Customer Service Team Lead
Resume:
Suzette Peace
Henderson, NC *****
*************@*****.***
Diligent and detail-oriented business administration professional with 18 years of experience in various roles, including customer service, quality control, and team leadership. Proficient in Microsoft Office and skilled in communication, leadership, and organizational skills. Currently pursuing a Bachelor's degree in Business Administration. Seeking a remote opportunity that leverages my skills and experience. Authorized to work in the US for any employer
Work Experience
General Utility/Packer
Carolina Snacks-Henderson, NC
August 2022 to Present
• Performed thorough cleaning tasks including dusting, vacuuming, and mopping floors, bathrooms, and offices
• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
• Followed established safety procedures when handling cleaning chemicals and equipment Customer Service Representative
Anomaly Squared-Oxford, NC
2022 to May 2022
Answer the inbound and outbound calls.
Speak Professionally
Qualify customers for programs or products
Greet customers
Work in call center
Team lead /Quality Technician
Robling Medical-Youngesville,NC
March 2018 to February 2019
Work production, assemble, weigh, bag product. Work in a timely manner. Work with lead, verify incoming product count, close out work orders.
• Promoted to back up Team Lead after months
• Performed quality checks
Team Lead
Beckton Dickinson (Carefusion)-United States
April 2013 to December 2017
Manage and lead a team of employees, determined duties and responsibilities of individuals in a team . Report to manager,Communicate to Quality,and Technician.Provide help to manager including,hiring,training and scheduling.keeps manager updated on team performance,answer team members questions,oversee team members work for quality, and guidelines performance. Production Team Leader
Parker Hannifin (Carefusion)-United States
March 2003 to March 2013
Manage and lead a team of employees,determined duties and responsibilities of individuals in a team.Report to Manager, communicate to Quality,and Technician.Provide help to manager including,hiring,training and scheduling.keeps manager updated on team performance,answer team members questions,oversee team members work for quality, and guidelines performance. Education
Associate's degree in Business Administration
Strayer University-District of Columbia
April 2023 to Present
Skills
• Leadership (10+ years)
• Computer skills (5 years)
• Human Resources
• Packaging
• Microsoft Office
• Quality Assurance
• Leadership
• Micrometer
• Microsoft Word
• Microsoft Outlook
• Communication skills
• Organizational skills
• Microsoft Powerpoint
• Quality Inspection
Certifications and Licenses
Driver's License
Assessments
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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