Detroit, Mi *****
*********@*****.***
Summary
Multi-talented Team Member knowledgeable about equipment operation, quality standards and safety hazards. Able to step into any production position and work hands-on with team members in need of improvement.
Skills
●Continuous development
●Safety understanding
●Equipment operation
●Improvement plan knowledge
●Friendly, positive attitude
●Multitasking
●Following directions
●Conflict resolution
●Team supervision
●Training
●Experience in leadership
●Hi-lo
●Min-max
●Part count
●Fifo
●Call center experience
●Team building
●MS Office
●Root cause analysis
●Report writing skills
●Critical thinking
●Planning
●Data management
●Leadership
●Clerical
●Data entry
●T.I.P
●Kronos
●Workday
Experience
MCM staffing (Madison Heights,Mi)
Environmental specialist 3-1/23- 7-1/23
●Sanitation
●Sterilization of medical facilities and equipment
●Recycling and sorting
Production Supervisor
General Motors 01/2019 to 10/25/22
● GMS and Continuous Improvement Standards
●Employee training and coaching
●Payroll
●Implementing safety safeguards
●Advising and adhering to employees concerns and ideas
●Part inventory control
●Problem solving
Team Member-AR 02/2016 to 01/2019
General Motors Flint, MI
●Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
●Looked for ways to go above and beyond job requirements.
●Worked hard to learn all required tasks quickly and maximize performance.
●Built and maintained effective working relationships with peers and upper management.
●Unloaded trucks, moved containers to staging area and determined correct storage locations.
Home Health Aide Provider 07/2015 to 01/2016
LaJoy Group Detroit, MI
●Assisted terminally ill patients with personal care, including bathing, grooming and dressing.
●Dressed, groomed and fed patients with limited physical abilities to support basic needs.
●Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
●Facilitated best care by developing strong and trusting rapport with patient.
●Improved patient outlook and daily living through compassionate care.
●Monitored and reported clients' progress.
Assistant Manager 04/2009 to 07/2015
Chernins Shoes Detroit, MI
●Stocked store with shipment, handled store to store transfers, and gave exemplary customers service and sales assistance to customers.
●Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
●Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
●Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
●Delegated daily tasks to team members to optimize group productivity.
●Organized schedules, workflows and shift coverage to meet expected business demands.
Advanced Customer Service, Sales Consultant 11/2014 to 01/2015
Sales Consultants Detroit, MI
●Made outbound calls assist customer with online ordering, product knowledge and customer inquiries.
●Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
●Priced out products upon request of customers.
●Introduced customers to new offerings and updated accounts.
●Provided advice to customers regarding suitable product selection.
Sales Consultant 08/2014 to 10/2014
S&P Data Detroit, MI
●Listened to customers to understand needs and refer to optimal services.
●Handled credit and debit card payment processing to complete purchasing experience.
●Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
●Processed orders and coordinated product deliveries.
●Leveraged market data and competitive insights to increase client profitability.
Receptionist 01/2014 to 07/2014
Massage Envy Spa Detroit, MI
●Membership sales, data entry,booking, and conformations 20/20 Companies.
●Greeted visitors, assessed needs and directed to appropriate personnel.
●Answered and directed incoming calls using multi-line telephone system.
●Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
●Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
●Processed payments and updated accounts to reflect balance changes.
●Maintained daily calendars, set appointments with clients and planned daily office events.
Event Sales Representative 10/2013 to 05/2014
T-Mobile US Inc. Detroit, MI
●Created and implemented store displays, promoting sales and growth.
●Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
●Negotiated and closed deals with minimal oversight.
●Educated customers on product features and technical details to highlight benefits.
●Communicated effectively with clientele to maintain customer satisfaction and loyalty.
●Recommended accessories and delivered details regarding latest promotions to increase sales.
Manufacturing Assembly Operator/ Plastic Molding 07/2012 to 10/2012
Heritage Staffing Detroit, MI
●Quality checked components to determine conformance to specifications, disposing of any unacceptable parts.
●Trained new employees to support team efficiency.
●Assessed work for errors or compliance issues and made corrections and modifications when necessary.
●Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
●Kept detailed records of production data and completed products, updated daily logs and submitted activity reports.
Manager/Photographer 05/2011 to 07/2012
Olan Mills Portraits Detroit, MI
●Managed and ran the portrait studio including sales and consultations with customers, opening and closing procedures, management conference calls, responsible for making sales numbers and tracking results, taking photos of clients, and ordering photo studio supplies.
●Collaborated successfully with variety of personalities and work styles.
●Used out-of-the-box thinking to obtain perfect shot.
●Collaborated with clients to guarantee satisfaction with photos.
●Explained price and package details to customers.
●Purchased materials and props for photo shoots to enhance products and appearance of subjects.
Sales Associate/Cashier 05/2009 to 08/2011
Kmart
●Assisted customers with their questions and purchases, ran the cash register, handled price checks.
●Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
●Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
●Assisted with purchases, locating items and signing up for rewards programs.
●Scanned customer purchases, supporting transactions to streamline sales process.
●Operated cash register, collected payments and provided accurate change.
Cashier 04/2004 to 09/2009
Detroit Public Schools Detroit, MI
●Worked in Cafeteria, prepped food, set up orders and constructed menus.
●Re-stocked, organized and arranged service and food stations.
●Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
●Packaged and stored food products appropriately to ensure proper handling and preservation.
Cashier/Layaway Attendant 01/2007 to 01/2009
AJ Wright Detroit, MI
●Ran cash registers, handled customer layaways, gave exceptional customer service, handled inventory, and processed returns.
●Prepared products for sales floor by adding tags and readying pallets or restocking.
●Helped customers complete purchases, including processing payments and bagging items.
●Secured products when transporting to different areas of store to prevent merchandise damage.
●Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Housekeeper 04/2003 to 09/2008
Personal Housekeeping Inc. Detroit, MI
●Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
●Mapped out daily cleaning work assignments by assessing vacant room roster.
●Washed and polished glass windows and doors to keep entryways clear and professional.
●Interacted pleasantly with clients and guests when performing daily duties.
Caregiver 01/2004 to 09/2004
Home Sweet Home Detroit, MI
●Cared for mentally challenged Patients
●Assisted with meal planning to meet nutritional plans.
●Fostered relationship with client, providing companionship and counseling.
●Worked with supervisory medical staff to review cases and improve care.
●Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Quality Control Inspector 12/2001 to 03/2002
Snelling Personnel Detroit, MI
●Responsible for inspecting parts, assembling parts and packing parts as a contract employee.
●Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
●Positioned and aligned components to complete accurate assembly work.
●Smoothed surfaces to enhance alignment of parts and finishes.
●Assembled cartons, crates and containers.
Education and Training
High School Diploma
Catherine Ferguson Academy
Dorsey Dearborn-Patient Care Tech
Wayne County Community College(Business Administration). (Currently attending)