Front Desk Customer Service
Resume:
PROFESSIONAL SUMMARY
Very responsible, motivated and reliable, 100% dedicated to the job,
Goal oriented with a proven history of customer satisfaction. WORK HISTORY
Crew Member, 04/2022 - 06/2022
Baskin Robins, Richmond, KY
Front Desk Guest Service, 09/2021 - 02/2022
Creek Side Lodge, Berea, KY
Richmond, KY 40475
************@*****.***
SKILLS
WILLIAM
SIMMONS
Provided excellent customer service by greeting customers and meeting quality expectations.
•
Took orders, prepared shakes, smoothies and sundaes, and collected payments.
•
Kept food preparation area, equipment and utensils clean and sanitary.
•
Became familiar with products to answer questions and make suggestions.
•
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
•
• Accurately operated cash register to process customer payments. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
•
Collaborated with team members to handle guest requirements from check-in through check-out.
•
Oversaw fast-paced front desk operations and guests' needs at busy facility.
•
• Collected room deposits, fees and payments.
Took reservations over phone and through email, recording guest information in computer system and verifying details.
•
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
•
• Customer Service
• Computer Skills
• Attention to Detail
• Multi-tasking
• Customer Oriented
Retail Sales Associate, 04/2021 - 10/2021
Bargain Hunt, Richmond, KY
Care Giver, 05/2015 - 08/2019
Private Care, Richmond, KY
EDUCATION
High School Diploma, 05/2002
Madison Central High School - Richmond, KY
Greeted customers and helped with product questions, selections and purchases.
•
Helped customers complete purchases, locate items and join reward programs.
•
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
•
Maintained clean sales floor and straightened and faced merchandise.
•
Used POS system to process sales, returns, online orders and gift card activations.
•
Assisted with dressing guidance, grooming, meal preparation and medication reminders.
•
Assisted clients with daily living needs to maintain self-esteem and general wellness.
•
Built strong relationships with clients to deliver emotional support and companionship.
•
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
•
• 3.2 GPA
Contact this candidate