Program Manager Customer Service
Resume:
AGATHA COBEY
PO BOX ** BRYANS ROAD, MD ***** 301-***-**** *******@*****.***
Dedicated to providing support for those most in need
SKILLS
Planning & Forecasting
Billing & Payments
Customer Service
Spreadsheet & Database Creation
Report & Document Preparation
Presentations
Microsoft Office
Editing & Proofreading
Office Management
Research
Records Management
Inventory Management
Professional Experience
Cash Room Associate, Compass Group, Washington DC 2017 to
Responsible for preparing, processing and assuring accuracy of daily cash deposits in accordance with company policies and procedures
Order, maintain and distribute change according to branch needs
Balance daily accounts to be turned in to General Manager
Review all paperwork and documentation for accuracy
Verify, record and witness cash amounts turned in by associates
Drop In Center Manager, Emergency Services, Community Family Life Services, Washington DC 2016 to 2017
Served as initial contact to homeless individuals requiring services
Conducted intakes
Referred clients to appropriate program inside/outside organization
Served as liaison between organization and Capital Area Food Bank
Shopped for food to provided weekly distribution to the homeless population
Served as volunteer/donation coordinator, including picking up donations
Established relationships with various food establishments to obtain food donations
Distributed pastries at night to homeless
Operated a clothing boutique for men/women weekly
Provided back-up to receptionist
Served as backup to Trinity Arms Program Manager
Provided emergency services when needed
Served as backup to receptionist, answering multiline phone service
Trinity Arms Program Manager, Community Family Life Services, Washington DC
Provided case management to individuals in Transitional Housing Program under Rapid Rehousing Program
Performed drug testing as needed
Managed and provided case management to 17+ young women previously housed in shelter in order to ensure independent living
Developed IDP for clients
Assisted women in obtaining employment
Referred clients to appropriate agencies for medical, mental health and other needed services
Community Health Worker, Unity Health Care, Washington, DC. 2015 to 2016
Provide appropriate education and support to HIV+ clients.
Assist clients in self-management of chronic illness and medication adherence.
Educate clients on disease progressive prevention.
Educate people on the knowledge and skills needed to remain healthy.
Identify individual and community needs to assist patient.
Bridge the gap between clients and providers; as well the community.
Advocate for community and individual needs.
Refer and link to preventive services offered in the community.
Our Place, Washington, DC, 2009 to 2013
Drop-in Center Manager
Responsible primarily for managing the Drop-in Center, ensuring that the needs of each woman who returns home following a period of incarceration and who visits the drop-in center are assessed, documented and followed up to ensure successful reentry.
Provided oversight of the clothing boutique including assisting individual women identify appropriate clothing.
Supervised the Drop-in Center assistant, receptionist, and volunteers.
Handled all administrative duties and responds to donation inquiries.
Provided administrative support including but not limited to: participant data entry; purchase office supplies; manage petty cash requests; manage all check and money order requests and disbursements to clients; and performs community outreach via email, correspondence, and site visits.
Provide case management to women re-entering society.
Provide weekly and monthly programmatic reports regarding client intakes, financial assistance and other data captured during intake process.
Enter client information and background data into confidential and secure database.
Provide clothing, tokens, and/or birth certificates, ID vouchers, and money orders for police clearances to participants.
Manage the Family Transportation Program by scheduling weekly family visits to the prison and transporting families in passenger van.
Participate in bimonthly staff and clinical supervision meetings and individual supervision with immediate supervisor monthly.
Served as receptionist in absence of regular receptionist (maintaining multiple line phone system, greeting clients), ensuring that office was operating successfully.
Multiple Locations, Maryland & Washington, DC 2004 to 2009
Volunteer Work – Clerical, administrative, receptionist, operator (multiple phone lines)
Specific Locations
Charles County Health Department
Salvation Army
Life Styles
Spring Dell, La Plata, MD 2003 to 2004
Federal Government 1980 to 2002
Education
Maurice McDonough High School, MD 1976 to 1980
General Diploma
Alcohol and Drug Effects
Alcohol and Drug Addiction
Interpersonal / Counseling Skills
Group Counseling
*Case Load Management
References
Anthony Covington – States Attorney (Charles County)
Sharon Wignet – Director SS (Unity Health Care)
Edward Dillard – Engineer
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