Customer Service Data Entry

Latoya Gilmore

***************@*****.*** 443-***-**** Parkville, MD

Summary

Seasoned professional with 10 years of experience seeking a Customer Service Rep role. Skilled in CRM customization, data analysis, and problem-solving, with a proven track record in customer service and office administration. Excelled at Toyota Financial Services, adept at educating customers and managing service requests. Work Experience

ExperTee Braids LLC

Hairstylist Aug 2020 - Present

• Cultivate client loyalty through personalized education on hair maintenance and styling practices.

• Maintain rigorous sanitation protocols to ensure a safe and hygienic salon environment.

• Innovate hairstyling methods by staying current with industry trends and contribute to team growth through cross-departmental training initiatives.

Baltimore County Federal Gov

Office Clerk/Customer Service Supervisor Remote May 2018 - Aug 2020

• Analyzed customer service requests and updated CRM tools, ensuring accurate tracking of customer interactions and issues.

• Diagnosed client needs, delivering targeted education on product features and benefits, enhancing customer satisfaction and engagement.

• Audited and recommended improvements for internal processes based on trend analyses, contributing to more efficient business operations.

Kaiser Permanente

Data Entry/Account Administrative Representative Oct 2015 - May 2018

• Maintained database integrity through meticulous data entry and validation, ensuring the accuracy of critical information while also supporting interdepartmental data management needs.

• Enhanced customer experience by resolving intricate issues and implementing tailored solutions, leveraging digital tools for effective communication and support.

• Contributed to operational efficiency by cross-training in various departments, managing customer service inquiries through multiple channels, and documenting interactions in CRM systems. Toyota Financial Services

Customer Service Representative Dec 2013 - Oct 2015

• Provided exceptional customer support for Toyota Financial Services clients by addressing inquiries, resolving complaints, and processing transactions with a focus on enhancing customer satisfaction and loyalty. Education

Community College of Baltimore County

Currently in School

Skills

Efficient and Detail-Oriented, Technical Support, Medical Insurance Rep, Supervisory Experience, Sales, Email Support, Salesforce, Zendesk, Understanding Customer Needs, Creative Problem Solving, Call Documentation, Order and Refund Processing, Data Entry, CRM Software, Live Chat Support, Microsoft Office, Epic, Billing

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