Customer Service Flexible Shifts

Rupila Kaushal

Cambridge, Ontario 204-***-**** / ********@*****.***

Profile:

Motivated individual with 7 years’ experience working in customer service focused environment. Strives to provide an exceptional experience for new and existing customers. Brings organization and efficiency to the team.

Highlight of Skills:

Excellent interpersonal skills while interacting with others and supporting inquiries

Problem solver with strong critical thinking skills

Ability to communicate effectively in English

Proficient in using MS Office Suite and various computer software and applications

Available to work flexible shifts

Relevant Skills:

Customer Service & Administrative Skills:

Positively greet and interact with all customers

Respond to customer inquiries; resolve and seek out solutions in an appropriate manner

Provide up to date and accurate product and service information

Supports in troubleshooting concerns and follows through with all inquires

Inform customers about updates, deals, promotions and offers

Ensure the customer has a positive experience with the company

Maintain accurate and confidential customer and company records and databases

Pick and audit products and flow order

Complete rework projects checking for label damage, barcode readability, and correct information on product label

Aware of proper stocking procedures including product order and removal of damaged and expired product

Picked and packed E-Com orders in a timely and accurate manner

Received inbound pallets; checked for accuracy and fit the Ti Hi requirements

Reported overages, shortages, and damaged items in shipment

Employment History:

Logistics Coordinator, Medican Staffing Inc, Guelph, ON, 2021 - 2023

Packer / Back-Up Team lead, RDJ Bakery, Cambridge, ON, 2019 - 2021

Packer, Q-Pharm, Cambridge, ON, 2021

Kitchen Helper, Boston Pizza, Winnipeg, MB, 2018

Education & Training:

Order & Walkie Picker Forklift, Amaze Forklift, Mississauga, ON, 2023

Bachelor of Arts, Punjab University, India, 2004

Master of Arts (English Language), Guru Nanak Dev University, 2006

Contact this candidate