Support Specialist Customer Service
Resume:
BRITTNEY WILLIAMS
Administrative Support Specialist
Forest Park, GA 30297
************@*******.***
Enthusiastic and tech-savvy professional with over 8 years of experience in customer service and technical support. Adept at handling high-volume calls, troubleshooting technical issues, and providing billing support. Committed to enhancing customer satisfaction through exceptional service and effective problem resolution. Eager to contribute to a dynamic team by leveraging strong communication skills, technical expertise, and a passion for helping others in a remote work environment. Authorized to work in the US for any employer
Work Experience
Solution Center Analyst
Genuine Parts Company - Corporate Headquarters-Duluth, GA November 2022 to Present
• Research Intra-Company / Inter- Company billing submissions, manage payment corrections and general ledger.
• Advise and provide Informative details for Customers, Vendors, Employees and subsidiaries.
• Resolve system technical issues and & administrate online portal assistance.
• Manages high volume inbound calls and resolve incidents quickly within SLAs defined
• Handle all Tier 1 and Tier 2 inquires to prevent escalations cases
• Solicit vendors for tax & banking information to update the account
• Working with various in-house functional teams, assigning further assistance to complete required task
• Ability to resolve the incidents quickly and keep the tickets latest with updates Operational Specialist
Assurant-Remote
April 2021 to September 2022
• Remotely resolve loan level inquiries with rental insurance, hazard insurance, mortgage banking and property loss.
• May perform monetary functional transactions such as posting deposits to client servicing system, processing premium payments, updating insurance data, balancing and sending wire disbursements, or transmitting stop pay requests directly to financial institution bank accounts.
• Responsible for performing job requirements including processing checks, payments, maintenance, basic analysis or research.
• Collect analysis data on and resolving issues related to disbursements through review of system transactions, checks, reports, phone or written inquiries.
• Information gathered and / or trouble shooting the items raised by the client / insurance company / customer.
• Multi-functional areas with multiple clients
Parts Recovery Specialist
SEARS HOLDING COMPANY-Atlanta, GA
September 2018 to March 2021
• Performs in-house tasks and contact outside sources, researching to obtain part information
• Manages phone conversation using professional communication techniques & customer relations skills
• Customer Service Relations
• Communicate with UPS to recover parts from Customer's home
• Retrieve parts information from various sources, including computerized database. Administrative Support Specialist
SEARS HOLDING COMPANY-Atlanta, GA
July 2017 to September 2018
• Perform clerical duties using Microsoft Office, Excel and company software
• Preparing and distributing mail,purchasing office materials,etc
• Track expenses and maintain budget database to produce reports
• Organize appointments, travel, and catering for leadership and trainees
• Control office and training school inventory (supplies, parts, materials)
• Coordinate training facility calendar and registration Education
Technical school in Business Administration
Anthem College - Bartlett, TN
October 2011 to September 2013
Skills
• Administrative Support
• Data Entry
• Concur
• Microsoft Office Suites - Access, Excel & Outlook (8 years)
• MS Office
• 10-Key
• Office Management
• Accounts Payable
• Accounts Receivable
• Financial concepts (1 year)
• ICD-9
• Compliance management
• General ledger accounting
• QuickBooks
• Salesforce (3 years)
• Mortgage servicing
• Technical support
• PeopleSoft (3 years)
• Oracle (3 years)
• Account Reconciliation
• Journal Entries
• Software Troubleshooting
• Computer Networking
• Customer Relations Management
• Project scheduling
• Medical terminology
• Vendor management
• Bank reconciliation
• Microsoft Dynamics GP
• Pivot tables (4 years)
• Accounting software
• GAAP
• NetSuite
• Public accounting
• Account analysis
• Phone etiquette
• Commercial driving
• Transportation management systems
Assessments
Recruiting — Proficient
July 2024
Managing the candidate sourcing and selection process Full results: Proficient
Working with MS Word documents — Proficient
August 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Scheduling — Proficient
July 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
HR: Compensation & benefits — Proficient
August 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Completed September 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Sales skills — Completed
August 2022
Influencing and negotiating with customers
Full results: Completed
Data entry: Attention to detail — Completed
August 2021
Maintaining data integrity by detecting errors
Full results: Completed
Managing accounts in QuickBooks — Completed
July 2022
Using QuickBooks software to manage business financials Full results: Completed
Spreadsheets with Microsoft Excel — Proficient
August 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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