Customer Service Social Media
Resume:
Caisy Loveless
Syracuse, NY *****
*******@*****.***
I look forward to an opportunity within your growing company to apply my hard work, organization, goal oriented approach, and energetic focus. I exude team unification and team motivation in conjunction with an ownership mentality and unparalleled independent working capabilities. My experience and strengths in management, marketing, customer service, and communication skills have proven successful. I am eager to bring elevated administration and management support to your company.
Computer Proficiencies: OnQ, Opera, Access, Micros®, Microsoft® Windows, MS Word, Excel, PowerPoint, Opera, Avaya, 3ps, Master Mind, JST, Chrome, QuickBooks, CRM, JiveTel, Gogias, Streamline, PDF
Authorized to work in the US for any employer
Work Experience
Social media and Customer service agent (Work From Home) Pop On Veneers - New York State
June 2022 to Present
• Respond to and manage social media comments on the company's social accounts
• Respond to customer emails
• Respond to customer text messages
• Assist customers'via chat
• Sales and marketing
• Assist with answering inbound phone calls when needed
• Stay current and follow all new and frequently changing company protocols and procedures CDC Vaccination Customer Service Representative (Work From Home)- Temporary Position
Maximus - Remote
February 2021 to June 2022
• Assist callers in locating covid-19 vaccine locations
• Answer callers questions about the covid-19 vaccine and side effects
• Assist callers with general Covid-19 inquiries, as well as quarantine guidelines
• Follow all CDC guidelines and updates
• Greeted customers
• Booked appointments for clients
Paralegal/Case Manager (Work From Home)
Case Works - Remote
May 2019 to June 2022
• Audited cases to see what is still needed for court, in order to reach a settlement
• Contact clients by phone, text, or email to obtain information needed for their case or for a scheduled appointment
• Conducted case reviews
• Sent out required documents to clients that need to be filled out and/or signed
• Received and electronically filed documents from clients
• Requested records from all facilities necessary to build case
• Flagged cases
• Provided status updates to clients
Field Operations Support-Productivity Specialist (Work From Home) - Temporary Position
ADT Home Security - Remote
March 2020 to March 2021
• Provide support to service and install technicians out in the field
• Coordinate technicians schedules and make sure all commitments are met
• Provide confirmations for installs
• Provide trouble shooting technologies for service technicians
• Take inbound customer service inquiries while providing excellent customer service, with a one call resolution
• Make outbound calls to customers to notify of any changes and to schedule appointments Night Auditor/Front Desk Agent
Homewood Suites/Embassy Suites by Hilton - Syracuse, NY August 2015 to September 2020
• Align and drives all aspects of hotel performance towards the attainment of financial success and guest satisfaction
• Assists Front Office Manager in day-to-day operations including but not limited to: tax exempt reconciling, audit and balance reports from day shifts, post banquet charges, settle Food and Beverage receipts, employee on boarding, accounting, manage My Digital Office, in-house cash bank, software and operating system updating, staff development and engagement, monitor guest satisfaction levels, pantry inventory and stock
• Projects exceptional virtues of a team member, brand ambassador, and mentor
• Resolves guest issues and concerns by upholding high customer service standards and hotel’s standard of procedures
• Run End of day computer functions and accounting reports, while ensuring accuracy in bookkeeping and reconciling accounts
• Provides overnight desk agent services Communicates with General Manager and Chief of Operations regarding property capital improvement projects, procedure implementation, and management needs Consultant/Dispatch
Breakaway Transport - Liverpool, NY
May 2012 to August 2015
• Ship and track freight
• Provide confidential support to callers.
• Negotiate rates
• Ensure customers receive correct and accurate information in a timely manner. Communication Assistant
Relay - Syracuse, NY
May 2011 to May 2012
• Processed phone calls for the deaf, hard of hearing, and speech disabled, which required a typing speed of at least 90wpm.
• Provided confidential support for callers that used the service.
• Provided outstanding customer service to callers.
• Ensured accurate and specific information was being relayed to callers correctly. Manager/Supervisor
Dunkin Donuts - Clay, NY
April 2007 to April 2012
• Managed and maintained all phases of operations.
• Managed money and finances for business.
• Organize schedule and workflow to maximize efficiency and profitability.
• Maintained excellent customer relations.
Manager/Supervisor and Corporate Trainer
Friendly's Restaurants - Rochester, NY
June 2005 to January 2007
• Involved of all phases of operations including production and customer service.
• Certified on-property Turn-Key trainer, as well as shift management.
• Established working relationships with fellow employees, vendors, as well as maintaining excellent customer relations.
• Directed the corporate training program for new restaurant openings in the Western New York area. Education
Bachelor of Science in Business Management and Marketing St. John Fisher College - Rochester, NY
May 2005
Skills
• Aloha POS
• Micros POS
• POS
• Guest Services
• Serving Experience
• Upselling
• Front desk
• Time management
• Administrative experience
• Customer service
• Microsoft Office
• Windows
• Restaurant management
• Operating Systems
• Office Management
• Accounting
• QuickBooks
• Balance Sheet Reconciliation
• Account Reconciliation
• Microsoft Powerpoint
• Microsoft Outlook
Assessments
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Inside sales — Proficient
September 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
My qualifications include proficiency in Microsoft Word, Excel, Access, Power Point, OnQ, Opera, Access, Micros®, Microsoft® Windows, Avaya, 3ps, Master Mind, JST, Chrome, QuickBooks, CRM, JiveTel, Gogias, Streamline, PDF
Contact this candidate