****@*****.*** Career Objective

To obtain a position in which my strong dedication, high degree of enthusiasm, and personal / professional qualities can be utilized at a highly respected and reputed educational institution Summary of Qualifications

Multilingual: English, French, and Arabic

Strong communication and presentation skills as well as excellent inter-personal skills

Over 15 years of experience in post-secondary and multi-cultural environments guiding, advising and supporting a diverse student population, including international students

Highly motivated, detail-oriented, and possess excellent organizational skills

Good experience with research, data analysis, evaluation and preparing reports

Ability to coordinate projects and develop programs related to student development, support and retention

Committed to professional excellence in appearance and mannerCRM systems

Computer and Internet savvy, including Learning Management Systems such as Moodle, Banner, CAMS Enterprise,

and CRM systems like Slate and Salesforce

Excellent customer service skills to communicate and liaise with a wide range of offices and agencies on and off campus to address the needs of students

Professional Experience

Student Recruitment and Admissions Representative, University of Toronto Mississauga, Dec, 2023 – May 2024

Provided detailed information regarding admission requirements to prospective students and applicants

Coordinated drop-in appointments to ensure urgent situations are given priority

Fostered positive relationships with students, parents and the general public

Resolved issues within the scope of the role and escalating problems as required

Analyzed customer service procedures and making recommendations for improvements

Responded to routine admissions and awards enquiries and referred complex enquiries as appropriate

Applied established standards when administering a process for consistent evaluation of applications.

Verified the eligibility of applicants and checked completeness of admissions documentation and information

Updated and maintained application information data and promoted programs at recruitment events

Coordinated on-campus tour programs for prospective students and applicants, parents, high school groups

Recruited, selected, trained, and evaluated work-study students and tour guides, and served as a resource by providing job-related guidance

Analyzed and recommended changes to event planning activities and collected feedback on programs and events Student Financial Services Advisor, Centennial College, Toronto March 2023 – Nov. 2023

Researched and reviewed available student financial aid services and products federally, provincially and at the College to support student success

Maintained high level of customer service and confidentiality to secure students’ personal and private information with respect to College policies, Ontario Student Assistance Program, and government Freedom of Information regulations

Completed data entry using One-key and College Banner/Aid to adjust students’ OSAP and other financial records

Provided quality in-person frontline advising, disbursements and general service in accordance with students’ eligibility needs

Received and analyzed OSAP student transactions and address/phone revisions

Electronically confirmed enrolment for OSAP and record release to students

Provided support to MTCU OSAP and OSAP Bursary Inspections as required

Supported the success of students through the provision of advisory and consultative financial services that facilitate the achievement of students’ academic goals

Admissions and Finance Coordinator, CDI College, Mississauga, Ontario, Canada June 2022 – Dec. 2022

Managed the day-to-day financial operations of the campus

Provided information, guidance, and assistance to students on funding and the financial aid application process

Continuously analyzed campus financial data to guarantee responsiveness to issues

Managed the financial aid application processes for the campus

Supported the administrative functions of the campus to enhance the students’ experience

Ensured compliance with internal and external policies, procedures and standards

Acted in a manner that upholds the College standards International Enrollment/Recruitment Advisor, Toronto Film School and Yorkville University, Ontario, Canada April 2019 – June 2022

Responsible for supporting the Admissions Office in the processing of international students’ application, and for ensuring admission policies and procedures are effectively implemented

Responsible for managing generated leads by supporting, interviewing and encouraging qualified students to enroll in Toronto Film School and Yorkville University programs

Guided and advised prospective students through the admission and registration process

Assigned and coordinated English placement test with ESL schools

Evaluated routine files to identify admissible candidates and reviewed transcripts to process admissions and transfer credits

Processed applications of prospective students

Worked closely with Registrar’s Office to ensure all completed files are reaching the appropriate committees in a timely manner

Responsible for providing various reports to management and executive management such as various data collection projects as it relates to the Admissions Office

Liaised with education agents for conclusion of agreements and enrollment of international students

Represented both Toronto Film School and Yorkville University at Education fairs Manager, Student Sponsorship Liaison Office, Community Engagement and Corporate Relations Department, Canadian University Dubai (CUD), United Arab Emirates (UAE) Sept. 2014 - May 2018

Developed, executed, and managed student scholarship and sponsorship programs

Executed and monitored corporate partnerships to support the University recruitment

Developed and maintained high level partnerships with over 30 organizations including local government entities

(Ministry of Presidential Affairs, Dubai Police and Municipality), and foreign entities like Bahrain Ministry of Interior, and SOKOTO State Scholarship Board of Nigeria

Increased local and international recruitment and admissions by providing customer service of high standard

Collaborated and coordinated with internal Depts. including Admissions and Recruitment, Finance, and Registration to maintain on CAMS and CRM systems scholarship and sponsorship data of about 100 sponsored students recruited yearly

Generated and added around CAD 3/- million a year to the university income

Provided advising and guidance to students about course registration, time management, study skills and student success

Organized academic awareness sessions for sponsored students in presence of their sponsors and academics

Arranged meetings with representatives of Corporates, Government and Community Organizations to increase awareness about the University vision and mission, and to develop Memorandums of Understanding (MOUs) Student Development and Organizations Coordinator, Office of Student Affairs, American University of Sharjah (AUS), United Arab Emirates March 2008 - July 2014

Planned, implemented, and coordinated extra-curricular and co-curricular activities, student leadership programs, social events & sports events

Developed, implemented and oversaw policies and procedures on a range of student activities

Organized student cultural and educational international trips, from facilitating the necessary arrangements and requirements, to providing supervision of the student groups during the trips, namely to Europe, Asia, and USA

Coordinated with internal units (Public Relations, Student Employment, Finance Department, Public Affairs, Media Department, and Procurement Department. to perform a wide variety of tasks including banner requisitions, publications, press release

Provided administrative support, consultations and guidance for student organizations on issues of establishing new student clubs, recognition, programming, organizational problem solving, and funding

Maintained students’ organizations database on Banner system Student Residential Life Coordinator, American University of Sharjah (AUS), UAE July 2004 - Feb. 2008

Ensured a safe and congenial living, learning community with focus on the students’ experience

Encouraged personal development and studying by providing support, advising through awareness programs including study skills, time management, and stress management

Advised students on co-curricular, academic and personal matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual's background

Responsible for supervision of student staff (Residence Life Facilitators)

Coordinated room assignments and room changes throughout the year

Supported the Director of Student Residential Life Dept., and assisted in selection, training and coaching of casual staff

Interpreted applicable guidelines and protocols to determine policy violations

Assessed suicidal student and Self-mutilator, and investigated community standard and housing policy breaches Instructor, Khwarizmi International College, Abu Dhabi, UAE June 1999 - June 2004

Taught English as a Foreign language (EFL) and other courses, including general writing skills, and business English

Supervised and managed the implementation of new courses (course outlines, course contents, testing and assessment system)

Supervised and delivered French language courses

Provided counseling and guidance to students about learning strategies, student success and study skills

Conducted courses in English language, interpersonal communication skills, and presentation skills for employees of Abu Dhabi Company for Onshore Oil Operations (ADCO)

Provided career advising and trained students in CV/resume writing, cover letter, and job interviews Professional Development

Attended conferences, seminars and trainings in Algeria, and UAE on:

- Teaching English language skills: listening, reading, speaking, writing, and grammar

- Testing and Evaluation Systems

- Diversity Management & Understanding Emotional Intelligence

- Cybersecurity Awareness

- Customer Service Excellence

- Creative Problem Solving & Decision Making

- Accessibility for Ontarians with Disabilities Act (AODA)

- Freedom of Information and Protection of Privacy Act (FIPPA) Education

ICDL Certificate (International Computer Driving License), including IT concepts, Access, and Power Point Abu Dhabi, UAE (2004)

Baccalaureate in Arabic Literature

University of Continuing Education, Saida, Algeria (1992)

Degree in TEFL (Teaching English as a Foreign Language), Institut Technologique de l’Éducation, Saida, Algeria (1986) Interests

interests include interlanguage, interpersonal skills, travelling, and multiculturalism

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