Office Manager Customer Service

*******@*****.****** com Buford, Morgan GA +1-770-***-****

WORK HISTORY

OFFICE MANAGER at

**/**** - ******* (9 years)

Staff management

Office administration

Clear oral written communication Team

leadership

Excellent multi tasking ability Clerical

support

Office management

at Aricare Healthcare Services Medical Supply

01/1970 - 01/1970 (0 months)

Aricare Healthcare Services Medical Supply Norcross, GA Handled all incoming business and client requests for information. Completed bi weekly payroll for 13 employees.

Hired, managed, developed and trained staff, and conducted performance reviews and

administered salaries for staff.

Verified 13 hourly employee time cards to prepare accurate bi weekly payroll.

Interacted with clients professionally by phone, email or in person to provide information

and direct to desired staff members.

Recruited and hired qualified candidates for vacant and new positions. Received, screened and routed incoming calls.

Analyzed and solved multifaceted problems as they came. Maintained computer and physical filing systems.

Solved problems timely and effectively, ensuring customer satisfaction. On call 24 7 to attend to clients employee needs.

Complete billing for reimbursements thru Georgia Medicaid Management Information System (GAMMIS)

Attend meetings mandated by the State of Georgia and other government agencies (Pruitt Health, CCSP, Source Medicaid) Prepare for State Audits

CUSTOMER SERVICE MANAGER at Walmart

04/2004 - 04/2009 (5 years)

Walmart Lawrenceville, GA

Worked with cashiers and customers to resolve problems, improve operations and provide

exceptional customer service.

Hired, interviewed and trained cashiers other customer service managers for their

respective positions.

Processed returns and refunds.

Conducted weekly meetings.

Negotiated agreements between employees to clarify misunderstood directions and

resolve conflicts affecting performance.

OFFICE MANAGER at RoomsTo Go

06/2002 - 05/2004 (2 years)

RoomsTo Go Norcross, GA

Established efficient workflow processes, monitored daily productivity and implemented

modifications to improve overall effectiveness of personnel and activities. Handled all incoming business and client requests for information. Oversaw appointment scheduling and itinerary coordination for both clients and

personnel.

Improved office operations by automating client correspondence, record tracking and

data communications.

Completed bi weekly payroll for 20 employees.

Hired, managed, developed and trained staff, established and monitored goals,

conducted performance reviews and administered salaries for staff. Oversaw office inventory activities, including ordering and requisitions, stocking and

shipment receiving.

Processed reviewed credit applications.

Processed customer orders verified deliveries.

EDUCATION

Colorado Technical University

Graduated 1970

Bachelor of Science Healthcare Management

Colorado Technical University

Graduated 2014

Associate of Science Health Administration

SKILLS

Receiving and Stocking Clerk, 20 years

Warehouse (Assistant Manager), 20 years

Sales, 16 years

Customer Service, 22 years

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://www.facebook.com/MommaHolly67?mibextid=ZbWKwL Twitter, https://427tooda

Linkedin, https://www.linkedin.com/in/bdomino/

ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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