Customer Service Care
Resume:
Annisha N. Dobbins
*** * ****** ****** • 937-***-**** • **************@*******.***
Customer Service Professional
Customer-eccentric inbound and outbound customer service professional with a 10+ year history of exceeding established goals and customer expectations. Experienced in cold calling, up-selling, and general customer care.
Recognized for excellence in attendance and punctuality, meeting metrics, teamwork, and enthusiastic participation in continuous learning opportunities.
SKILLS and EXPERTISE
Service-minded
Communication – verbal & written
Conflict resolution
Time management
Problem solving
Proactive planning
Microsoft Office
Dependability
Data Entry
Detail-oriented
Empathy
Active Listening
PROFESSIONAL EXPERIENCE
Customer Service Representative, Safelite AutoGlass- Columbus, OH Apr. 2024– Current
Customer care servicing the automobile industry
Professionally answers incoming calls from policy holders, insurance agents and/or auto glass shops
Accurately enters auto glass loss information into the production database
Verifies customer insurance coverage and deductible amounts for the vehicle involved, and communicates the information to the customer
Use appointment scheduling systems in production to schedule
Using knowledge of what auto glass parts qualifies the damage as windshield repair or replacement
Patient Scheduling Coordinator, Alternate Solutions Network- Kettering OH Mar. 2022 – Mar. 2024
Appointment setter for home care services/ Nurses and Therapist
Verified insurance coverage and obtain authorization
Confirmed patient appointments day before scheduled
Reviewed medical histories and current information to provider accurate information to surgeons
Used HCHB(Homecare Homebase, LLC) to schedule patients
Provider Service Specialist I- Caresource Healthcare - Dayton, OH Jan. 2020– Feb. 2022
Customer care servicing inbound and outbound customer calls for Medicaid Members
Provide quality service by immediately responding to the provides request and complaints
Assist provider with routine service inquiries indulging, but not limited to: verifying eligibility, explanation of benefits, claims and appeal procedures
Ensure all HIPAA and State requirements/regulations are always adhered to
Adhere to all departmental and company policies and procedures
Assist with non-phone work such as incoming faxes and web inquiries
Customer Service Specialist I, Dayton Power and Light – Moraine Oh July 2018 – Sept. 2019
Customer Specialist servicing inbound calls for utility services
Credit negotiations (payment extension, arrangements, turn-offs)
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
Report electrical and gas emergencies outages
Assisted customers with Agencies to provide Financial assistance
Sr Billing Representative, Compunet Clinical Laboratories – Moraine Oh April 2017– Oct. 2017
Updated all billing payments, via insurance, walk-ins and Medicaid.
Credit negotiations (payment extension, arrangements, turn-offs)
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
Report electrical and gas emergencies outages
EDUCATION & CERTIFICATIONS
High School Diploma, North High School Omaha, NE 1986 – 1989
Columbus State Community College, Columbus OH 1996-1998
American School of Alternative Medicine Columbus OH 2004-2006
Microsoft Office Video Training Courses (Word, Excel, PowerPoint), Microsoft, Online 2011
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