Customer Service Bilingual
Resume:
Kattia Lopez
**** ** **** ****** **** Coral Florida 33904
***********@*****.***
CAREER OBJECTIVE:
Attain a position that will challenge me and allow me to use my experience, education, and skills, such that I can make immediate contributions to the organization.
PROFESSIONAL EXPERIENCE:
NOBO CORPORATION -Sales Representative Feb 2023 – May 2024
Assist customers with hair system replacement questions.
Prepares overnight online orders, takes customer orders on the phone and in person.
Prepares complicated custom-made orders and participates in all Special Sales/Promotions.
Keep Inventories: updating databases, receiving factory orders, storing, keeping count, etc.
Cover shipping department and packaging all orders when needed.
Take all orders to the Post Office daily.
Early Learning Coalition, Fort Myers -TEMP Aug 2022- Jan 2023
Reimbursement Specialist
Conducted daily audits regarding payments to 400-500 Day Cares/Schools to assure accurate payments.
Approved/Rejected monthly attendance for the Providers.
Genesis Care, Florida Fort Myers (4,000 employees) TEMP April – August 2021
HR Corporate Benefits
Handled all new hire enrollment for benefits, including benefit payroll deductions.
Maintained COBRA and reported COBRA subsidy to third party.
Assisted managers and employees with all related benefits inquiries, including CARES ACT.
SOS SECURITY LLC, Parsippany NJ (15,000 employees) TEMP December 2019- August 2020
HR Corporate Benefits
Managed medical benefits for employees located in all States including Hawaii under the supervision of the HR Director.
Maintained benefits websites for existing employees, new hires, and terminations.
In charge of Life Insurance Claims during COVID-19 first Surge, Open Enrollment, 401K, HSA,1095s, payroll deductions, benefit invoices, COBRA and assisted employees with all related benefits questions.
UNITED SUPPORT SOLUTIONS, Cedar Grove, NJ (70 employees) Aug 2017- Aug 2019
HR Generalist
Screened applicants and participated in the interviewing process in conjunction with HR Corporate. Processed bi-weekly payroll, including new hires, change of status, loans, benefit deductions and terminations.
Managed daily accuracy of employee punches.
Assisted and educated employees on FMLA, 401K, Medical/Dental Benefits, Tuition Reimbursement, On-going training and Open Enrollment.
Organized, Lead, and Conducted new hire orientations. Managed new hire on-boarding.
MOUNTAINSIDE HOSPITAL, Montclair, NJ (1,900 employees) Nov 2015 - Jul 2016
Benefits Specialist
Administered all benefits for Union and Non-Union employees.
Processed tuition reimbursement for all non-union employees.
Entered all benefit deductions into the payroll system using ABRA.
Presented benefits during new hire orientations.
Coordinated annual open enrollments.
Met with employees regarding benefit issues.
Participated in the cheerful committee and arranged multiple ‘lunch and learn’ activities regarding wellness activities, FSA, and 401K programs.
SAINT BARNABAS MED CENTER, Livingston, NJ (5,000 employees) Dec 1998 - Aug 2015
HRIS and Benefits Assistant
Managed Tuition Reimbursement, Residents Program, payroll deductions, and disability for Union and Non-Union employees.
Approved, processed, and tracked tuition reimbursement for 250 employees.
Processed short term disabilities and responded to inquiries from employees, payroll, and managers about benefits, etc.
Coordinated Heritage/Cultural Events and multiple ‘Lunch & Learn’ in partnership with Sodexo.
Coordinated project HOPE using funds in partnership with JVS for employees’ training.
Assisted with annual Service Awards Recognition Program & Open Enrollment.
Served as a team member on both the Live Well Committee as well as the Rewards & Recognition Committee. Coordinated all functions for the Employee Morale Committee.
Performed data entry of weekly new hires/terminations/change of status transactions in the payroll system and assisted with employees’ license professional renewals.
Updated and posted weekly job vacancies into the applicant tracking system.
Coordinated annual onboarding process of incoming residents, as well as terminations of residents exiting the residency program.
Maintained compliant employee personnel files in anticipation of site visits & inspection visits from various governmental agencies, including The Joint Commission, Department of Health & Human Services, etc.
Scanned and maintained all personnel files.
Served as back up for front-desk receptionist coverage as necessary.
THE JEWISH HOME & HOSPITAL FOR AGED, NY, NY (2,000 employees) Jan 1988 - Dec 1998
HR Clerk
Prepared HR files for The Joint Commission.
Managed health & welfare, medical, pension, unemployment, workers’ compensation, COBRA and OSHA documentation.
Conducted new hire orientations and processed short term disabilities.
Assessed and calculated salaries for all employees based on the constraints of union contracts and hospital policies.
Updated weekly job vacancies using HODES IQ systems.
Coordinated Employee Morale Committee activities.
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