Customer Service Call Center
Resume:
Miriam Silverman
**********@*****.***
OBJECTIVE:
Obtain a professional and challenging role utilizing my exceptional verbal and written communication skills in a team environment.
EXPERIENCE:
Royce Security Concierge
Cleveland, Ohio August 2020 to Present
Concierge for an upscale residential condo in downtown in Cleveland, Ohio. I assist with emails, handling special request for contractors, residents drycleaning, intake of packages and security.
Canvass America
Canvasser Clevelnad, Ohio February 2024 to present
Door to door canvassing surveying and passing out flyers for upcoming presidential nominee
for Donald Trump and JD Vance. Speaking with local residents on their availabilty to vote by mail or in person. I am an independent contractor working weekly to meet quotas as a team and individually. Participating in group chats to keep all requirements as a canvasser up to date to meet daily and weekly goals.
INSIDE SALES REPRESENTATIVE/ACCOUNT MANAGER
COTSWORKS, LLC. - Highland Heights, OH- May 2022 to September 2023
COTS WORKS LLC is a leader in custom made fiber optic cables, transceivers, interconnect, optical sub-assemblies, and test equipment. Their products are utilized worldwide in commercial and military aerospace, military tactical, oil and gas, and other industrial markets. Their state-of-the-art manufacturing facility allows them to stay competitive while maintaining a quality program with ISO 9100:2015 + AS9100D Certification and ATEX-compliance.
•Worked closely with engineers and production to strategize and create BOMS.
•Forecasting to ensure the customer is receiving the best pricing, delivery, and availability of our products.
•Quoting and setting up meetings by phone or in person to ensure that we are meeting all requirements of the contract or agreements that are in place when orders are placed or forecasted.
TERRITORY SALES REPRESENTATIVE
AVNET - Richfield, OH- June 2019 to March 2022
Avnet is a global leader of electronic components, displays, hardware, semiconductors, and services. Our team is built on building and guiding vendors on the designs and the delivery of ideas to stay competitive and marketable.
•Provide support through selling, quoting, taking inbound/ outbound calls to make the sale happen.
•Working with warehouses to facilitate the availability of products to meet our customers' demand.
•Building relationships through contact with our OAM team leads by keeping communications with our customers visible at all times.
•Handled projects to meet deadlines and went the extra mile for my customers' requests.
•Following up, assisting with short ships, RMA, processing orders through our CRM, tracking and updating orders and most importantly creating new business.
INSIDE SALES REPRESENTATIVE
TECHNICAL CONSUMER PRODUCTS - Aurora, OH- October 2019 to March 2020
Lighting Manufacturer that sells to commercial distributors, resellers, retailers, and ecommerce specializing in a variety of lighting options for industrial, retail stores, small business, school or whomever is in need of our product. This includes
Flat panels, T8's, High Definition, Fluorescent, Filaments and many more.
•Providing quotes and submitting work orders for distributors or sending samples for customers to try.
•Provide the lead time, the cost, how much they would be saving over all with our product.
•Customize projects that are needed for distributors to bid on for a variety of reasons.
INSIDE SALES COORDINATOR
BUCKEYE RUBBER - Beachwood, OH- October 2018 to May 2019
•Worked with Inside Sales Engineers to resolve problems to improve operations and requirements specified by ISO regulations and standards. This allowed me to prepare quotes with pricing, availability, and lead time for various product lines such as gaskets, rings, and specialized metals or components.
•Processing and developing a special relation with vendors and suppliers. Parts that were manufactured overseas took special preparation to ensure lead time and production consideration would be met.
•building and maintaining profitable consultative relationships through various channels to track the development of what was being sold and ensure profitable results.
CUSTOMER SERVICE REPRESENTATIVE/ ACCOUNT MANAGER
CALL CENTER RMI EXPRESS - Cleveland, OH- June 2013 to February 2017
•Handled multiple accounts of well- known retailers. Retailers requested our company to maintain the interior and exterior of their store for electrical repairs and other cosmetic adjustments as needed. Technicians were contracted by account managers to provide detailed information of repairs onsite.
•Communicated with retailers regarding supplies and length of time for projects. These retailers included Kohl's Department Store, Victoria Secrets, NTB, etc.
•Responsible for maintaining details of projects costs, start date, and end date to provide our vendors so we could bid on future projects.
SKILLS: Salesforce, Microsoft Dynamics, Excel, Powerpoint, Outlook, AS400
Zendesk, Soho, Oracle
EDUCATION:
Paralegal Studies 2012
Cuyahoga Community College- Parma, OH
High School Diploma 1993
Cleveland Heights High School
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