Quality Control Regulatory Compliance
Resume:
Amber Neal
Box Elder, SD *****
************@*****.***
WWW: Bold Profile
Daily specials memorization
Supply Restocking
Order delivery practices
Order Management
Food Delivery
Guest Engagement
Point of sale operation
Relationship Management
Hospitality service expertise
Quality Control
Regulatory Compliance
Calm Demeanor
Professional Appearance
Sales expertise
Dynamic professional with a track record of enhancing customer satisfaction and streamlining order delivery practices at Apple Bee's and Premier Bankcard. Excelled in relationship management and regulatory compliance, significantly improving client relations and operational efficiency. Skilled in hospitality service expertise and maintaining a professional appearance, consistently achieving and exceeding performance goals.
Server
Apple Bee's, Rapid City April 2020 - August 2021
Server
Sickies Garage, Rapid City, SD January 2017 - March 2018 Lead Collection Representative
Green Tree Servicing, Rapid City, SD January 2012 - October 2016 Back End Collections
Premier Bankcard, Spearfish, SD May 2002 - August 2010 Work History
Used slow periods to restock supplies, ice, trays, and delivery bags. Explained menu items and suggested appropriate options for food allergy concerns.
Cultivated warm relationships with regular customers. Bussed and reset tables to keep dining room and work areas clean. Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Used probing techniques to determine debtors' reasons for delinquency. Maintained high volume of calls and met demands of busy and productive group.
Researched accounts and completed due diligence to resolve collection problems.
Counseled debtors on payment options and arranged installment agreements.
Responded to customer inquiries and provided detailed account information.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Worked in call center environment handling manual and automatically dialed outbound calls.
Maintained high volume of calls and met demands of busy and productive group.
Verified compliance with relevant laws, regulations and best practices related Skills
to customer account management.
Regularly monitored accounts to identify overdue balances and potential areas of risk.
Developed strong relationships with customers to foster timely payments and account resolution.
Lead Deadwood High School at Lead, SD
High School Diploma March 2001
Education
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