Customer Service Inventory Management

Teri Griggs

Customer Service Professional Inventory Management Team Leadership Operational

Efficiency

Dallas, TX 214-***-**** ***********@*******.*** Professional Summary

Dedicated professional with a knack for office operations and administrative support, excelling in enhancing store revenue through high-value item identification and meticulous inventory management. Spearheaded a team project revamping the check-in process, slashing guest wait times by 20% and boosting satisfaction scores. Implemented an inventory system that cut stock shortages by 30%, adept in Microsoft Office Suite and thriving in fast-paced, multitasking environments.

Skills

Customer Service • Spreadsheet Management • Verbal and written communication • Organization • Complex Problem- Solving • MS Word • MS Office Suite

Work Experience

Werner Trucking Co., Dallas • 8701 Peterbilt Ave, Dallas, TX Feb 2022 - Jun 2024 Call Representative / Customer Service Professional Successfully managed a diverse team of staff members while also excelling in solo tasks, demonstrating outstanding customer service and accountability.

Led a team project to revamp the check-in process, resulting in a 20% reduction in guest wait times and an increase in overall guest satisfaction scores.

Enhanced operational efficiency and guest satisfaction through effective teamwork, listening, and independent problem-solving.

Implemented a new inventory management system that anticipated peak periods and streamlined supply ordering, reducing stock shortages by 30% and improving overall guest service. Increased efficiency and ensured a smooth operation, contributing to a more seamless guest experience. Boosted guest satisfaction and loyalty, positively impacting the hotel's reputation and customer retention through personalized service.

Accurately handled financial transactions and daily reconciliations, ensuring no discrepancies and maintaining a high accuracy rate in financial reporting.

Minimized financial errors and contributed to the hotel's financial stability and trustworthiness. Effectively communicated with guests, management, and co-workers in English, resolving complaints and inquiries promptly, which improved overall guest feedback and led to a significant increase in positive reviews. Adapted to working nights, weekends, and holidays, ensuring consistent staffing levels and uninterrupted service during peak times, which helped maintain high levels of guest satisfaction throughout the year. Provided reliable coverage and excellent service, contributing to a positive guest experience and operational stability.

Maintained current, legal, and unrestricted work authorization, ensuring compliance with employment regulations and avoiding any potential legal issues. Supported a compliant and secure work environment, contributing to the hotel's operational integrity. Communicated timely and in a responsive manner via digital device/computer, showcasing effective communication skills.

Processed guest accounts by presenting folios to guests when requested, resolving any disputed charges, and settling accounts by following accounting procedures. Answered billing questions and provided recommendations to enhance guest experience, demonstrating expertise and trust.

La Quinta Inns & Suites, Dallas • 641 N Interstate 35 E Rd, DeSoto Jul 2021 - Feb 2022 Call Representative / Customer Service Professional Managed front desk operations, including greeting visitors, answering phones, and directing calls to appropriate staff members.

Scheduled and coordinated meetings, appointments, and travel arrangements for executives. Prepared and distributed correspondence, memos, and reports, ensuring accuracy and confidentiality. Responded to inquiries from internal and external parties to facilitate communication or provide direction. Composed professional correspondence such as letters, memos, emails. Scanned documents into electronic format for storage in databases or other applications. Maintained a clean, hygienic, and organized work environment. Set up work station with necessary supplies.

Processed guest accounts by presenting folios to guests when requested, resolving any disputed charges, and settling accounts by following accounting procedures. Cash America, Dallas, TX • 7125 S Polk St #105, Dallas, TX May 2020 - Jul 2021 Pawn Broker

Provided expert evaluations of items, ensuring accurate assessments to support front office procedures. Identified high-value items, securing profitable transactions that boosted revenue and adhered to front office standards.

Negotiated terms with customers, ensuring fair deals while maintaining profitability, enhancing guest service and customer loyalty.

Managed inventory efficiently, preventing loss and optimizing stock turnover, contributing to the front office's financial health.

Built strong customer relationships through excellent communication, providing financial advice and ensuring a positive guest experience.

Utilized technical systems and cashiering procedures to streamline check-ins and check-outs, enhancing overall front office efficiency.

Education

Associate in Science, Clinical Psychology 2026

Dallas College

Educational / Diploma 2019

Kathlyn Joy Gilliam Collegiate Academy

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