Assistant Security Manager

ALLI BROOMFIELD

*************@*****.*** 970-***-**** Rio Rancho, New Mexico 87124

Summary

Enthusiastic client services professional with strong background directly interfacing with health insurance industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. I'm also Personable, friendly and solution-oriented with 15 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Skills

Currently at Meow Wolf as a security Guard (October 2022- Current Santa Fe LLC Security Mangement and enforcing safety and well- being Customer service excellence Project management abilities Quality Assurance High-energy attitude

Experience

Meow Wolf Santa Fe, NM

LLC

10/23-currently

Security Guard/ Security

Lead overall making sure the

safety and well- being of

guests and shrimps.

Ensuring the guests feel

overall safe for the shrimps

and guests to uphold the

companies' rules and safety

measure.

Obtaining CPR/ armed

training. Level one trained

and level two trained in the

state of NM. Trained in fire

measures and fire evacuations. Knowing the fire exits and the alarms. Deescalating disgruntled guests and helping as needed. Writing reports and the proper paperwork, if need be, due to investigations. Making a schedule for the security team was fitted for the needs of guests. Diligently listening to lost children and reuniting them with their families. Collaborating with the security team and hearing their frustrations to seemingly fix the problem for the best experience overall. Pro-actively being the crutch for the security guards in case of an incident with a guest or major situation. To enhance the safety for not only the team but our guests.

Wal Mart Albuquerque, NM Customer Service Manager 07/2012 - 09/2018

AB

availability was correct.

Checking in on the agents

and ensuring they had no

questions or concerns.

Helping the management

team help UHC for the best

results possible Overall for

their members and customer

Service.

Assisted staff with resolving complex customer issues and implementing targeted solution Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction. Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Reviewed customer account information to determine current issues and potential solutions.

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Delivered continuous training to associates to maximize performance and customer relations skills. Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback. Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes. Assessed departmental operations to determine areas for customer service improvement and support. Education and Training

Cibola High School Albuquerque, NM

GED

05/2009

CNM Albuquerque, NM

Graphic design Fine Arts

Accomplishments

I graduated from Carrington College and received my Massage Therapy Certificate. I also graduated from Aveda Institute with my aesthetics certificate. Certifications

National Certification Board for Therapeutic Massage and Bodywork (NCBTMB) Association for Project Management (APM)

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