Customer Service Executive Assistant
Resume:
*********@*****.***
Richland Hills, TX
N/J
NATASHA
JOHNSON
About
Dedicated and highly organized professional with over 10 years of experience in customer service, administrative office duties, and personal assistant roles. Proven ability to manage multiple tasks efficiently, provide excellent support to executives, and enhance customer satisfaction. Known for strong communication skills, attention to detail, and a proactive approach to problem-solving.
Experience
Executive Assistant
Family Freight/ Oklahoma City, OK
2022- Present
Provide comprehensive support to the CEO, including managing schedules, coordinating meetings, and handling correspondence.
Organize travel arrangements and prepare detailed itineraries.
Assist in the preparation of reports, presentations, and other documentation.
Serve as a liaison between the executive team and external clients, ensuring smooth communication.
Maintain confidentiality and handle sensitive information with discretion
Administrative Assistant
KashMarsh, LLC / Oklahoma City, OK
October 2015 – December 2022
Managed office operations, including scheduling appointments, maintaining office supplies, and handling incoming calls.
Assisted with bookkeeping tasks, including invoicing and payroll processing.
Coordinated company events and meetings, ensuring all logistical details were addressed.
Prepared and distributed internal communications and maintained office records.
Supported HR functions, including onboarding new employees and maintaining personnel files.
Customer Service Representative
AT&T / Natchez, MS
March 2010-August, 2015
Provided exceptional customer service through phone, email, and in-person interactions. –
Resolved customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
Processed orders, returns, and exchanges while maintaining accurate records.
Trained new employees on customer service protocols and company policies.
Assisted in developing and implementing customer service improvement initiatives.
Education
Highschool Diploma
Walter Cohen Highschool
1993
Pharmacy & Education
Xavier University
1993-1994
Skills
Excellent Customer Service Skills
Conflict Resolution
Attention to detail
Excellent Time Management Skills
Positive Attitude
Effective Communication Skills
Microsoft Office (Word, PowerPoint, Excel), Windows, Internet Proficient
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