Customer Service Data Entry
Resume:
Jasmine Fowler
I am a very energetic person who can provide efficient, organized and friendly customer service. I have a very outgoing, well-rounded personality. Birmingham, AL 35211
***************@*****.***
Hard working individual seeking a position in Customer Service. I have gained experience in Customer service and excel variety at resolving customers issues with expediency. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Cellular Sales-Birmingham, AL
May 2024 to Present
• Make outbound calls to customers to book an appointment
• Data Entry
• Create calendar invites
• Scheduling
• Attending to emails once received
• Input scheduled appointments into tracker/logging
• Generate leads from booked appointments
Pre-Suit Secretary
Morgan & Morgan-Birmingham, AL
September 2021 to November 2022
• Calling clients to verify facilities seen time of accident
• Requesting documents from facilities for clients
• Verification of claim to be turned down, or to move forward
• Requesting checks for documents from facilities
• Data entry
• Filing paperwork
• Creating tasks
Call Center Representative
Advanced Disposal-Moody, AL
December 2020 to April 2021
Return calls
Answer inbound calls
Set up new start services
Cancel existing accts
Dispatch
CNA - Certified Nursing Assistant
Kirkwood by the River Retirement Community-Irondale, AL August 2020 to January 2021
• Sit for residents overnight
• Cook
• Clean
• Feed
• Bathe
• Give meds as required
Housekeeper
Mount Royal Towers Retirement Community-Birmingham, AL February 2019 to June 2019
• Private residence and apartment building housekeeper
• Cleaned and maintained restrooms, hallways, offices, stairwells, and bedrooms
• Emptied trash
• Sanitized (area or item rooms bathrooms counters equipment) Hostess
Olive Garden-Birmingham, AL
January 2017 to June 2018
• Answered and monitored phone calls
• Booked and confirmed reservations
• Seated guests
• Accommodated and managed large parties
• Provided excellent customer service
• Trained new employees
• Assisted with bussing and arranging tables
Customer Service Associate
Winn-Dixie Retail-Fultondale, AL
March 2016 to October 2016
• Managed customer accounts
• Greeted customers
• Resolved customer issues
• Responded to inquiries and issues
• Operated the cash register
Assistant Manager
Captain Ds-Vestavia Hills, AL
October 2013 to May 2014
• Promoted to Assistant Shift Manager
• Supervised team members
• Managed restaurant operations
• Managed opening and closing restaurant
• Managed nightly cash, register, sales, and financial totals
• Managed daily reports of transactions
• Rearranged and detailed inventory merchandise according to company standards
• Enforced company policies and procedures
Customer Service Associate
SAMS CLUB-Trussville, AL
August 2013 to 2014
• Managed customer accounts
• Greeted customers
• Resolved customer issues
• Collected and documented orders
• Responded to inquiries and issues
• Inventoried spreadsheets
• Operated the cash register
Promoted to Tobacco
• Handled reservations
• Answered phone for orders
• Inventoried spreadsheets
Education
High school or equivalent
Wenonah High School - Birmingham, AL
2007 to 2011
Skills
• Housekeeping (1 year)
• Cleaning (1 year)
• Filing (2 years)
• Customer Service (8 years)
• Time Management (8 years)
• Cash Register (8 years)
• Communications (8 years)
• Hospitality (8 years)
• retail sales (4 years)
• Customer Care (8 years)
• Host/Hostess
• Shift Management
• Restaurant Experience
• Inventory Control
• Serving Experience
• Restaurant Management
• Assistant Manager Experience
• Food Preparation
• Food Safety
• Microsoft Office
• Food Service
• POS
• Home Care
• Busser
• Kitchen Management Experience
• Management
• Cooking
• Cash Handling
• Microsoft Word
• Typing
• Upselling
• English
• Supervising Experience
• Meal Preparation
• Cashiering
• Legal research
• Legal case management
• Document review
• Personal injury law
• Customer service
• Typing
• Sales
• Account management
• Retail sales
• Cash handling
• POS
• Conflict management
• Supervising experience
• Cash register
• Microsoft Access
• Hospitality
• Shift management
• Serving
• Restaurant experience
• Research
• Cooking
• Masonry
• Legal research
• Upselling
• Guest services
• Clerical experience
• Personal injury law
• Communication skills
• Inside sales
• Analysis skills
• Law office
• Family law
• Phone etiquette
• Organizational skills
• Office experience
• Data entry
• Kitchen management
• HIPAA
• Computer skills
• Basic math
• Microsoft Word
• Appointment scheduling (1 year)
Certifications and Licenses
Driver's License
CPR Certification
CNA
Additional Information
Skills Summary
• Customer Service
• Accountable for managing a cash draw
• Distributed a diverse customer population
• Solved customer problems and handled their inquiries
• Willing and passionate
• Excellent written and verbal communication skills
• Work well in high stress environments
Key Attributes
• Customer Service Responsible
• Organized and Committed
Professional Reference
• Whitney Mason ******@************.*** 659-***-****
• John Paul Bruno ******@************.***
Contact this candidate