Service Representative Multi-Site

ASHLEY AGUILAR

Dea

CONTACT «

602-***-**** phone

ashnicole8S041@gmailcom email

Phoenix, AZ 85041 address

PROFESSIONAL SUMMARY e

Focused professional with experience in multi-site call

center management, process simplifications and service

benchmarks, Frequently praised as detaiLoriented by

peers, I can be relied upon to help your company achieve

its goals.

Dedicated professional with proven performance in

management, leadership and communication. Detail

oriented in problem-solving and planning, Ready to make

an immediate contrioution to your organization,

Dedicated worker with excellent communication, time

management and computer skills Aiming to leverage my

abilities to successfully fil the vacancy at your company.

Frequently praised as hardworking by my peers, can be

relied upon to help your company achieve its goals.

EDUCATION e

October 2011

Diploma In Clinical Medical Assisting

Lamson College, Tempe, AZ

June 2008

Diploma

Cesar Chavez High School, Phoenix, AZ

SKILLS

+ Confct Resolution

+ Public Speaking

+ Negotiation

+ Adaptabitty

+ Active Listening

+ Ability To Muttitask

+ Excellent Communication

+ Problem-Sohing

CERTIFICATIONS

. MA

EXPERIENCE

August 2017 January 2018

Cashier

Chevron, Phoenix, AZ

+ Greeted and informed customers of products,

{ostering positive store experiences

+ Maintained inventory and store visual presentation

‘to meet customer need:

+ Maintained cash accuracy by working with

pervisor to correct deficiencies.

+ Provided efficient and courteous service to

customers.

January 2017 - july 2017

Inbound Customer Service Representative

‘Alpha connect, Phoenix, AZ

‘+ Read from scripts to promote uniformity and

consistency in communications.

‘© Referred unresolved customer grievances to

designated departments for further investigation,

+ Determined charges for services requested and

arranged for biling.

‘© Recommended impravements in products,

or biling methods to prevent future problems.

+ Made appropriate account correctio

customer prablems,

‘+ Respondied quickly to meet customer needs and

ive problems.

to resolve

Contact this candidate