Customer Service Workforce Management
Resume:
F
Joel Folio
**********@*****.***
Gila Bend, AZ 85337
SUMMARY
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
SKILLS
Workforce Management
Policy Implementation
Business Administration
Strategic Planning
Expense Tracking
Complex Problem-Solving
Cross-functional team management
Salesforce Management
Lead Generation
EXPERIENCE
Opps Manager
Mesa, AZ
360 Communities llc/ May 2018 to Sep 2024
Developed and implemented strategies to increase customer satisfaction and loyalty. Created monthly reports for senior management summarizing operational performance metrics.
Established processes to ensure efficient workflow throughout the organization. Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Initiated new projects that resulted in increased productivity across all departments. Resolved conflicts between employees by providing guidance on company policies and procedures.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles. On Site Manager
Florence, AZ
AZ Department of Corrections, Eyman Complex/ May 2012 to Apr 2017 Monitored inventory levels and placed orders as needed. Analyzed sales trends and prepared reports accordingly. Performed periodic maintenance checks on equipment used by staff members. Managed all administrative tasks including payroll processing, invoicing. Assigned work and monitored performance of project personnel. Evaluated employee performance regularly through appraisals and one-on-one meetings.
Developed and implemented strategies to enhance customer satisfaction. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Created and managed budgets for travel, training and teambuilding activities. EDUCATION AND TRAINING
MBA
Arizona State University Oct 2024
Tempe, AZ
CERTIFICATIONS
bsm
asm
sev safe
Contact this candidate