Sr Business/Operations Expert

Jennifer Byers

Strategic Sales Operations Leader Deal Structuring & Revenue Optimization Salesforce &Project Management Expertise

603-***-**** *********.*****@*****.*** LinkedIn Professional Summary

Dynamic, self-motivated results-driven senior sales management professional with a strong work ethic and proven track record of exemplary strategic planning, driving SaaS sales, increasing new and existing business development and streamlining sales and business operations. A confident and disciplined self-starter who is known for consistently delivering exceptional results in ever changing fast- paced environments, with the passion and skillset to address and overcome obstacles, handle the negotiation and closing of complex contractual agreements and seamlessly orchestrate all stages of the sales process. Consistently recognized as a top performer who executes timely decisions that reflect positively on business efficiency, increasing overall corporate wellbeing, while driving continuous improvements in sales operations performance that dependably deliver exceptional results. Skills

Salesforce/CPQ Management • SaaS Administration • KPI Data Analysis • Cross-Functional Collaboration Guru • Precise Pipeline Forecasting • Data Analytics/Dashboards • Process Improvement • Non-Standard Deal Strategy/Contracting • Deal Desk Operations • Policy and Procedure Implementation • Governance and Compliance Enforcement • Operational Team Management Excellence • Commissions and Compensation Oversight • Contact Creation/Negotiations • Performance Management • Sales Enablement • Superb Efficiency Manager • Change Management Facilitator • Lead to Cash Subject Matter Expert Work Experience

Broadcom, Inc. (Tanzu) • New Hampshire (Remote) 2020 – August 2024 Senior Business Operations Manager

• Excelled as a trusted leader to sixty plus members of the Enterprise AMER/Canada/LATAM sales teams, providing experienced sales process oversight and strategic guidance that consistently exceeded sales goals by more than 20% year over year.

• Enforced existing company standards across multiple KPI’s while spearheading several new revenue generating practices and utilizing current change management techniques that drove increased sales teams’ revenue by more than $15 million annually.

• Conducted in-depth analysis to improve processes and performance, leveraging data analytical skills that reduced nonstandard contract turnaround times by 60%.

• Provided supervision, leadership, and motivation to a high-performing sales team, aligning with operations cadence that routinely exceeded executive sales and revenue expectations for sixteen straight quarters.

• Served as the Subject Matter Expert for the lead to revenue recognition process, providing valuable sales insights that consistently increased revenue while lowering team operational costs.

• Developed and administered accurate and timely reports on pipeline forecast and monthly/quarterly bookings’ performance data utilizing Salesforce.com and Tableau.

• Structured complex and nonstandard deals and conducted contract negotiations, ensuring alignment with business and compliance guidelines.

• Orchestrated the adoptions of forecasting tools, CPQ tools and dashboards for frontline sales teams, enhancing more accurate and timely reporting capabilities.

• Ensured compliance with Business Guidelines or regulatory requirements for all deals, supporting GTM strategy.

• Instituted the formalization and standardization of SaaS pricing processes, diminishing price erosion for at-risk projects and existing clients.

• Cultivated strong relationships with team members across departments to streamline the sales process and address complex multi departmental business needs.

• Reliably led real time change management initiatives to align sales operations to ever-evolving organizational goals.

• Consistently delivered exemplary hands-on training and coaching to new sales executives by spearheading the design and implementation of a Sales Playbook and an internal resource repository, achieving high-quality results and increased retention rates.

• Recognized with multiple At-Your-Best, Accelerate Our Best, and Elevate Our Best Awards from senior leadership for exceptional companywide contributions.

Blackbaud, Inc. • New Hampshire (Remote) 2004-2020 Senior Sales Operation Manager

• Served as a trusted leader to more than eighty members of the GIFTSOnline sales team, providing experienced contractual sales insights and strategic guidance that consistently exceeded sales goals by more than 15% year over year.

• Streamlined daily operations cutting contract turnaround times by 40%, while increasing revenues and cutting overall operational costs.

• Coordinated the transfers of data between acquired companies into Salesforce/CPQ systems in collaboration with cross- functional teams, facilitating company acquisitions and implementing new process enhancements.

• Direct oversight of the order to cash process, including the creation of complex and nonstandard price quotes as well as conducting difficult contract negotiations.

• Controlled renewal contract adjustments, credits and add on purchases leading to client retainment and increased revenue growth.

• Created a standardized SaaS pricing processes, reducing erosion.

• Instituted a modernized training and coaching program to all levels of new sales team members, designing a highly successful Sales Playbook.

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes consistently year over year.

• Increased audit compliance by implementing new order processing policies.

• Awarded the Blackbaud Behind the Scenes Leadership Champion award in 2012, 2013, 2015, 2017, 2018 and 2020. Technical Proficiencies

Salesforce.com • CPQ (Zoura, BigMachines, SFDC, Oracle Apptus) • Microsoft Office Suite • Google Suite • BI Tools • SAP • Tableau • Looker Studio • Einstein • Oracle Engagement System • Einstein • HubSpot • Marketo Volunteerism

• Recovery Mentor, Norris Cotton Cancer Center, Concord, NH

• Peer-to-Peer Counselor, American SIDS Institute, Boston, MA

• Garden Support UNH – NH Food Bank, Manchester NH

• Live and Let Live Farm / Animal Rescue – Chichester NH

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