Data Entry Customer Service

Ted E. Flanagan

***** ****** ******, *******, **. 90650 820-***-**** ***.************@*****.*** Profile Experienced administrative professional with a focus on attention to detail and commitment. Skilled in office administration, organization, communication, and working under pressure. Proficient in computer software, record keeping, document management, personnel support, and report presentation. My objective is to put my background and talents to good use in helping out in any possible way I can; to help alleviate the workload on my coworkers, and to help make a positive impact with the company, its customers, and the community.

Skills

• Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook, and Access), Google Suite, Google Docs, QuickBooks, Adobe Acrobat Pro, Adobe Photoshop, PeopleSoft, SharePoint, Cosmos, Cerner, Epic

• Good verbal and written communication

• Scanning and digitization

• Data entry and word processing

• Creating forms and documents

• Phone etiquette

• Front Office operations

• Attention to detail

• Auditing and quality control

• Research and analysis

• Customer service

• Accounting/Bookkeeping

• Scheduling appointments

Experience AppleOne Employment Services – Torrance, CA. 09/2023 to 10/2023 Administrative Clerk

I was on assignment with the Los Angeles County Probation Department in Whittier, CA. My duties included front desk reception, checking customers in for their appointments, answering phones, making computer inquiries of customers, data entry, updating customer account records, processing mail, and filing. Captek Softgel International – Cerritos, CA. 07/2022 to 12/2022 Document Control Specialist

Created and updated manufacturing and standard operating procedures documentation, reviewed and quality control of documentation, scanned and digitized records, stored and organized electronic documents, filed physical documents, archiving, researched products and records, answered phones, responded to emails, and data entry. Walmart – Cerritos, CA. 01/2021 to 03/2021

Overnight Stock Associate

Unloaded and sorted freight, moved merchandise to the sales floor, stock replenishment, inventory control, data entry, printed/affixed signage and shelf labels, customer service, sales, and backup cashiering. Sotheby’s International Realty – Santa Fe, NM. 10/2019 to 12/2019 Office Coordinator

Front desk reception, customer service, answered phones, scheduled appointments, data entry, drafted forms, correspondence, and spreadsheets, processed mail, filing, electronic file maintenance, photo editing, uploaded photos and property specifications to websites.

New Mexico Office of Superintendent of Insurance – Santa Fe, NM. 03/2013 to 06/2018 Secretary

Administrative support of multiple departments, front desk reception, customer service, answered phones, scheduled appointments, processed mail, responded to and distributed incoming department emails, reviewed and approved continuing education course applications, drafted correspondence, research projects, compiled data into spreadsheets, data entry, paper and electronic records management, auditing, filing, scanning/digitization of documents, cash management, processed fees for insurance licenses, project implementation.

New Mexico Public Regulation Commission – Corporations Bureau – Santa Fe, NM. 02/2012 to 02/2013 Office Clerk/Generalist

Ensured industry compliance by issuing Certificates of Incorporation/Authority, oversaw the organization and registration of Limited Liability Companies, verified the completeness and accuracy of related charter documents, answered public inquiries about registering businesses, document preparation and PRC compliance, processed tax compliance applications, reviewed and processed first/supplemental/final corporate reports, processed Certificate of Good Standing requests, audited documents, processed payments, drafted correspondence, data entry, customer service, answered phones, and front desk reception. Volunteer Experience Knights of Columbus, Santa Fe Council 1701 – Santa Fe, NM 07/2015 to 07/2017 Treasurer and Member

I took care of the bookkeeping for the local branch of the Knights of Columbus, which served both the Cathedral Basilica of St. Francis of Assisi and Christo Rey Church. I performed charity work, fundraising, donations, and helping the needy in Santa Fe and the surrounding areas. I maintained the financial records for the council, handled payment of the monthly expenses, made payment for various causes in the community, and handled all the banking and monetary transactions. Education Cadell Blaine Technical School – Denver, CO.

ISO 9001:2008 Lead Auditor Training

Certification in 2011

Cerritos Community College – Norwalk, CA.

Attended 08/1991 to 07/1993

Courses taken in Accounting, Business Office Occupations, Business Administration, and Computer Software Applications John Glenn High School – Norwalk, CA.

Diploma – Graduated 06/1991 with High Honors

Advanced Placement and College Prep Courses

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