Customer Service High School

**********@*****.*** • 470-***-****

LESHUNDRIA MOORER

PROFESSIONAL SUMMARY

Dynamic professional with a strong aptitude for learning and a commitment to excellence in all endeavors. Demonstrates advanced communication skills and a readiness to contribute effectively within a team environment. Eager to apply a detail-focused approach to deliver high-quality results in a fast-paced setting. EMPLOYMENT HISTORY

REMOTE CUSTOMER SERVICE REPRESENTATIVE Mar 2020 - Jun 2023 Direct Interactions

CREW MEMBER Feb 2016 - Dec 2021

Bojangles

REMOTE INSURANCE AGENT Mar 2014 - Aug 2016

Quantum 3 Media

SKILLS

Team Leadership, Customer Engagement, Time Management, Data Analysis, Project Management, Networking, Public Speaking, Critical Thinking, Customer Retention, Interpersonal Skills, Analytical Thinking, Multitasking, Risk Management, Brand Development, Customer Advocacy, User Experience. EDUCATION

HIGH SCHOOL DIPLOMA

Elizabeth Andrews High School

Graduated & received my high school diploma in 2016 Fostered positive relationships with team members and clients. Contributed to knowledge base updates, enhancing overall support quality. Proposed and implemented process improvements, streamlining workflow and reducing average handling time for customer interactions. Meticulously documented customer interactions, ensuring accurate information for follow-ups. Maintained high quality assurance scores. Provided empathetic support to diverse clientele, effectively de-escalating tense situations. Mentored new team members on best practices. Implemented process improvements, reducing average handling time for customer interactions and enhancing support quality through knowledge base updates. Mentored new team members on best practices while providing empathetic support to diverse clientele, effectively de-escalating tense situations. Delivered exceptional customer service at Bojangles, mastering efficient food preparation and maintaining a clean, welcoming environment for guests. Streamlined order processing at Bojangles, reducing wait times and enhancing customer satisfaction through quick, accurate service. Fostered strong teamwork at Bojangles, ensuring smooth operations during peak hours and contributing to a positive work atmosphere. Upheld strict food safety standards at Bojangles, meticulously following protocols and maintaining a spotless work area at all times. Proposed and implemented efficiency improvements at Bojangles, optimizing workflow and enhancing overall restaurant performance. Cultivated a cohesive team environment, ensuring seamless operations during high-volume periods and contributing to a positive workplace culture. Rigorously adhered to food safety protocols, maintaining impeccable cleanliness standards and ensuring a safe dining experience for all customers. Initiated and implemented process improvements, enhancing operational efficiency and contributing to overall restaurant performance. Mentored new team members, facilitating their integration and skill development, while fostering a supportive learning environment. Fostered team cohesion during high-volume periods, ensuring seamless operations and contributing to a positive workplace culture at Bojangles. Fostered strong relationships with clients and team members, enhancing overall productivity. Contributed to cross-functional projects, improving operational efficiency.

Implemented new digital tools to streamline remote sales processes, boosting conversion rates. Pioneered virtual client engagement strategies, enhancing customer experience.

Analyzed market trends to identify untapped opportunities, leading to expansion of client base. Utilized data-driven insights to optimize sales strategies and performance.

Provided exceptional customer service, addressing client needs promptly and effectively. Mentored new team members, facilitating their integration and skill development.

Analyzed market trends to identify untapped opportunities, expanding client base and optimizing sales strategies through data-driven insights.

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