Customer Service Social Media
Resume:
IFAT GHAKHAR
CONTACT
Carrollton, Texas
***********@*****.***
PROFILE
Reliable hard working team player with experience in warehouse production, shipping and receiving, construction and sales. Ability to learn new task fast and efficiently. Always positive and eager to work. Manufacturing Specialist with more than 11 years of experience in fast-paced manufacturing facility. Handles tasks with accuracy and efficiency. Excellent administrative and computer skills in relation to job requirements. Able to learn new tasks quickly. Excellent troubleshooting and fabricating skills including machining and maintenance. History of achieving exceptional results in identifying and resolving problems and guiding others with maintenance functions and machining as they show interest. Handle tasks with accuracy and efficiency.
SKILLS
●Customer service
●communication Skills
●Problem-solving
●Adaptability
●Time management
●Organization
●Collaboration
●Research skills
●Multi-tasking
●MS Office
●Salesfor
B BLUSH SALON (CUSTOMER SERVICE)
2023-2024
Job description:
Customer service professionals commonly answer customer questions through in person, phone, email,chat and social media interactions and may also be responsible for creating documentation for self -service support.
OPTICAL TECNOCIAN(VSP OPTICAL TECNOLOGIES)
2021-2022
Job description:
Packaging and/or Unboxing Lenses, Matching lenses, frames for each prescription, entering prescription information in to logs, Sorting and delivering trays to the appropriate workstations. Operating machines, conducting quality inspections on product, shipping and receiving of raw materials and finished product.
Test Technician (Theatro labs, Richardson TX)
2018-2019
●Testing network for connectivity and reliability.
●Testing hardware for defects.
●Documenting any test results.
Manufacturing Technician (Qorvo, Richardson TX)
Nov 2016 – Nov 2017
●Evaluate manufacturing processes to determine areas for improvement.
●Formulate plans for optimizing procedures to maximize resources and performance.
●Develop tools to increase efficiency of shifts.
●Test manufacturing equipment to determine changes to be made.
●Utilize strong mathematical and software skills to model adaptations for management.
Cycle Count (Stonecrop, Garland TX)
Jan 2016 – Aug 2016
●Responsible for ensuring inventory, receiving and shipping by monitoring high volume inventory transaction by referring daily in transit report.
●An exciting and challenging role in a rapidly growing international company.
●Cycle Counting, BTS of goods, and reprofiling.
●Downloading Month-end report from SMC and reconciling the reports.
●Audit inventory to keep systems in balance during daily order processing.
●Responsible for providing excellent customer service by maintaining SLAs for exception orders throughout Holiday.
●Responsible for the integrity and accuracy of all inventories by performing daily audits and maintaining a comprehensive Cycle Count program.
Bulk (Fossil, Dallas TX)
2015 – 2015
●Maintain, organize, presentable merchandise to drive continuous sales.
●Organize racks and shelves to maintain store visual appeal, engage customers and promote merchandise.
●Evaluate inventory and delivery needs, optimizing strategies to meet customer demands.
●Analyse and process returns, assisting customers with finding alternative merchandise to meet needs.
Shipping and Receiving (Hyundai, Richardson TX)
Nov 2011 – Mar 2012
●Customer ships phones, during each site visit inspect critical systems for proper operation and make necessary adjustments or repairs and ships back.
●Develop a strong customer service-oriented relationship with client, employees and managers.
●Logging daily maintenance performance in detail into our (CMMS) Computer Maintenance Management System via smart mobile device.
●Documents work performance and materials procurement as directed.
●Willingness to work a compressed schedule which includes working two weekends a month.
●Performs other duties as assigned by C&W Supervisor assisting other tradesmen, and emergency repairs.
●Conduct day-to-day activities necessary to provide for the safety and comfort of the facility occupants.
Customer Service (WAL-MART, Dallas TX)
2006 – 2011
●Develop strong, proactive, customer-focused relationships with contractors to help drive demand.
●Respond to contractor and customer requests (phone, email, Web) by answering questions, providing information, and presenting solutions to problems.
●Prepare bi-weekly reports by collecting and analysing contractor and project information.
●Analyse data to identify trends, and flagged issues that could be addressed through program or process improvements.
●Write and format memos, letters, notes, and other documents.
Education
High school 2005
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