Team Members Prince George

Susan Hiltner

Prince George, VA *****

*******.********@******.***

+1-804-***-****

Professional Summary

Highly motivated, eager to learn, outgoing personality Work Experience

Hostess/Server

Holy Mackerel-Prince George, VA

May 2024 to September 2024

• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere

• Effectively communicated with the kitchen staff to ensure timely delivery of food orders

• Assisted in coordinating special requests or accommodations for guests with specific needs

• Trained new hosts on proper procedures, including greeting protocols and reservation management

• Managed a high volume of phone calls while maintaining excellent phone etiquette standards

• Developed strong relationships with regular customers, enhancing their dining experience through personalized service

• Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction

• Maintained cleanliness and organization of the host stand area at all times House Cleaner

self employeed-Chester, VA

2016 to 2022

• Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces

• Managed and prioritized workload efficiently to ensure timely completion of cleaning assignments

• Followed established safety protocols while handling cleaning chemicals and operating machinery

• Communicated effectively with team members to coordinate schedules and ensure smooth workflow

• Worked independently with minimal supervision while maintaining a high level of productivity

• Fostered positive relationships with clients through friendly demeanor and reliable service delivery

• Demonstrated strong attention to detail in identifying and addressing areas that required extra care or attention

• Maintained accurate records of completed work orders, ensuring accountability and transparency Self Employed Small Business Co Owner

S & M Renovations-Chester, VA

1999 to 2010

• Maintained accurate records of project expenses, invoices, and payments to ensure timely and accurate financial reporting

• Collaborated with project managers to create detailed project schedules and track progress against milestones

• Served as the main point of contact between the construction team members (project managers/ engineers)and external stakeholders (clients/consultants)

• Developed and maintained positive relationships with clients, vendors, and suppliers addressing any concerns or issues promptly to ensure customer satisfaction

• Managed the office budget by tracking expenses and identifying cost-saving opportunities

• Maintained confidentiality when handling sensitive information such as employee records, financial data, and legal documents

Education

Graduated High School

Thomas Dale High School - Chester, VA

1994

Skills

• Residential Cleaning

• Construction Estimating

• Serving Experience

• Budgeting

• Payroll

• Construction Management

• Busser

• Host/Hostess

• Microsoft Outlook

• Phone Etiquette

• Accounts Payable

• Financial Report Writing

• Account Reconciliation

• Administrative Experience

Certifications and Licenses

Forklift Certification

2024 to Present

Logistics warehouse

2024 to Present

Contact this candidate