Customer Service Fine Dining
Resume:
AMANDA
THOMAS
***********@*****.***
Vermont 05452
Bold Profile
Motivated jobseeker looking to obtain a new, challenging position. Works well under pressure, and ready to be a strong team player. I obtain in-demand skills related to a business oriented around customer service. Experienced individual offering a transferable skill set. Adapts easily to new situations, company cultures, and work processes. Honest and ethical employee eager to be considered for the position. Versatile Fine Dining Server adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role with ease. Over 5 years of fine dining experience, and over 20 in the service industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic Cocktail Server with strong wine, spirit and craft beer knowledge. Accustomed to balancing quality with efficiency in high-volume service environments. Trained in FOH manager customer service with proven bartending skills.
PROFESSIONAL SUMMARY
Starry Night Café - Bartender/FOH Manager
Ferrisburgh, VT • 04/2024 - Current
Marriott - Event Bartender
South Burlington, VT • 04/2024 - Current
WORK HISTORY
Served high customer volumes during special events, nights, and weekends.
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Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
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Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
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Upsold menu items to customers, driving up per sale revenues and maximizing profits.
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Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
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Helped manage and serve bar menu exceeding customer expectations.
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Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
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Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
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Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
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• Effectively handled high-pressure situations during peak hours SKILLS
Restaurant and dental computer
software such as POS operations
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• Interpersonal communication
• Customer service
• Conflict resolution
• Training
• Organizational structure
• Food safety
• Complex problem-solving
• Excel spreadsheets
• Exceptional customer service
Florida SouthWestern State College
Fort Myers, Florida • 06/2016
Associates in General Studies
The Center for Technology, Essex
Essex, Vermont • 06/2003
Dental assisting
EDUCATION
CERTIFICATIONS
• CPR certification
• Continuing education courses
Chipolte - General Manager
South Burlington, VT • 01/2024 - 04/2024
Jr's Sidebar - Bartender
Williston, VT • 08/2022 - 12/2023
Farmhouse Tap & Grill - FOH Manager
Burlington, VT • 08/2021 - 03/2022
The Sanibel Sprout - Counter Server
Sanibel, Florida • 09/2019 - 02/2020
without compromising the quality of customer service or drink preparation.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
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Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
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Developed and implemented strategies to increase sales and profitability.
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• Formulated policies and procedures to streamline operations. Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
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Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
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Served high customer volumes during special events, nights, and weekends.
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Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
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Contributed to a positive work environment through effective teamwork and communication with colleagues.
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Improved customer satisfaction by implementing efficient front- of-house operations and staff management techniques.
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Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
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Implemented new menu items in coordination with the chef, boosting overall sales revenue.
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Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
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Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
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Promoted upselling strategies among servers, leading to higher average check values per transaction.
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Took orders, prepared fresh, organic, made-to-order juices and smoothies, ran food and bussed tables, food prep, cleaning and organizing, cashed out customers, product sales, opening procedures, satisfied guests with prompt assistance and friendly
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Ocean Prime - Fine Dining Server and cocktail server Naples, Fl • 09/2016 - 04/2018
George and Wendy's Seafood Bar and Grill - Bartender Sanibel Island, Florida
Ford's Garage - Bartender
Fort Myers, FL • 08/2012 - 01/2013
service, served customers by going above-and-beyond to offer exceptional support for all needs.
• Processed cash, debit and credit card payments.
Helped customers select optimal wines and liquors, maintaining in-depth knowledge of available choices, supported daily sales targets by upselling customers on specials and add-on items, set up tables according to strict standards, placing glassware, dishes, and silver in correct locations every time, enhanced experiences by pairing wine with seasonal menu offerings, delivered consistent, polished service to every table, from solo guests to large parties with complex tabs, offered extensive information about menu items on request, including ingredients used, potential allergens, and sustainability of different dishes, followed all safety, sanitization, and food handling guidelines, served during private events as well as banquet service, cocktail service in the bar lounge during busy weekend evenings.
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Enhanced bar reputation by developing signature cocktails and seasonal specials, served food and alcoholic beverages in high-volume island dining establishment, upholding superior record of positive feedback, operated POS systems and managed bar tabs, engaged guests with warm conversation, built bar loyalty, and encouraged repeat business, refused service to customers in impaired condition, secured liquor properly before, during, and at end of shift, checked ID prior to serving alcohol in compliance with state and federal laws, diversified menus with seasonal drinks and appetizers, backed up servers by preparing cocktails for dining area guests, kept customer numbers high by giving the bar a fun atmosphere and spearheading special events such as trivia nights and game watching parties, prepared cocktails and frozen drinks for customers using exact recipes combined with personal flair, stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor, and other supplies.
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Leveraged craft beer and cocktail knowledge to make informed recommendations, knowledge of over 20 rotating craft beers on tap and 200 bottled beer options, engaged guests with warm conversation, built bar loyalty, and encouraged repeat business, secured liquor properly before, during, and at end of shift, operated POS systems and managed bar tabs, checked ID prior to serving alcohol in compliance with state and federal laws, served food and alcoholic beverages in high-volume tavern establishment, complied consistently with strict sanitation standards for equipment, surfaces, and glassware, backed up servers by preparing cocktails for dining area guests, bartending services during high-volume indoor and outdoor events.
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Served high customer volumes during special events, nights, and weekends.
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Cristof's on McGregor - Bartender
Fort Myers, FL • 02/2012 - 06/2012
Red Rock Saloon - Senior Food and Beverage Server
Fort Myers, FL
Ann Taylor Loft - Retail Associate
Sanibel, FL
Drove customer satisfaction with expertly-crafted drinks, craft beers, and broad wine selections, enhanced bar reputation by developing signature cocktails and seasonal specials, secured liquor properly before, during, and at end of shift, maintained bar appearance through continuous cleaning, organizing, and supply replenishment, day shifts by myself serving the bar and serving the entire lounge and outdoor seating, assisted with drink pairing for new and existing menu items, engaged guests with warm conversation, built bar loyalty, and encouraged repeat business, served food and alcoholic beverages in high-volume high-end establishment, upholding superior record of positive feedback, operated POS systems and managed bar tabs, backed up servers by preparing cocktails for dining area guests, stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor, and other supplies, diversified menus with seasonal drinks and appetizers.
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Delivered food and beverages quickly to customers, explained details of new menu items, seasonal, and daily specials, memorized menu additions, changes, and limited offerings, processed payments as credit card transactions, gift cards, or cash transactions, trained new servers in company policies, guest service standards, and best practices, coordinated table assignments and arranged tables for groups, entered orders into computer system to coordinate with kitchen staff, supported team consistently, helping with hostess, food delivery and bussing needs, increased bill totals by suggesting drinks, desserts and other add-on purchases, enhanced team efficiency with well-stocked stations and efficient side work, managed customer expectations, communicating realistic food preparation times and opinions on menu items, satisfied customers with fast, friendly and knowledgeable support, often took on a floor manager role for the lack of restaurant manager, service during events.
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Delivered consistent retail support to all store guests to encourage repeat business, kept store clean and organized with continuous recovery operations, promoted specific items through special displays and personalized interactions with customers, processed high volume of checkouts as successful front-end cashier, helped coordinate and execute in-store events for customer engagement and maximum sales potential, prepared merchandise for sales floor and tagged items, issued refunds for damaged, non-functional, and unwanted items, helped store manager with administrative tasks, explained promotions and special offers to customers, recommended merchandise to suit customer budget and preferences, maintained customer satisfaction, quickly resolving issues and offering expert assistance, met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities, achieved and surpassed weekly store goals in selling store credit cards.
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Stephen Feldmen DDS - Dental Assistant
Burlington, VT
Junior's Pizzaria - Counter Server
Colchester, VT
The Village Cup - Barista
Jericho, VT
Horizon One Dental - Lead Dental Assistant
Fort Myers, FL • 08/2010 - 01/2014
Prepared operatories for routine check-ups and specialized procedures, coordinated smooth patient flow, setting up efficient schedules and adjusting strategies to account for dynamic loads, helped evaluate patients and document current dental symptoms, supported dentists and hygienists with expert chair-side clinical assistance, prepared temporary dental applications such as crowns, completed dental x-rays, carefully following safety procedures and processing images, took patient impressions to create accurate dental devices, exposed dental diagnostic x-rays, updated patient records with medical and dental histories and vital signs, improved patient's oral hygiene by educating on proper care, fabricated temporary restorations using preliminary patient impressions, maintained team productivity by organizing and restocking dental supplies.
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Managed salad bar, including refreshing ice, cleaning up dropped waste and adding new items, backed up hostess with swift bussing and table resetting for new guests, satisfied guests with prompt assistance and friendly service, completed all tasks promptly and with minimal oversight, delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance, maintained full compliance with legal, health, and safety regulations, served customers by going above-and-beyond to offer exceptional support for all needs.
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Opened store for morning procedures, prepared foods for grab-and-go service, prepared foods to order, cleaned prep areas and replenished supplies, offered expert menu knowledge to assist customers with beverage selections, created warm and welcoming store atmosphere, cleaned and sanitized work areas, utensils, and equipment, prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, or teas, received and processed customer payments.
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Helped evaluate patients and document current dental symptoms, prepared patient treatment plans by breaking down procedures, insurance coverage, and patient costs portion, prepared stations for routine check-ups and specialized procedures, prepped patients with sedation, kept records updated and accurate with current patient information, supported dentists and hygienists with expert chair-side clinical assistance, promoted sustainable oral health by educating patients on procedures and at-home care, completed dental x-rays, carefully following safety procedures and processing images, took patient impressions to create accurate dental devices, prepared temporary dental applications such as crowns, recorded treatment information in patient records, enhanced surgical outcomes by delivering thorough postoperative instructions, fabricated temporary
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restorations using preliminary patient impressions, prepared patients, sterilized and disinfected instruments, set-up instrument trays, and prepared materials, updated patient records with medical and dental histories and vital signs.
Explained treatment procedures and instructed patients on home care guidelines.
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I have my DLC certification. I received a score of 85 on my pre test for Servsafe.
ADDITIONAL INFORMATION
Contact this candidate