Field Service Customer
Resume:
John Newsome
Houston, TX *****
*******@*****.***
Work Experience
Field Service Technician
Rees Scientific Corporation
Houston, Tx
October 2023 - Current
Travel to customer locations performing hardware and software installations and performing a variety of maintenance, commissioning, testing, and technical support on products such as electronics equipment, integrated systems, subsystems at customer or field locations, also making decisions and determining what course of actions must be taken to overcome problems to ensure customer satisfaction. Also perform ongoing hardware and software maintenance operations, including upgrading hardware and software and training system users on products. Field Service Engineer (FSE)
Micromeritics Instrument Corporation
Based in Houston, Texas
January 2022 - October 2023
International / domestic travel to the assigned region to provide installation, repair, preventive maintenance, and customer training for all lines of Micromeritics instruments. Also interfaces with all members of sales, support, and the Global Service Team, also perform help desk phone/email support, and field support. I am responsible for instruments that characterize surface area, porosity, solid density, particle interactions, powder flow, and gas / chemical analysis.
Field Service Electronics Technician
ESS Elections Systems & Software -
Houston, TX
January 2019 to January 2022
Stage, test, maintain, and train customers on electronics voting machines throughout the state of Texas. Field Service Engineer / Digital Cinema Technician Ballantyne Strong
December 2014 to November 2018
Travel to various businesses throughout Texas and Louisiana to install, upgrade, program, repair, and maintain a variety of hardware and software. Customer service interaction on problem solving and resolution. Equipment includes Sony, NEC, Christie, Barco digital projectors, audio amps, automation panels, network subsystems, routers, switches, satellite transmitters/receivers, digital media boards, digital signage, PCs and laptops.
Field Systems Engineer / Project Manager
Laser Shot, Inc
March 2011 to December 2014
Travel to customer locations and participate in and direct the installation of systems, applicable software, and computer hardware. Perform a variety of maintenance, Commissioning, Testing, and technical support on products such as electronics equipment, integrated systems, subsystems, and software at customer and/or field locations. Work off site with customers, making decisions, and determining what actions must be taken to overcome problems or ensure customer satisfaction. Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware and software. Train system users in operations on maintenance of products. Microseismic Exploration
April 2009 to March 2011
Computer operations for exploration of oil and natural gas at various remote locations nationwide. Also involved with field hardware startup, planting of geophone sensors, and well logging. Field Service Engineer
ION Geophysical
February 2007 to March 2009
Primary support on cable-less firefly and cable-based Scorpion Land based acquisition systems. Responsibility consisted of all Hardware / Software, integration, staging, testing, Commissioning, start-ups, deployment, troubleshooting, installations, and repair of field electronics recording equipment. Client training and Customer Service in the Land department for the Scorpion, System-4, and Firefly acquisition systems. Both domestically and internationally. Additionally, cable repair, remote tower configuration, GPS navigation, communication, and radio frequency fine tuning. Also, certified on the Base Nav, CSC, T3 trailer, Vibroseis Vibrator trucks, and forklift.
Contractor
CISCO
January 2003 to February 2007
Hardware / Software Support
PC / Network Infrastructure Technologist
PC, Hardware / Software Applications, CISCO 2800 Routers / 3560 Switches, HP 7410 All-in-One, Lotus Notes 6.5, 2000 Pro / XP Operating Systems, Server / Workstation Support, Office XP & 2003 Support, and Active Directory. Systems Specialist / Technical Support
Voice Products, Inc
June 1999 to December 2002
Duties included field sales, service, installations, client training, Software / Hardware support, troubleshooting on digital dictation, Computer servers, workstations, voice logging recorders, PC's, and networks. OtherOther duties involved telephony issues, wiring changes, punch down, bar-coding, Voice wave configuration, and testing. Additional duties included phone and on-site support, as well as inventory coordinating. Technical Support / Systems Engineer
CGG Data Processing
Hardware Support Technician
GeoSignal Geophysical Inc
June 1991 to June 1999
Installations, troubleshooting, and maintaining computer mainframes, peripherals, and electronics repair. Responsibilities included technical support of PC hardware, software, IBM AS400, Server-Client, Help Desk Support, administration, configurations, system management, upgrades, backup operations, email, TCP / IP configurations, LAN Support, and electronics repair. Field Service Engineer / Computer Technician
Digicon Geophysical Inc
May 1981 to June 1991
Duties were field installations, testing, troubleshooting, and maintenance on computer mainframes, peripherals, and electronic repairs to component level.
Electronics Technician
Texas Instruments Inc
1978 to 1981
Duties were troubleshooting and repairing electronic modules and peripherals to component level. Education
Associate
Skills
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• Active Directory
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• TCP/IP
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• TCP
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• LAN
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• Manufacturing
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• Mechanical knowledge
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• Computer Networking
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• Help Desk
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• Network Support
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• Microsoft Windows Server
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• DNS
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• Operating Systems
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• Technical Support
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• Linux
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• VoIP
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• Ethernet
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• WAN
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• DHCP
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• Problem-solving
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• Flexibility
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• Reliability
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• Microsoft Office
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• Field service
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• LabView
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• Packaging
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• Programmable logic controllers
Certifications and Licenses
CompTIA A+
Net+
Assessments
Work style: Conscientiousness — Proficient
June 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Verbal communication — Proficient
January 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Basic maintenance and repair — Proficient
January 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities Full results: Proficient
Basic mechanical knowledge — Highly Proficient
May 2021
Understanding and applying mechanical concepts and processes Full results: Highly Proficient
Mechanical skills: Monitoring — Familiar
May 2021
Understanding of machine dials, gauges, displays, and data charts Full results: Familiar
HVAC technician — Familiar
January 2020
Designing, implementing, and troubleshooting commercial HVAC systems Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional fiel
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