Customer Service Baton Rouge

HARMONY LEWIS

Baton Rouge, LA ***** 225-***-**** *******.*.*****@*******.***

OBJECTIVE

Primed to transition into an administrative support role and turn my six plus years of customer service, clerical, and cash handling experience into a rewarding career opportunity

SUMMARY

Enthusiastic, assiduous, and steadfast emergent young professional with demonstrated customer service, problem solving, merchandising, and clerical skills. I thrive in a fast-paced working environment. EXPERIENCE

Parrain’s Seafood Restaurant Baton Rouge, LA

Waitress/Server July 2023 – Present

Works in a fast-paced environment and provides excellent customer service and hospitality to guests • Courteously greets customers, receives orders and accurately enters orders into system • Maintains knowledge of menu and explains menu offerings and ingredients to guests • Ensures exceptional dining experience for guests through attentiveness, engagement, and problem solving • Guarantees customers dining needs are met and drinks are filled • Delivers food, caters tables and cleans tables upon customer departure • Receives money from guests, operates Point-of-Sale (POS) machine, and provides accurate change • Accommodates and serves groups and parties in party rooms • Confirms that cash register and monies are correctly balanced upon closeout Burgersmith Baton Rouge, LA

Waitress/Server November 2022 – July 2023

Same as Lagniappe Restaurant waitress/server duties described below Fiery Crab Baton Rouge, LA

Waitress/Server March 2022 – October 2022

Same as Lagniappe Restaurant waitress/server duties described below Lagniappe Restaurant Zachary, LA

Waitress/Server (Full-time) August 2021 – January 2022 Worked in a fast-paced environment and provided excellent customer service and hospitality to guests • Courteously greeted customers, received orders and accurately entered orders into system • Maintained knowledge of menu and explained menu offerings and ingredients to guests • Ensured exceptional dining experience for guests through attentiveness, engagement, and problem solving • Guaranteed customers dining needs were met and drinks were filled • Delivered food, catered tables and cleaned tables upon customer departure • Received money from guests, operated Point-of-Sale (POS) machine, and provided accurate change • Accommodated and served groups and parties in party rooms • Confirmed that cash register and monies were correctly balanced upon closeout Walmart Zachary, LA

Associate (Electronics) August 2020 – August 2021

Answered customer questions and helped them with their needs • Smiled, greeted, and thanked customers while maintaining a positive attitude • Ensured customers had a great first and last impression of company and shopping experience • Assisted with customer orders and needs, and answered questions about store, products and merchandise • Located and selected merchandise on the salesfloor • Operated cash register and point-of-sale system • Kept designated work area clean and presentable • Assisted fellow associates across the store as needed

Lagniappe Restaurant Zachary, LA

Waitress/Server July 2017 – August 2020

Worked in a fast-paced environment and provided excellent customer service and hospitality to guests • Courteously greeted customers, received orders and accurately entered orders into system • Maintained knowledge of menu and explained menu offerings and ingredients to guests • Ensured exceptional dining experience for guests through attentiveness, engagement, and problem solving • Guaranteed customers dining needs were met and drinks were filled • Delivered food, catered tables and cleaned tables upon customer departure • Received money from guests, operated Point-of-Sale (POS) machine, and provided accurate change • Accommodated and served groups and parties in party rooms • Confirmed that cash register and monies were correctly balanced upon closeout Lagniappe Restaurant Zachary, LA

Hostess & To-Go’s March 2017 – July 2017

Worked in a fast-paced environment and provided excellent customer service and hospitality to guests • Courteously greeted customers, received orders and accurately entered orders into system • Maintained knowledge of menu and explained menu offerings and ingredients to guests • Ensured exceptional to-go experience for every patron through attentiveness, engagement, and problem solving • Answered phone and assisted guests with placing to-go orders • Confirmed that orders were entered into system accurately and in proper sequence

• Received money from guests, operated Point-of-Sale (POS) machine, and provided accurate change • Confirmed that cash register and monies were correctly balanced upon closeout

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