Scrum Master Program Manager

Mahesh C Hondadakatti

Contact Details

Mobile: 512-***-****

**********@*****.***

Professional Summary

Having Over 15+ years of in-depth experience in different areas of the Application/System Administration which include System study, Analysis, Implementation of DevOps solutions, Support, deployment & Release Management, Scrum Master

Having good experience in DevOps the emerging trend in the IT industry Development to Operations Automation technologies and Concepts which enable quick time to market as the business advantage

Closely worked with stakeholders in capturing business requirements according to the need of the customer

Proven experience architecting, designing, and developing complex customer solutions in a rapidly evolving technology domain, managing team members by efficiently allocating tasks to meet deadline

Experience with establishing, recommending, and implementing tools, technology, and process solutions for large enterprise-level projects. Aligns and regularly communicates with Program Manager and extended teams during solution delivery to elevate awareness of potential problems or risk requiring resolution or mitigation

Significant experience with Scrum framework from multiple teams and projects

Track record of implementing continuous improvement cycle and improving performance of Agile teams

Expertise in Application Life Cycle Management phases, Configuration Management (Chef, Puppet, Ansible), Build Management, Release Management and Defect Management

Worked in DevOps Assessment and end-to-end DevOps implementation (technology variants CP, CI, CD, CT, CM) projects in various complex projects for Telecom, Automobile, Health care and Banking domains

Detail oriented and resourceful in the completion of project with an ability to multitask and meet strict deadlines

Worked closely with the Product Manager for understanding and collaborating on the definition of the Vision, Strategy and Roadmap of the product and Support during product evaluation

Having experience in IBM CLM Administration, Atlassian Jira and Zephyr Test Management, Chef, Puppet Tool

Experience with scripting languages like Power shell, and Bash

Worked with all front office systems in ensuring the smooth implementation of trade processing using SWIFT messaging and other protocols for settlements, Ensuring the successful delivery of products and services

Knowledge of data center management, systems management, and monitoring, networking & security

Having extensive experience in Architecting Software Systems and leading teams, update project tracking system

Experience in dealing with Windows Azure IaaS - Virtual Networks, Virtual Machines, Cloud Services, Resource Groups, Express Route, VPN, AKS, Load Balancing, Application Gateways, Auto-Scaling, and Traffic Manager.

Hands on experience in implementing CI/CD pipeline using Azure DevOps and creating Azure Boards.

Strong experience in System Administration, Installation, Upgrading Patches, Configuration management, Troubleshooting, Security, Backup, Disaster Recovery, Performance Monitoring

Hands on experience in Amazon web services which includes Cloud Formation, Elastic Load Balancer, Elastic Beanstalk, CloudWatch, IAM, Server Migration, Route53, SQS, VPC, S3, EFS, Dynamo DB, SNS, Glacier, RDS, EC2 Container Service, Cloudformation, Lambda.

Configure, monitor, and automate Amazon Web Services as well as involved in deploying the content cloud platform on Amazon Web Services using EC2

Working experience in UK, NL & USA

CERTIFICATIONS

1.AWS Solution Architecture Professional

2.Microsoft Certified Azure Fundamentals

3.Certified SAFe 5 Advanced Scrum Master

4.Certified SAFe 4.5 Agilist

5.MCSA Microsoft Certified System Administrator.

6.IBM CLM, UrbanCode Deploy, Jazz Reporting Service, RTC, RQM, and Doors are trained by IBM.

7.Zephyr Test Management tool trained by Smart Bear.

Education

Bachelor of Science in Electronics 2000, P. C. Jabin Science College – Karnataka University, Dharwad - India

Professional WORK Experience

Employer: Mphasis Corporation

Client : Charles Schwab

Duration : 22nd Dec 2022 to till date

Job Title : Architect

Responsibilities:

Participate in requirements analysis to determine feasibility of proposed solutions to support the development of appropriate system architecture.

Contribute to the design and architecture for various sized projects.

Utilize architecture domain knowledge and technical skills to adapt standard principals to new or changed conditions in the project or daily work.

Work on problems of highly complex scope, through usage of non-standard concepts and principles requiring high levels of judgment and interpretation, while simultaneously investigating new methods and processes to approach these complex solutions.

Involve concerned teams in case of any issues / outage with tools like Splunk / Automation (Harness) / Cloud Ops, DB Sync (Mongo DB).

Mongo DB version upgrade 5.0 to 6.0 planning, co-ordination with Dev Team, Stake holders for seamless execution on Non Prod and Prod DB.

Migrating on prem applications to GCP cloud which include validation of metadata for mapping as well as Certificate rotations, domain mapping addition / updating / deletion.

Contributing and Supporting TD Ameritrade Accounts migration to Schwab platform,

LMS Application Monitoring using Splunk dashboards during Pre/Post deployments to make sure environments are stable for next day Market Open.

Validating and implementing harness pipelines in Prod env as per Change Request, call out for support and engage teams (Automation, Cloud Ops Splunk and ITO) as required.

Involve concerned teams by opening Tech Line in case of any issues / Outage with Applications and tools like redbutton / Splunk / Harness Automaton/ Cloud Ops team.

Release review with Dev team to understand the functionality changes and impacts on the platform.

Release Management which includes Planning, Scheduling, Release and deployment management, Release support, compliance, Change and Incident management.

Managing risks and resolving challenges that impact release scope, quality, and schedules.

Planning release windows and cycles across portfolios, components

Communicating crucial release plans and changes

Measuring and monitoring progress to achieve a timely software release within defined budgetary limits and defined quality standards.

Communicating necessary release details to business teams

Managing, planning, and negotiating release activities

Ensuring that releases operate as per expectations.

Ensuring that requirements are clear across dependent project streams with an effective release.

Project 5 #

Project : Cloud SysOps

Client : Denso International America, Inc.

Role : Scrum Lead/ DevOps Architect

Region : Dallas –Texas-USA

Duration : 4th Feb 2021 to Nov 2022

Project Description:

DENSO is a global manufacturer of automotive components offering advanced automotive technologies, systems and products. Project is about maintaining DENSO NA and EU Infra, which having all their Env in multiple could systems such as AWS, Azure and OCI and on premises SOA/MFT Applications.

Responsibilities:

Assist in the technical coordination between service integrators, Cloud vendors and partners.

Implementing CI/CD in AWS and Azure cloud, adding Security Scan for container images for vulnerabilities into existing CICD pipelines.

Implementing tagging Best Practices of all resources in AWS and Azure cloud platform.

Automate vulnerability scanning on ECR repository on push so that new images scanned automatically when they are pushed, ex Log4j vulnerability.

Planning and Implementation of Database upgrade from 12c to 19c and co-ordination with Oracle Vendor on DB upgrade issues and Escalations.

Successfully upgraded Oracle DB from 12c to 19c on Dev, Test and Prod env via OCI console.

Planning and Co-ordination on with stakeholders on migrating SOA/MFT on premises env to Oracle Cloud env and working with Oracle manager on migration open issues resolutions and RCA’s.

Interacting with client server admin team and educate SOA functionality for configuration and management point of view.

Responsible in delivering SOA platform with high customer Satisfaction.

Managing team members by efficiently allocating tasks to meet deadline.

Alerts configuration in OCI Monitoring tools for Prod Env and Databases, installing/configuring OMC agent on new Envs.

Communicates with all stake holders and extended teams during solution delivery to elevate awareness of potential problems or risk requiring resolution or mitigation.

ASM Storage upgrade/addition in house Production Databases based on requirements of App team.

Working with Dev team on open tickets for AWS instances and follow up with AWS vendor on open issues tickets and RCA.

Working with Oracle Duty manager on OCI open issues, RCA and env scaling requirement like VM shape changes, additional storage pricing, and new env requirements.

Work on OCI Env Patching scheduling/re-scheduling based on DENSO timeline andinfra follow up with Oracle vendor manager on implementation.

Mentoring /guiding new Team members and make them capable to manage independently,

Working with Dev team/stake holders on requirements for Project go-live activity and planning.

Conducting knowledge sharing session among team members to avoid dependencies.

Implementing best practices/policies, documentation of all infra related activities like backup/retention policy, current monitoring alerts, env inventory, SLA’s.

Conducting Daily stand up and helping team on current infra issues and work with respective cloud vendors on issue resolutions on time.

Work with AWS on cloud infra cost optimization/savings plan options, current project open issues, new services implementation PoC’ and co-coordinate on getting RCA for DC outages/issues.

Work wit stakeholders for regular env maintenance/patching/env scaling outage scheduling, planning and approvals.

Work with Cross team members on deployments, Application Performance issues, and application tuning /configuration issues, space issues, log rotations policies, backup job config, scheduling etc.

Project 4 #

Project : Technology Development Platform

Client : AT&T (Tech Mahindra Fulltime)

Role : Sr. DevOps Engineer/ Technical Architect, Scrum Master

Region: Dallas –Texas-USA

Duration: Nov 23rd2017 to Jan 27th2021.

Project Description:

AT&T Inc. is the world's largest telecommunications company and the second largest provider of mobile telephone services, and the largest provider of fixed telephone services in the United States through AT&T Communications.

Phase I - Administration, Maintenance and customization of IBM CLM application 6.0.6, RTC, RDNG, Defect Management, RQM, RTC, JRS and Dyson database. DevOps implementation

Phase II – Migration from IBM CLM to Jira, RQM Test artifacts migration to Zephyr test management tools, Zephyr to Jira Integration, Administration. Zephyr and Jira, Migrations support Private Cloud to Public cloud. DevSecOps implementation.

Responsibilities:

Assist in the technical coordination between service integrators, tool vendors and partners on investigations of issues and RCA and work on Varicent Incentive Compensation Management solution

Aligns and regularly communicates with Program Manager and extended teams during solution delivery to elevate awareness of potential problems or risk requiring resolution or mitigation

Work with leadership to help align the product roadmap and overall strategy with client feedback

Closely worked with stakeholders in capturing business requirements according to the need of the customer

Engaging with delivery management team such as Site Reliability Engineers and SEO Engineers during a production deployment thus ensuring the deployment plan is ready with all the necessary signoffs from key stakeholders

Management and Design of integrated build pipeline using integration workflow such as Jira, Git, Jenkins, and Docker, Created automated jobs to trigger Puppet runs based upon code commit.

Providing technical guidance and counsel to Development, Testing, Deployment and Operation teams, ensuring that their processes and deliverables align with the Enterprise Architecture vision

Works with the team to design and implement proof of concept and full-scale transformations that enable automation and continuous integration/ deployment to customer applications

Assess and design applications which are suitable for a more agile infrastructure environment and consult on key architecture principles

Managing Azure DevOps account and creating projects and managing projects adding and managing licenses.

Creating build and release pipelines, creating and managing custom tasks and extensions for Azure DevOps and Enabling deployment of Biceps ARM Template and Terraform in Azure DevOps.

Created builds and release pipelines in VSTS and deployments using SPN (secure endpoint connection) for implementing.

Created CI/CD Pipelines on Azure DevOps environments by providing their dependencies and tasks.

Implemented and managed continuous delivery systems and methodologies using Azure DevOps(VSTS)

Created Azure DevOps(VSTS) Jobs for automation of build and deployment processes as part of Continuous Integration

Troubleshoot, Debugging diagnostic by using Azure Web Service configuration options and expeditiously resolve escalated software and infrastructure related issues and challenges

Assigned RBAC Roles using Organization Active Directory Confidential the Subscription Level to grant accesses only to required members based on Least-Access Privileges

Implemented automation for deployments by using YAML scripts for massive builds and releases

Migration support and deployment activity from Private cloud to Azure Public cloud.

Migrating existing apps to containers and run them with Azure Kubernetes Service

Create a Virtual Network on Windows Azure to connect all the servers

Monitor AWS Infrastructure through System Center Operation Manager (SCOM)

Managing and Deploying AWS virtual machines (VMs) and Cloud Services Application Support

Defines, implements, and manages the build, integration, and release processes for technology platforms to simplify the technology delivery pipeline

Configuring Zephyr and Jira integration and create web-hooks to link Test Artifacts with Jira Requirements, Defects to achieve the traceability.

Used Power Shell for DevOps in Windows Based System (created a script which backup client machines images to Microsoft Azure Cloud /Local storage)

IBM CLM Administration, version upgrade, deploying hot fix and customization as per ATT

Coordinating and tracking with vendor on Zephyr tool enhancement, bug fix and version upgrade

Adding custom fields to tables on Dyson database to flow data from IBM DW to Dyson Database

Assessing current SDLC process and proposing DevOps CI/CD solution

Facilitating Agile ceremonies such as the Daily Stand-up, Iteration Planning, System Demos, Iteration Retrospective and Pre PI Planning.

Enables close cooperation across all roles and functions; addresses resource issues and deviation from Agile practices

Removing impediments so the team can focus on the work at hand and follow Agile practices

Successfully execute projects to agreed schedule, budget and scope using Lean-Agile methodology

Project 3 #

Project : Test Management System Implementation

Client : Siemens (Tech Mahindra Fulltime)

Role : Sr DevOps Engineer, Jira Implementation/SME

Region: Phase I - New York and Phase II -Minneapolis -USA

Duration : 31st Jan 2015 to 20nd Nov 2017

PROJECT OBJECTIVES: This project is about a single window operation of test management that means all of test related activities are integrated and take place as a single flow within a single toolset Jira/Confluence, A Centralized ALM Solution with a reference architecture to match Siemens’ need.

Responsibilities:

Closely worked with Process team to align process with Jira Capabilities and out of the box solutions.

Incorporated Jira configuration with best practices.

Act as a facilitator between team members and stakeholders and coach team members.

Collaborate with Product Owner to understand high level user requirements and provide coaching on user story development where necessary.

Participated in Project Meetings to determine Timelines, goal and new architecture of the Projects.

Provid technical metoring and development to other team members

Identifying customer needs and problems to design and prapose workable solution utilizing a wide spectrum of hardware and software

Recomanded architectrual improvements, design solutions and integration solutions.

Assessment of existing systems of test management suite including Test Cases (HPQC and test Track), Defects (HPQC), Work Items (Red Mine)

Working closly with customer and other DevOps team members to resolve complex technical document solutons.

Assisting development team with infrasctructure requirements around desigining, implementing and trubleshooting mission critical applications.

Works to improve current process and help identify system enhancements to improve accuracy and efficiency through own action to ensure operational excellence.

Lead minor and major JIRA/Confluence upgrades (including communications), schedule and coordinate maintenance, and lead performance tuning/scaling.

Project Setups, Components, JIRA Reporting, Report Filters and Dashboard creation.

Ensure that necessary system backups are performed, and storage rotation of backups is accomplished

Perform Migrations of Projects in Jira and Migrations of spaces in Confluence

Install, manage and administer Jira add-ons, plug-in, and extensions

Conduct training for employees and new hires on JIRA and Confluence regarding how to use the tools, new functionality, etc.

Participate in the QA process by understanding the implementation and helping to define test cases based on the user requirements

Create, maintain and support dashboards and advanced filters for end users reporting capabilities.

Provide User Management and grant user permissions in accordance with role given by the company.

Create and maintain detailed technical and user facing documentation.

Executing of steps to migrate in co-ordination with infrastructure and application teams

Attribute mapping sheet preparation

Migration of Test Cases from HPQC to Jira for live Siemens projects.

Migration of Defects from HPQC to Jira for live Siemens projects.

Migrating test cases from Test Track to Jira.

Migrating Work items from Red Mine to Jira.

Preparing and Validating migrated data.

Verification of target tools and sign-off from application owners

Streamlining process flow for best fit into organizational best practices

Project 2 # Data Center Migration

Project :KPN_NL_OSS_TXF_SI_DC-Move.

Client : KPN NL. (Tech Mahindra Fulltime)

Role : Data Center Migration SME

Region : Hague, Netherlands

Duration: 1st Apr 2012 to 16th Jan 2015.

Scope: Legacy Application migration from Old DC to New DC.

PROJECT OBJECTIVES: KPN NL (KPN), currently operates four Data Centre’s in Groningen (GN) and Bussum (BS) managed by ATOS and two Data Centre’s at Aalsmeer (CCA) and Haarlem (CCH).KPN’s objective is to migrate the legacy application systems currently hosted in GN and BS to CCA and CCH data Centre’s that are considered to be future-proof.

Responsibilities:

Designing and developing the Data Center Migration strategy and processes to migrate the data from the legacy Data Centre to new Data Centre.

Managing end to end Migration from Due Diligence, Design, Plan, Execute, Build, Test and Decommissioning.

Architecting and designing migration solultions, preparing Migration designs and communication matrix.

Migration tracking, Status reporting as well as continuous interaction with all stakeholders for having error free deployment.

Work with TAM/FAM for Creation of Test case scenario for the Test /Acceptance/Production deployments.

War room support during Production Go-live to fix multiple types of issues.

Applications analyst role in current assignment. Involved in discussion with architecture team there at on-site to understand the requirement and produce the Migration design.

Coordinating with application team for all joint activities Prepare requirement gathering documents and other application related useful Business documentations.

Provide technical support to deployment team for production and pre-production environment.

Meeting clients face to face understand/ analysing their requirements.

Building relationships with clients, Business analyst, technical team and external contractors.

Configure, monitor, and automate Amazon Web Services as well as involved in deploying the content cloud platform on Amazon Web Services using EC2

Part of Team Migrating data from Data-centres and on-premises to Cloud using AWS Import/Export.

Project 1# Maintenance & Support

Project : OR-TEM/SARM.

Client : British Telecom. (Tech Mahindra Fulltime)

Role : Project Lead, Siebel Admin

Region : Bangalore, India

Duration : 30th Jun 2008 – 15th March 2012.

Scope : Build and Deployment Management.

Open Reach – Test Environment Management, is a suite of CRM applications catering to BT major customers and corporate clients. The application is customized to suit business processes of BT using Siebel as CRM tool and Oracle as database. BT has awarded a contract to Tech Mahindra to provide Application Support for a number of applications within Open reach both LLU and WLR.

Responsibilities:

To maintain and support test & production environments of LLU and WLR.

Ensure successful deployments on the environments and handover environment to IVVT on time and 100% RFT.

To achieve higher testing team satisfaction with Service Management

Fix Faults and support to higher environments like IVVT and NBT

Study and understand the planning documents

Application on UNIX and Solaris Environment management.

P1 and P2 issue Handling and resolving the issues.

Report progress/problems to PM or PL

Help fellow team members on technical issues.

Import / Export of repositories to various environments

Non-Repository Migrations to various environments (DTT LOV,PDQ,EAI Value maps etc)

Co-ordination with various teams for resolving Issues

Distributing work load among the servers thru load balancing &monitoring Load balancing.

Checking mount points, log levels, reducing disk space when exceeds, server bouncing including DB Server.

Troubleshooting the application performance issues and problems related to the various DEV and IVVT environments

Installation and configuration of Siebel excommunications 7.7.8 Gateway, Siebel App Server, Siebel Web Server Extension on various environments

Manages application and system enhancements to improve business performance.

Maintenance of these servers along with the application software.

Troubleshooting the application problems related to the various dev and test environments.

Repository Management actives like(SRF Deployment, Component creation and configuring MQ,URL Replacement, Creating Users and adding responsibilities)

Participated in production deployment for patch upgrade and critical SA jobs like new component creation etc.

Preparing document after resolving any critical issue and uploading the file in our knowledge portal.

Responsible & take ownership in building new SIEBEL Test Release Deployment Servers for E2E.

iGate Global Solutions Ltd as Senior Executive IT

Role : Senior Executive IT

Project Details : ING Vysya Bank Data Center maintenance

From : 22nd Aug’05 – to 27th Jun 08

Client : ING Vysya Bank

Region : Bangalore, India

Project name : Data Center Maintenance.

Environment : Sun Solaris, Linux, Windows, and 8.1 Oracles, MS SQL. Symantec.

Responsibilities:

Provide immediate response to all known alerts to Windows environment.

Migrate the manual banking infrastructure & application to online banking.

Appropriate escalations to second line support teams.

Responsible for handling inter-bank communication related to exports through SWIFT messages

Ensuring implementations of audits and control measures in accordance with defined procedures.

Users account administration and access control management.

Application software change release management.

Cluster Server Monitoring.

Exchange 5.5 & 2003 User Administration

User Mailbox Management and AD User administration

Data backup activity and Server Installation and Configuration.

Antivirus Updating and removing virus treats.

Maintenance of server inventory and licensed software.

Involvement with escalations and incident management including post incident reporting.

Monitoring and reporting of security threats at Network and Host level through Symantec NIDS and HIDS.

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