Customer Service Office Administrator

Latarsha Ivery

*** ****** ******** ***** *******, GA 706-***-**** ************@*****.***

OBJECTIVE

Results-driven professional with a proven track record in leadership, administrative management, training and development, and customer service. Seeking a challenging role that leverages my diverse skill set and leadership experience.

EXPERIENCE

CONSTRUCTION OFFICE ADMINISTRATOR JM WILKERSON

AUGUST 2022 – PRESENT

·Collaborates with project managers, contractors, and subcontractors to ensure timely communication and resolution of issues throughout the project lifecycle.

·Conducts site visits to monitor project progress, ensuring adherence to plans and specifications.

·Developed and implemented filing and organization systems for project documentation, improving access and retrieval times by 30%.

·Served as the primary point of contact for internal and external stakeholders, facilitating communication between project managers, contractors, and suppliers to streamline project workflows.

·Organizes and coordinates meetings, including preparation of agendas and minutes, ensuring that all relevant parties were informed and engaged in project discussions.

·Monitors compliance with industry regulations and quality standards, conducting inspections and audits to uphold safety protocols and best practices.

·Trains and onboards new staff on office procedures, software applications, and project management practices, fostering a collaborative team environment.

CUSTOMER SERVICE REPRESENTATIVE THE COVID CLINIC

AUGUST 2021 – JULY 2022

·Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency while ensuring compliance with HIPAA regulations through proper handling of confidential patient information.

·Input patient data into the electronic medical record system accurately and efficiently.

·Handled customer complaints and inquiries in a courteous and efficient manner.

·Provided exceptional customer service to ensure customer satisfaction.

·Maintained up-to-date knowledge of COVID-19 testing and contact tracing protocols and procedures.

·Adapted quickly to changing processes due to new regulations or updated guidance from public health authorities.

ECONOMIC SUPPORT SPECIALIST DEPARTMENT OF FAMILY & CHILDREN SERVICES

FEBRUARY 2015 – MAY 2019

·Conducted thorough assessments of client needs and eligibility for economic support programs, ensuring compliance with state and federal guidelines.

·Processed applications for financial assistance, food stamps, and Medicaid, achieving a 95% accuracy rate in documentation and eligibility determinations.

·Provided clear and compassionate guidance to clients on available resources, benefits, and application processes, enhancing overall customer satisfaction.

·Collaborated with social workers and community organizations to coordinate services for clients, improving access to necessary support and resources.

·Managed case files and maintained accurate records in compliance with confidentiality standards, resulting in a streamlined review process for audits.

·Developed and facilitated training sessions for new staff on policies, procedures, and best practices in economic support services.

MANAGER MARIE’S VENDING SERVICES

APRIL 1996 – DECEMBER 2014

·Oversaw daily operations of the vending service, managing a fleet of vending machines and ensuring optimal product availability and machine functionality.

·Developed and implemented inventory management strategies, reducing stock shortages by and minimizing waste through efficient ordering processes.

·Led a team of 10 employees, providing training, coaching, and performance evaluations to enhance team productivity and customer service quality.

·Analyzed sales data and market trends to identify opportunities for product diversification.

·Established and maintained relationships with suppliers and distributors to negotiate favorable contracts and secure high-quality products at competitive prices.

·Coordinated regular machine maintenance and repairs, reducing downtime, and ensuring consistent service delivery to clients.

·Monitored customer feedback and conducted site visits to ensure high levels of service satisfaction, leading to an improvement in client retention rates.

·Prepared and managed budgets, tracked expenses, and analyzed financial reports to optimize operational efficiency and profitability.

·Ensured compliance with health and safety regulations, conducting regular audits and training sessions to uphold company standards.

VOLUNTEER HABITAT FOR HUMANITY

APRIL 2010 – MAY 2012 & MAY 2019 – FEBRUARY 2020

·Assisted in the construction of [X] homes for low-income families, contributing to all phases of building from site preparation to final inspections.

·Trained new volunteers in safety protocols and construction techniques, ensuring compliance with best practices, and enhancing team productivity.

·Conducted site clean-up and maintenance tasks to ensure a safe and organized work environment, contributing to overall project success.

·Assisted with administrative tasks, including record-keeping and event planning, to support organizational operations and outreach efforts.

·Engaged in hands-on tasks such as painting, landscaping, and installing fixtures, showcasing versatility and commitment to the mission.

EDUCATION

HIGH SCHOOL DIPLOMA JUNE 2000 FREDERICK DOUGLASS HIGH SCHOOL

SKILLS

·Data Entry (50+ WPM)

·Training & Development

·Cash Handling/Payment Processing

·Strategic Thinking

·Microsoft Office (Word, Excel, PowerPoint)

·Adaptive Written & Interpersonal Communication

·Exceptional Customer Service (15+ Years)

·Project Management

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