Customer Service Accounts Specialist

JA

JOYCE ANDERSON

*******@*****.*** 443-***-**** Laurinburg, NC 28352

Highly motivated, hard- working accounts specialist known for accuracy, attention to detail and timeliness in managing functions proven results during 20 years of collections, billing, and service positions. Also embraces operating processes, protocols, and policies proven effectiveness in training and leadership. I have a consistent reputation of developing and managing relationships with co-workers, management, and customers. Microsoft Office

Recovery of 120+ day overdue accounts

Customer Service Certified

ICD-9 / CPT CODING

Vendor Negotiations & Management

Team building & Staff Supervision

Spreadsheets & Accounting Reports

Medicare/ BlueShield Specialist

Account Reconciliation Specialist

Commercial & Individual Collections

Records Organization & Management

AP and AR Processing

Medical and Mortgage Collections& Billing

Forbearance plans-loan Mods- PNOD'S Foreclosures

Systems knowledge/Experience

IDX- Star- GE- Emdeon- Accurint- Care- medics (EFR)- Paragon- Citrix- Meditech- Epic-ALIAS

Siemens- As400- Medical management – McPherson

AMERINAT Baltimore, MD

Default Collector

04/2018 - 01/2021

The Collections representative Responsibilities: I have 12 clients that I handle daily that consist of me Completing collection call queues down to Foreclosures within the assigned timeframe Negotiate workout plans and forbearance agreements Handle high volume of incoming and outgoing collection calls there is a goal of 70 minimum calls per day to be met Process check-by-phone requests received from borrowers Process bankruptcy notifications Process exception payments Handle credit reporting disputes and process credit report corrections Timely response to borrower inquiries both verbal and written and according to RESPA guidelines Contact with client as it applies to delinquent borrowers and portfolios Review financials Review unapplied balances weekly Process payments received daily, prepare spreadsheet for posting, deposit checks, and unapplied monies

I also have monthly meeting with all 12 of my clients to review and discuss the delinquent accounts, PNOD'S, FORBERANCE PLANS, LOAN MODS, BANKRUPTCY, FORCLOSURES, ETC… that need to be issued on past due accounts.

ROI Solutions Timonium, MD

Sr. Collection Representative

10/2016 - 08/2017

Collection calls and correspondence in a fast-paced goal-oriented collections department, maintain a baseline of 80+calls per day Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments

Responsible for monitoring, maintaining, and reducing delinquency for assigned accounts

Summary

Skills

Experience

Perform other assigned tasks and duties necessary to support accounts receivable department

Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Toyota Financial Services Owings Mills,

MD

Total loss Advisor

05/2016 - 10/2016

Completing intake information for customer and insurance carrier notification of total loss department

Evaluating vehicle values on accounts where the vehicle has been deemed as totaled

Canceling any additional insurance products that were purchased through the dealership and capitalized in the customer's original loan balance Faxing any missing documentation to insurance carriers to process insurance claims

Completing GAP claims on accounts that have purchased GAP insurance and a deficiency balance remains after the primary insurance settlement has been received

Initiating releasing titles to insurance carriers once settlement funds have been received and applied to the account

Contacting appropriate agencies/customers to secure information needed to complete processing and request for payment.

American Radiology Services Owings

Mills, MD

A/R Collections/ Denial Analyst

10/2014 - 05/2016

Handling of all billing issues and inquiries for BlueShield, Medicare, Medicaid, and Commercial insurances

Checking verification of insurances and eligibility for all patients Completion of follow- up on all unpaid claims, Handling of large volume telephone inquiries from patients, and insurance companies daily Duties also included posting of adjustments, rejections, according to insurance company's correspondence

Working edit Kickbacks

Consistent with meeting all weekly, monthly, and yearly collection goals. Express Care Owings Mills, MD

Front Desk Receptionist

01/2014 - 10/2015

Job duties included being responsible for the day-to-day processing of all patients as they enter the office

Responsible for verifying demographic information, scheduling follow-up appointments, and deleting appointments for no-shows and cancellations, collecting patient co-pays and payments, and responsible for distributing medical history forms and patient satisfaction surveys Helped ensure proper patient handling by followed established protocols and procedures.

HILTON HOTEL Pikesville, MD

Customer Service/Banquets

01/2011 - 01/2014

Deliver superior customer service to guests prior to and during their stay at the hotel

Effectively assisted food and beverage service, guest services, and event logistics

Provided communication and teamwork while maintaining the company's standard of excellence.

MT. WASHINGTON PEDIATRIC

HOSPITAL Baltimore, MD

Sr. Patient Account Specialist

01/2008 - 01/2011

Collections and follow-up on insurance related payment and issues Extensive telephone contact with patients and insurance companies to resolve claims and self-pay options

Executed daily interaction with patients to set up payment arrangements and financial assistance

Handled hardship cases and collected outstanding back balances Reconciled daily, weekly, and monthly reports

Compiled data using excel spreadsheets

I held the highest column accounts on a 12-person team while being consistent with meeting deadlines for end of month closings. COLORADO TECHNICAL UNIVERSITY

Associates of Science Health Care Management

IDX

Star

GE

Emdeon

Accurint

Care

Medics (EFR)

Paragon

Citrix

Meditech

Epic

ALIAS

Siemens

As400

Medical management

McPherson

Education and Training

Systemsknowledge

Contact this candidate