Customer Service Technical Support
Resume:
Tracy Davidson
Auburn, GA *****
****************@*****.***
To obtain a position that will enable me to use my strong organizational skills, management skills and customer service skills.
Work Experience
Customer Technical Support Representative
Pure Talk Holdings, INC - Covington, GA
September 2021 to Present
Working remotely. Helping customers with technical issues, taking payments, ordering devices for customers
Customer Service/Accounts Receivables
Astro Events of NW Atlanta - Norcross, GA
May 2021 to Present
Took calls from customers to assist in planning their parties. Entered phone and email orders. Took payments from customers (cash and credit cards). Posted any receivables that came in. Helped out at big events selling tickets and attendant for the different inflatables. Bus Driver
Samson Tours - Atlanta, GA
August 2019 to April 2021
Drive school route for private school
Zone Supervisor
Newton County Schools - Covington, GA
March 2016 to March 2019
Oversee 40+ bus drivers. Work closely with administration at 4 different elementary schools, 2 middle schools and 1 high school. Evaluate drivers, schedule route coverage for absentees and field trips. Pull video and download to school files. Handle all field trips (putting in the system, assigning, and verifying). Participate in PLC. Conduct meetings with drivers as a whole and separate. Work with irate parents in person and on the phone. Assist in the training department with new employees to obtain their CDL license.
Bus Driver
Newton County Schools - Covington, GA
July 2005 to March 2016
Get students to and from school safely, student management Retainer - Fill in for zone supervisor in their absents, assist zone supervisor, over see drivers at Live Oak Elementary, work closely with school administrators, assist drivers with student management issues, cover routes for field trips and absent drivers.
Trainer - Worked with new employees to obtain their CDL license. Receptionist/Assistant to Paralegal
LaMalva & Oeland Attorneys at Law - Conyers, GA
August 2004 to July 2005
Greeted clients, set appointments and filed legal documents at the courthouse. Mudd Pie Stone Mountain, GA 30083
Customer Service/Collections/Accounts Receivable
Mudd Pie - Stone Mountain, GA
May 2001 to August 2004
Handled all clients and customer concerns, handles all irate customers, took orders by phone and email, entered all orders and made collection calls to past due customers. Posted all receivables in the system. Key Account Manager - Managed the key account department representatives and trained new employees.
Customer Service Representative
Harland Clarke - Conyers, GA
February 1996 to May 2001
Inbound call center. Taken orders from banks, customers,Office Depot, Office Max and Staples for checks. Entered orders, gave status on orders, helped with incorrect bank information on checks. Education
High school or equivalent
Towers High School - Decatur, GA
1984 to 1989
Commercial Driver's License (CDL)
Class B
Expires: April 2025
Endorsements: S (School bus)) - P (Passenger vehicles) Skills
• 25+ years of experience in customer service, 3+ years in management, experience in routing and field trip software.
• Customer Service (10+ years)
• Customer Care
• Call Center (4 years)
• CSR (10+ years)
• Customer Support (10+ years)
• School Bus Driving (10+ years)
• Driving (10+ years)
• Commercial driving
• Bus Driving
• Order Entry
• Delivery Driver Experience
• Shuttle Driving
• Microsoft Office
• Accounts Receivable
• Accounts Payable
• Data Entry
• Office Management
• Management
Certifications and Licenses
Class B CDL
Driver's License
School Bus Endorsement
Passenger Endorsement
Assessments
Customer Focus & Orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Proficient
November 2020
Applying customer service skills in a call center setting Full results: Proficient
Customer Focus & Orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Proficient
November 2020
Applying customer service skills in a call center setting Full results: Proficient
Management & Leadership Skills: Planning & Execution — Familiar December 2020
Planning and managing resources to accomplish organizational goals Full results: Familiar
Attention to Detail — Familiar
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Supervisory Skills: Motivating & Assessing Employees — Familiar November 2020
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Office manager — Familiar
December 2020
Scheduling and budgeting
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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