Customer Service Representative

Tierra D Stewart

**** ******* ******

Baltimore, MD. 21213

***********@*******.***

443-***-****

Objective:

To obtain a challenging and rewarding position utilizing my education, life experiences, and career skills.

Experience:

Amynta Group Customer Service Representative/Notary Public 11/2023 to present Process customer service requests and repo requests. Responsible for handling calls from DMV, dealerships and auctions.

Process requests through the client portal, as well as email requests. Responsible for handling incoming calls from customers, DMV, or the agents of clients. Review queues, determine and pursew effective follow-up steps to ensure receipt of the title documents.

Review title documents to determine if a correction is warranted and process necessary correction.

Release leased or retail title documents per state and client guidelines. Contact clients by phone or email.

Receiving incoming calls from clients, dealers and customers and responding as necessary. United Healthcare Customer Service Advocate 10/2016 to 11/2023 Manage patient accounts. Handle insurance company inquiries and patient discrepancies. Document customer requests and finalize policy adjustments. Schedule patient appointments and secure patient transportation. Assist agents in resolving customer complaints.

Charter One Bank Loss Mitigation Negotiator 01/2004 to 07/2016 Develop and maintain a payment tracking system. Collect payments through each wire transfers and in person if necessary. Monitor and update client accounts. Refer delinquent accounts for further processing (via collection or bankruptcy.) Monitored client finances to help reduce losses for the mortgage holder and lender. Analyze borrowers debt and other liabilities. Handled property listings and preservations.

Education: Merganthaler Vocational Technical High School Graduation 1987

PTC Career Institute

Data Entry Clerk 1987

J. Sergeant Reynolds Community College

Business Administration 2002

Notary Public for State of Maryland

Commission expires September 2027